On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the packaging, love the prices (generally), wish I could see alternate views and close-ups of articles of clothing!
The goals of the company are wonderful... The clothing is in excellent condition! The selection is awesome. And the opportunity to purchase extremely well constructed clothes at such an incredible savings is a wonderful thing for those of us that like a bargain and live on a budget!
I ordered two tops. It was super easy, and I loved both! They were in excellent shape!
ThredUp appears to be very buttoned up... I have sent in my 2nd bag of Threds to sell... didn't make much on first bag but I didn't send the best I could have sent... so hoping my 2nd bag will be more profitable... great way to rotate the closet... My future daughter in law and sister have now submitted their 1st bag so they are excited to see how this works... good quality packaging when you purchase too... Only thing I would personally love to see is adding a VINTAGE category to sell! Just try it! I will send you the 1st bag
Purse arrived damaged. ThredsUp offered to refund, offered to make good, offered to do whatever was needed to make right.
And they did. Excellent service.
The clothes are just as the description stated; in excellent condition. The service was quick.
I love being able to peruse from the comfort of my home and make purchases without breaking the bank. Love the details, the shipping of the bag to send my clothes to be "recycled". It's a win-win!
Although you have an option to pay through Amazon, your not given the choice to select which form of payment on file with Amazon... Like using my Amazon card, OR other credit card on file. It's pretty crummy.
Plus measurements (in inches) aren't listed for kids clothes, the way they are fit woman's.
Items just as described, great packaging and fast shipment. Will do more shopping in the future.
This was my second time ordering from ThredUp. I received the items promptly and they were just as pictured and described. I really enjoy shopping with ThredUp; I feel like I get great bargains and help recycle. I'm hoping to use them to sell some of my clothing in the near future.
Nice clothes even if used they are in great condition with great prices.
I ordered a dress and a few shirts from ThredUp. They were not expensive and very high quality. All of my items came quickly and were in excellent condition. The only problem that I had was that I wasn't able to use my coupon because there was another account linked to my address. I understand why they would do this, but it was dissapointing nonetheless.
A 'consignment shop' on the internet... unbelievable, what a wonderful place on the internet to be able to shop with very low and reasonable prices - Yes, it really real, and the merchandise is of great value!
Super easy to navigate. Great customer service and products are exactly as shown. Also love the packaging.
I recently submitted a question for customer service and the response was quick, friendly, and helpful. Additionally, I just completed my first return and the process couldn't have been more painless.
Everything that came was good quality, exactly as described. Would use them again and again. Shopping here is addicting.
I used up all my credits with my last purchase. Sadly, I won't be getting any more because we recently moved to Hawaii and ThredUp doesn't ship their bags there.
Amazing good quality clothes for cheap (all used but in like new condition). I'm never buying retail again! Prompt shipping and great return policy!
The shipment took over 2 weeks to arrive and the item was in poor condition. Very disappointed.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members