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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I received answers to my questions within 48-72hrs after I emailed
Customer service. They've been very helpful!
I've sent in 3 bags of clothing and so far so good. It takes them a while to review the articles of clothing, so people have patience! Also my orders are packed with perfection and love. The people there must really love what they do.
Very easy to select everything you like and narrow down in the cart before check out. Easy sorting functionality. Not had a bad experience.
I recently purchased a pair of Timberland boots from ThredUp. They are nice, though slightly different than how I perceived them from the website. I wish ThredUp had photos of their shoes from a few more angles -- it's hard to tell by looking straight-on or at an angle exactly what shape the shoes are.
I love the company and was excited about my purchase. Unfortunately the two dresses i ordered do not fit. I am glad to send them back and get a credit. Maybe i will have better luck next time.
My friend referred me to thredup.com. I have received one order already and am very happy with it!
Clothes are in excellent condition, site is easy to use, and the box arrives quickly!
Items are as advertised and shipped in a timely fashion. I would also like to mention the care involved in the wrapping of the items. And love the poke-a-dot paper.
After reading so many negative reviews I was skeptical about making any purchases from this site, but I decided to go on a whim and give it a try. I found several designer jeans labeled "like new" for only $25 so it was enough incentive. When thredup says "like new" they really mean it! I was overall thrilled with my purchase. I even found a like-new juicy couture leather jacket for only $20! I will definitely buy from this site in the future. The only complaint I had was that I ordered a pair of shoes that were labeled "gently used" because of wear from the inside, but when I got them the shoes were practically brand new except they were missing some jewels that were on the centerpiece over the toe. It was a tad misleading but it was hardly noticable. I would say if you are buying "like-new" items you have nothing to worry about.
Everything that I purchased for my son came as described and in great condition. At a great price!
I actually did get a pretty decent amount of credit for the 2 bags of clothes I turned in and I am really fond of the clothes I have purchased as well. I also got a $10 credit for referring a friend!
I have enjoyed shopping on this site. The deals are to good to pass up.
All the items I ordered were in excellent condition. They looked brand new and like they had never been worn. Prices were great so I was able to stock up on many pieces without killing my budget. Highly recommend.
Items are well cared for. Communication about shipping took a little bit, but they did inform me of where about a of my items and I got it. Shipping to Hawaii may take a while 2-6 weeks, but my first order came within 2 weeks. But my second order came within 3 days!
The condition of the item was described as it had minor flaws, in fact it had a couple of visible holes on it.
I came across the link on Facebook and just went in to check it out and found many brands that I like for great prices. I have placed a couple of orders so far and very pleased with the items.
I have shopped Thred Up a few times now, this past time was a great experience! The site seems to search, sort and load quickly. There were a few times it wasn't as smooth so I ended up not ordering but happy with most recent experience.
I have only had two orders and I am so impressed at the quality of the garments and the packaging. I feel like I am giving myself presents. The prices are unreal! Whoever had this idea and made it happen is a genius!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members