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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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The site itself is alright, but be prepared to wait nearly 2 weeks for your orders. And same time frame for sending back returns. Thredup needs a faster form of shipping for their customers.
The clothes I received were in great shape. I do think though that a lot of the pieces were still a little pricy for being second hand. It would be nice to see more of a majority of the clothes to be cheaper yet.
At first I thought Thred Up would be way too expensive but compared to actually hitting a thrift store and digging for hours to find something I like, Thred Up ROCKS. Great idea.
I sent some name brand stuff ( Biden, garnet hill etc) that was not accepted. I feel the prices I was given for what was accepted was fair and I've gotten good buys. Might shop again. Will not resell again.
Clothing is always in condition stated before purchasing and is very quick.
The site is easy to use, the shipping is quick, and everything is in better condition than I expect.
2 garments missing (both the designer ones) got less than $1 each item that they did take. Not what they advertised and not worth the time of loading the bag and finding a FedEx to drop it at. I could have done far better at a local consignment shop or by myself online. I don't recommend it.
Very satisfied with this company so far. Got an awesome discount on my first order and have been very satisfied with the prices on this second order. The clothes are always in great condition and arrive folded perfectly in a cute box. After I place an order I can barely wait for the box to arrive so I can unpack it and try my items on! I'm 25 and trying to build a professional wardrobe, and am so satisfied with the selection, prices, and customer service. Even when items don't fit or you don't like them as much in person, the company makes it easy to return and refund those items. I'll be a repeat customer for a long time :)
The baby clothes were fine, the shoes had some worn lines as if they were folded, they should have been stuffed in the toe to prevent that from happening, I think they are over priced, I like Life Stride shoes, so I will keep them
My stuff was shipped to the wrong place. I was told it would be resent out. I have not gotten any information on this (no email etc). I only learned of the lack of shipment when I went to the FEDEX website. Nothing from ThreadUP. Tried to contact someone during working hours and there is only a general email. I had texted someone before but didn't feel satisfied as I am still not sure how I will get my stuff.
I was thrilled to find gap jeans for my daughter for a third of the price that I would have paid in the store. I was also able to find a discontinued item that she desperately needed. Love the philosophy of promoting the purchase of secondhand items; great movement for our society and environment!
Just placed a big order (~$300) on Thredup (well, actually it was on JULY 23). I have been a loyal customer for a long time; in fact the night I placed this order of about 14 items, I referred someone to Thredup who did end up purchasing. I just started a new job in an extremely well-known nonprofit. I do not have a lot of money but I need to be business formal for interviews, meetings, and photo ops. I ordered through Thredup before I even started. I have recently moved and accidentally kept my old address. All I wanted was a simple address change. The first person I talked to said no problem and that it was taken care of; he then sent me a review option and I gave him full marks. Days passed by and although my shipping info stated "rerouted, no action needed", something just did not smell right. After five phone calls and various emails later, turns out no one, not even Thredup, knows where my order is. Their only solution was to refund me, no answer to an expedited shipping refund (I NEED these clothes starting MONDAY), let alone any hope of talking to an actual person. Absolutely disgusting. I have since taken back every good review, and every in-person referral I have given them thus far (I get asked almost daily about my outfits). I was previously a LikeTwice.com follower. They affiliated with Ebay and disappeared. I gave Thredup a chance and when I really, TRULY needed them, they MESSED UP. I'm not even confident that they will successfully figure out how to refund me. I am MAD. DO NOT trust important orders to these guys, I have yet to see any real resolution. SOOOOOO disappointed, can't even begin to express. I counted on them and they failed.
All of the pieces I have purchased have looked brand new. The quality and ease with purchases and returns it excellent. My new favorite site.
I bought 1 pair of name band boots for like $15.00 with my first purchase, with the 40% off, loved them so much, turned around and bought 8 high quality, name brand sweaters and 2 long sleeved shirts all for less than $200.00 total, which was about the retail value of one. I am a petite small and all the items fit perfect. I am very happy with my purchase and will be purchasing more items in the future. Also sent in some clothing that I no longer wear to them. The reviews are not good on money paid out for clothing sent to them, but that's OK because I was just going to give them away any how.
There are so many choices, that it's almost overwhelming. It is also difficult to sort and search in a logical way. I wish you could search entire outfit at the same time. Or perhaps add a feature that allows you to save items while you're putting them together.
Great quality. Like brand new. I ordered two skirts for my grandaughter to add to her school clothes for this year. Arrived quickly. Thrilled to shop at Threadup!
The shipping was fast and and wrapped so nice. I bought the Plaid Coach Purse if you find a black long strap is what its missing please let me know and if it is reasonable i would like to see a pic and would buy it.
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thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members