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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Had such an easy time navigating the app, ordering the clothes and they all came back to me exactly as I expected and anticipated from the site.
It was fast and on time! The quality of the items met my expectations and I will be ordering again! The prices are great and the choices are endless!
I love resale shopping, but rarely find cute items I'm looking for in my size. With thredUP, there are so many styles to choose from, I get to be choosy. Thank you, thredUP for making resale fun!
This is the second time I order from ThredUP, and I'm awaiting my second polka dot box with excitement. The prices are technically they same you'll find at a thrift store, with the inconvenience of having to pay for the shipping, but it's worth it because you may find very cute pieces!
The first time I ordered, the process of paying and receiving my package was smooth, so sad I didn't took the measurements into consideration and one of the dresses was too small, but still cute and in great condition and it has a ThredUP tag that gave the feeling of being receiving a new item. That time I also used the "new member" discount which made it an amazing experience!
This second time I had an issue because my card was already in the system so I clicked the "pay" button by accident before entering my 10% discount code (a new one I got, they usually have some kind of discount code) and I had to pay the full amount, that was dissapointing. I could call to customer service but I am too lazy. Now I'm just hoping the items will fit me because I will be too lazy to make a return! Lol
I like the variety and brands offered on ThredUp. My orders have arrived as described and the discount is great!
There is a pretty good variety of stuff on thredup, the buying process is just like any major retailer and the return process is quite easy.
I sent a large bag of items to ThredUp. The experiment was great however it took about 6 weeks for the bag to be processed.
Description of clothes is very exact and make shopping affective!
Your account info makes viewing clothes like a personal shopper pulled then just for You!
Hello I got two items in this package and one was great. The other was marked final sale and there was no indication that there was any adjustments made to the pants. I received them and they are hemmed and don't fit me. I can't return them.
I was relatively happy with my purchases but it took almost 2 months for my clean out bag to be processed. When I received the total credit amount I was pretty upset, I sent in brand new juicy shoes, Abercrombie dress with tags and north face with tags and received a very small compensation. Next time I will
Just sell the items myself
I find this app fun to use, lots of clothing. The prices are good and the description is accurate
I love this site! The price was great, the shipping was fast and free, and everything fit and looked exactly how they looked in their pictures. I recommend thredUP to everyone I know!
I've ordered from thredUP two times, and in both times they have messed up the shipping address. The first time they didn't put my apartment number, the second time they said they didn't couldn't find my address, then they send it back to thredUP. I am very disappointed, it is not the first time and all of those times I have put the correct address.
The variety is just great. Every name brand you would want, all thrown into 1 shopping space! :)
I only ordered the merchandise (2x) and i'm still waiting which seems to me its taking awhile to receive status and updates of process
I absolutely love thrift store shopping and online shopping so a combination of the 2 is super exciting to me! Great selection and prices. The only complaint I have is it seems like it takes forever to get delivered though that's just because I'm used to Amazon's 2 day shipping. I would definitely (and have) recommend ThredUp to friends!
Love, love, love! I can shop from home, have it delivered, and wear styles I like! Can't recommend ThredUp! Highly enough.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members