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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Excellent and got fast. Shirt was new and jeans were like new if not new without tags. The color still rubbed off! I got a nice shirt and Big Star jeans for 30!
I've only ordered twice, the first time, I was pleased with everything I ordered. The second time, I wound up sending it back. It was a jacket originally from the EU, rather than simply saying the jacket was "L" in size, indicate where it was made, because it has been my experience that clothes from China, EU and some other countries do not fit American women. I thought the "L" meant "large" by American standards, so the sleeves were too short, and couldn't zip the jacket because most American women's busts are also larger.
Needed a couple new dresses for wedding season. Found them easily and ordered quickly. Looking forward to receiving them!
As a plus sized woman - I have a hard time finding fashionable / affordable clothing. I LOVE this site and have been very happy with the 4 items I have received so far! Clothing condition is accurately described - and the size selection is great!
Great selection, great prices, expected delivery time, easy returns. Great service!
Fantastic way to find great items at a great price!
I was so happy with this purchase. I could not even tell that this was used. Totally will buy again.
My items arrived quickly, were beautifully packaged and were in like-new condition. I have already placed a second order! Try it, you won't be sorry!
I've ordered from thredUp several times and I love that I can find really high quality designer pieces at a price I can afford. Everything has come properly packaged and exactly as described. I've recommended them to others as well. In a time of "fast fashion" filling up our landfills, I think this is a great idea whose time has come. I know I'll be ordering again.
On my last shopping to TU both of the dresses I wanted were mis-marked for their size.
I truly have no idea if my dresses will fit even though a CS person got back to me. Maybe if you add a line of size description to each garment your consumer will get a better idea of the fit. Here's examples -
This dress is great for a gal with small shoulders and a 34B bust size.
This dress is cut narrow through the waist
This cut is great for slim hips
I really have enjoyed my experience. Everything comes like new and presented very nicely. I really like the prices and I do not have to wait too long to receive my order.
The time it takes for ThredUp to price your clothing is over a month. Then, after the price is shown in your account, it takes over a week more to have access to the funds in the form of cash (though you can spend it immediately in their store, for some reason...). That's a bummer of a customer experience.
I love ThredUp! It's so much fun to see what's new on the site and shop from anywhere. I have always been satisfied with all of my purchases and the bag up program as well. The items are always a great value and in great shape.
They sold my items for $90.41 and gave me $7.00! Go to a local consignment store instead of using this horrible company. Help a local business owner and get much more for your items.
Do not send your clothes in - you will get nothing for them. I even had some clothes that still had tags on them and many nice tops that i bought recently but have since lost weight and they are too big. Out of at least 50 items I sent in I ended up with about $25 - may 50 cents an item. Would have been better off donating them and getting the tax deduction. This company is probably making huge profits but you definitely won't profit from it. Run the other way!
Sent clothes in for free. They gave me credit. Spent more than they gave me in credit. Win for them. Got some clothes I fit in and some I didn't. Found new homes for the ones that did not fit or were to short. Great idea and will continue to use it.
Like most reviewers I've just read--if your on a budget and shopping, this is a deal BUT don't send them your clothing that you've spent your hard earned money on because you get nothing in comparison to what it's worth---I've never been so sad when I see the payout I get from the bags of high end bnwt clothing :(: (... if your rich and don't care-go for it, but if your trying to feed your kids--sell elsewhere.
The customer service associate that I spoke with was not very helpful in trying to assist with my issue. The issue was not resolved and I was not offered any further assistance.
When i read the reviews i thought oh it will be ffineBut my clothes doesnt look like the picture and the clothes is so different. It is unbelievable.Am so pissed. But im kind of glad i got a size bigger.DO NOT BUY OR SELL TO OR FROM THIS WEBSITE
I sent such a high quality and condition of the baby clothes and received only $12 for it. It does make absolutely no sense, their prices so I would never recommend to use this site and company to sell items.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members