On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just recieved my order and I'm very happy with everything I got. I will definitely encourage people to use this site...
Everything was in great shape! Package came quick and my items were boxed and tagged beautifully! One of the best experiences I've had online and I would for sure reccomebdnit to everyone! The price you pay for the items you get is unmatchable!
I am new to the site but have purchased several things over the past month (I think their should be a rewards program for people who can't stop shopping!). Each item I have purchased has looked even BETTER on than I thought it looked on the site. I'm so happy and have sent several family members shopping here!
Love getting deals on items I wouldn't get a regular stores. Especially being on a budget I am able to get the styles I want at a fraction of the cost. Im so glad I found this site.
Great selection, awesome prices. Fast shipping and handling. I haven't experienced any issues. 100% satisfied customer
I was able to get a few clothes for my son for free! And they all arrived in perfect condition! I was shocked! I love ThredUP and recommend them to everyone! They are affordable and fun!
They were able to make sure that both me and my friend who referred me received our $20 referral discounts even though I made the mistake of using a different code in my initial order! I'm pleased with most of the products I received and the return process was very easy.
Love scrolling through the site and checking out the deals and finding interesting items. There are such good deals and love knowing that I am helping to protect the earth while I shop. My latest purchases were just as shown and in great shape. Looking forward to wearing them!
Love that I can get several items for the cost of just one new item!
Several pieces of the clothing were a good deal more worn than I expected them to be. One had someone's name written on it with Sharpie.
I love thred up. The service is great. I can shop from anywhere. And I'm helping the world by reusing clothes. Plus the referral program is amazing.
Great website, love free shipping, items arrive in great condition.
I ordered a large box for my first order to take advantage of the 40% off. I only kept one thing due to fitting but I love it! Returning was simple and I've already ordered a second time. I love the kids clothes and know that I will be shopping from here again soon. Thank you for your great prices and attention to detail.
Such a beautiful, like new lace top. It coincidentally matches a skirt I bought separately years ago. I love it. Thredup enables me to dress nicer than my budget allows.
Did not receive shipping notice, and it did take 2 weeks. If had received notice, would not have been concerned. However, extremely pleased with shirt. Thank you.
Pleasantly surprised... I will be a regular customer!
Everything I've bought from thredUP has been in excellent condition. I've been ordering from them for several years. If my weight changes or I need different clothing for a new job, thredUP is a great choice when you need to stock up. I couldn't buy as many pieces of clothing at one time at retail stores. I was hesitant the first time I ordered, but still remember the pleasant surprise of how new the clothing looked. You can also request a bag to send clothing you'd like to sell to thredUP, and ship it for free.
I have placed several orders now and have received them timely, The condition of my purchases are right on. Thank you I am HAPPY HAPPY>) customer...
I LOVE THREDUP! The clothes all in perfect condition, &' such cute styles. Got tons of clothes for xmas for my 2 boys! Keep up the amazing jobb.
I was hesitant to use this site because I thought it was a scam. Curiosity got the better of me and I placed an order... And I'm hooked! Great names in gently used clothing for fantastic prices! If you see something you like in your size grab it! If you don't, someone else will!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Used Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members