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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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California
2 reviews
0 helpful votes
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Enjoy diverse selection
January 17, 2016

I have ordered a few items and have been very happy. I enjoy the shopping on line!

Date of experience: January 16, 2016
Florida
1 review
0 helpful votes
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Great company, don't be worried!
January 17, 2016

Only concern is that it took a while, but I do live in Hawaii! I was seriously shocked that they shipped to me without overcharging which most places do for AK/HI. Found my new go to place for online shopping!

Date of experience: January 16, 2016
Virginia
2 reviews
1 helpful vote
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Quality and Bargain
January 17, 2016

I enjoyed shopping with ThredUp. I could see the savings on line and discovered the quality when I unwrapped the items. Very pleased, too, that I was recycling!

Date of experience: January 16, 2016
Illinois
1 review
0 helpful votes
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Great finds at great prices
January 17, 2016

I found some adorable clothes for my daughter and a couple of great dresses for myself. Prices were reasonable and clothes were clean and like new.

Date of experience: January 16, 2016
Haiti
1 review
0 helpful votes
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Heading out of the country to visit our little girl, whom were in the process of adopting, I wanted to find some cute bus reasonably priced clothes for her to wear. Boy, did we hit the jackpot! The prices were perfect, everything has fit, and age looks even more adorable than usual!

Date of experience: January 16, 2016
Pennsylvania
2 reviews
0 helpful votes
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An unbelievable place to shop
January 17, 2016

I found thredUP when I wanted a vintage 70's look for a dance. I couldn't believe the quality and prices. So I went back to designer jackets and tops - 5 gorgeous items for $125. And they arrived beautifully wrapped. Great customer service.

Date of experience: January 16, 2016
Maryland
1 review
0 helpful votes
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Easy Returns
January 17, 2016

The coat I had purchased was way too small around the chest area. Thredup website made it easy for me to return it, free shipping.

Date of experience: January 16, 2016
Florida
3 reviews
0 helpful votes
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Great Deals
January 17, 2016

First time shopper at Thredup. Easy to find my size and prices were great for high end clothing. Shipping was quick. My only suggestion would be better descriptions and more photos with zoom capability.

Date of experience: January 16, 2016
Indiana
2 reviews
0 helpful votes
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Top Notch
January 17, 2016

I am thoroughly enjoying Thred up as a supplement to Mall Shopping. Great service, selection and quality.

Date of experience: January 16, 2016
Arizona
1 review
0 helpful votes
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Great prices and quality item
January 17, 2016

I have ordered numerous times and have had a great experience every time.

Date of experience: January 16, 2016
Nebraska
1 review
0 helpful votes
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Awesome
January 17, 2016

Awesome service awesome products I will continue to buy from thredup for a long time

Date of experience: January 16, 2016
New Jersey
1 review
3 helpful votes
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Unhappy
January 16, 2016

They give you very little money for your items then you find them on the site for a pretty good price. Ordered a purse that was definitely a smokers which I think they could add to the item. Some people like me have very bad allergies so I won't be able to use it at all.

Date of experience: January 16, 2016
California
1 review
0 helpful votes
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Love it!
January 17, 2016

I just recently discovered thredUP and I love it. I have ordered 3 times now and am very satisfied. I also ordered a clean out kit but I haven't sent it back yet. I'll update after I've done that.

Date of experience: January 16, 2016
Georgia
1 review
0 helpful votes
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Affordable quality clothes
January 17, 2016

Loved all the clothes and 1 pair of boots that I ordered. Very happy with the ease of shopping online and the quality products!

Date of experience: January 16, 2016
Alabama
1 review
0 helpful votes
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Great clothes with a conscience
January 17, 2016

Recently received my 2nd order. Even tho I'm returning a few of the items (too small) I'm very impressed with the quality of the clothes. Everything I've purchased has been exactly as described. I really appreciate the program that gives a percentage of sale to the school of your choice. I will continue to shop with thredUP.

Date of experience: January 16, 2016
New Jersey
1 review
0 helpful votes
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New purse
January 17, 2016

Such an easy/seamless purchase. I sell and buy through Thread Up and have never been disappointment. Perfect way to find awesome deals and flip over my wardrobe.

Date of experience: January 16, 2016
District of Columbia
1 review
0 helpful votes
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Love it!
January 17, 2016

Very impressive care and attention to each article of clothing. Haven't dealt with customer service yet, but I would expect it to be high-caliber as well.

Date of experience: January 16, 2016
South Carolina
1 review
0 helpful votes
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BEST CLOTHING ONLINE!
January 17, 2016

I have ordered a few things this past few months and I couldn't be happier with the quality and great customer service. I have been referring friends & family. I will be shopping ThredUp for all my fashion needs in 2016. Love ThredUp!

Date of experience: January 16, 2016
Missouri
1 review
0 helpful votes
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Awesome online store!
January 17, 2016

I have been so pleased with the quality of the clothing and the fast shipping. Also, I love the packaging! Who wouldn't be happy receiving a polka dot package? I highly recommend this store.

Date of experience: January 16, 2016
District of Columbia
1 review
0 helpful votes
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Mostly ok
January 17, 2016

My experience has mostly been satisfactory. The items arrive in a timely manner however they are not always as described on the website. The jeans I bought were regular length when I had thought they were described as short length so I wouldn't have to hem the legs.

Date of experience: January 16, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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