On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just received a gorgeous Italian leather purse, looks almost new, at a fantastic price! Easy, fast transaction with value-priced trackable shipping. Recommend!
This is a sweet app if you don't mind wearing secondhand clothes (which I don't, growing up with lots of relatives and friends). The only disadvantage of shopping this way is that you can't really make a cart, since the items are really first come, first serve, but I think that is a really minor complaint with the unbeatable prices and up-to-date fashion choices. It's a whole new way to thrift shop, and I am definitely a fan.
I have order from ThredUp twice and both times I have been very pleased with the quality, speed of delivery, and value of the items I have ordered. Will definitely continue shop the site.
Ordered 3 jackets. 2 dresses, pair of shoes & a child's sweater - all like new. Calvin Klein & Ann Taylor were the two dress designers and Anne Klein was the shoe designer. All items were true to their sizes and fit perfect.
I ordered coach boots advertised being worth $345 and when I received them I realized they were fake. There was a "made in Japan " sticker and the supposed serial number and name of the boot was coming up as a pair of sunglasses on the official coach website. I wrote a review regarding my experience and I never received a response. And to have to pay a restocking fee of $8.99 and return shipping it wasn't worth the hassle... I donated them to the needy for winter.
I ordered a skirt and a dress. Both were marked Medium.so I assumed they would fit me. I usually wear a size 6. They were both more like a petite/ or size 1.
My first experience, I wasn't happy with one of the items I
Got. But I decided I would try it out again!
And my order came fast and I was please with the items I got.
Not only did I think the bargains were great for new/tagged items, but the way they were delivered is even more impressive. Wrapped in special paper delicately and boxed with care. Wow, was not expecting this level of service for something so inexpensive.
I had a few questions in regards to returns, I received an email within minutes. Outstanding service!
Description of clothing was right on. Everything was packaged great. I would highly recommend THREADUP! This is my second time ordering and can't wait to shop again.
The clothes were packed so pretty, and perfectly. Threup makes me feel special customer, and also the clothes are exactly such it is described.
The sleeveless top I purchased is awesome. Almost like new, as described. I'm very pleased!
I've made 2 purchase's so far & have been very satisfied with the over all experience. I love the option of gently used name brand clothing that I wouldn't normally be able to purchase on my budget.
Quick shipping is a plus too.
Buying and selling from Thredup is so easy! The clothing they offer is very good quality. When you receive your package, everything is neatly folded and wrapped in tissue paper. It feels like buying from a boutique!
I had to return some items, the process was quick and easy!
Thank you ThredUP!
Shopping at thredUP is real saving as reasonable prices, time on shopping, gas, and possibly much more.
Shopping at thredUP is quality as great brands, clean clothing, well designed web site, easy returns, delivery in few days, and at the end, more quality of life by having more time for yourself.
I enjoyed much to shop at thredUP! I really liked the quality of the clothing!
This is the 3rd or 4th time I have ordered from Thred Up. I think the quality and service keeps improving. All items were exactly as described and shipping time was very fast. I think I had the box within 5 days of ordering.
... and clean, and ironed, and a bargain! I wore the Liberty blouse straight from the package. So pleased.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members