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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Georgia
1 review
0 helpful votes
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First time user
August 2, 2016

I learned about thredup from a magazine article. I liked the fact that it was so easy to get the clothes to thredup but was a little disappointed in the money that I received. A purse that I sent was sold for $87 but the whole amount of money that I received (including 7 items) was only $53.

Date of experience: August 1, 2016
Texas
1 review
0 helpful votes
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New to Me Clothes
August 2, 2016

My first order from ThredUp came and I loved 2 of the 3 things that I purchased. I sent back one item, which was extremely easy to do. I used the credit on my return to purchase 4 new to me items that I love and wore right away. I love Thred Up. Everything comes clean and wrapped very nicely. They even put cute tags on the clothes- I think they should save the card stock on this, but it is a nice detail. I can't wait for them to go through my clean out bag to have some credit soon. I will keep using the site for future purchases before buying anywhere else. It's so important to send the message to the fast fashion industry. I also like that I can create my own style without going to the stores. Thank you!

Date of experience: August 1, 2016
New York
4 reviews
1 helpful vote
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First time (but not the last)
August 2, 2016

I decided to give this a try and loved it so much, I have already purchased a second time. I have to admit, the first time buyer discount was the draw but the quality and prices of the items are what made me return.

Date of experience: August 1, 2016
Colorado
2 reviews
0 helpful votes
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Coupon code disappointment
August 2, 2016

My overal experience with ThredUp has been great - clothing descriptions are accurate and I think the prices are pretty appropriate. Unfortunately, both times I've ordered something, I've applied a 10%off coupon code that doesn't actually work at checkout - the discount never gets applied:-(

Date of experience: August 1, 2016
California
2 reviews
0 helpful votes
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Two for two
August 2, 2016

I bought two groups of things within a few weeks. The delivery was speedy, the packaging was great, the items were exactly as described, and I feel as if I've saved a fortune. I've already started recommending ThredUP to friends!

Date of experience: August 1, 2016
Ohio
1 review
0 helpful votes
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Item descriptions
August 2, 2016

I enjoy using thredup, but oftentimes am hesitant to buy becuase I can't clearly see/ understand the product from just the picture.

Date of experience: August 1, 2016
Pennsylvania
1 review
0 helpful votes
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Had a great experience. Great deals and brands, Was delivered quickly.

Date of experience: August 1, 2016
New York
1 review
0 helpful votes
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At my door before I knew it!
August 2, 2016

Great experience all around. I got my items very quickly and as described. Will definitely shop here again.

Date of experience: August 1, 2016
Missouri
1 review
1 helpful vote
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Sizing wrong
August 1, 2016

I order an Old Navy tank top. It said large but when I got it it was to small for me and my daughter who is a 2 or 3 in jrs.

Date of experience: August 1, 2016
Iowa
1 review
0 helpful votes
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Very happy
August 2, 2016

I have been pleased with my experience so far. I have enjoyed the clothing i have purchased. Two things- 1. When i make a purchase i get an error message from the site, but then my paypal is processed, so i know it has gone through. I think there must some issue, 2. A like button would be cool. So that you can bookmark items that you like without having to put them in your cart.

Date of experience: August 1, 2016
California
1 review
0 helpful votes
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Favorite place to shop
August 2, 2016

Can't beat the deals. My favorite part is seeing how much I save

Date of experience: August 1, 2016
Ohio
1 review
0 helpful votes
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Great selection
September 2, 2016

I really like selection Some items are overpriced at retail price

Date of experience: August 1, 2016
Indiana
1 review
0 helpful votes
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Great site
August 2, 2016

I have enjoyed shopping online through thread up it is certainly a great way to find the brands I love at the price I am willing to pay!

Date of experience: August 1, 2016
Colorado
1 review
0 helpful votes
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Excellent designer clothing
September 2, 2016

I ordered a few items to try choosing new with tags or like new. They arrived within 6 days and we're all perfect. Still, I have 14 days to decide if I'll keep them all, and returns are easy and free. Also received my first kit which was easy to fill and mail. Items have to be less than 5 years old. I'd love it if threadUp expanded and started a vintage department too.

Date of experience: August 1, 2016
Nevada
2 reviews
0 helpful votes
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Happy shopper!
August 2, 2016

I've purchased a couple items from the sale items. I'm very happy with my new purse and colorful raincoat. The ease of navigating makes shopping fun instead of a hassle

Date of experience: August 1, 2016
Montana
1 review
0 helpful votes
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Great quality great prices
August 2, 2016

40% off my first order, add to that the great deals! I'm very pleased with my experience.

Date of experience: August 1, 2016
Utah
1 review
0 helpful votes
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Love it!
August 2, 2016

Fun way to shop at thrift prices and love the selections!

Date of experience: August 1, 2016
Texas
1 review
0 helpful votes
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Could have been easier
August 2, 2016

I enjoy making purchases from Thred Up and I also recently donated some clothes. After over a month, I finally received an email stating what my credit was based on my donation. I never was able to log in on my phone and figure out how to get the cash sent to me instead of getting store credit. Not a huge deal because I will use (and have used some) the store credit. It just could have been easier to do, in my opinion.

Date of experience: August 1, 2016
New Jersey
1 review
0 helpful votes
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Don't Sell.
August 1, 2016

The clothes I have purchased from ThredUp have been in wonderful condition. Prices aren't too, too bad either -- if you take advantage of the free shipping over $75, discount codes, and clearance prices.
However, I sent them tons of stuff -- approximately 30ish pieces. I got back $29.95 from them for those pieces. After reviewing the list of items they purchased from me, they marked up a wallet of mine to $30.99! Not to mention the other items that were marked up...
I would not advise selling to ThredUp if you have an alternative way of selling your clothes.

Date of experience: August 1, 2016
Tennessee
1 review
0 helpful votes
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Best Shopping Experience EVER!
August 2, 2016

The quality of the ThredsUp clothing and accessories is so unbelievable! The ease of the no hassle shopping online allows you to search what you want, in the size that you need. It arrived clean, pressed and folded neatly in a sturdy box with tissue paper. Impressive!

Date of experience: August 1, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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