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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Michigan
1 review
2 helpful votes
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Sizes are totally weird
August 5, 2016

I am plus size, so I was searching for items under the plus size category assuming that they would be like a 1x in plus size. I got leggings that wouldn't even fit a 5 year old they were so small. I wish they were a little more clear and better categorized their sizing. Oh, and while they do offer free returns, you still have to pay shipping so you're basically wasting $6 every time you order from them only to get a store credit back and have to waste more money and time on this site.

Date of experience: August 5, 2016
New York
1 review
0 helpful votes
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Awesome!
August 7, 2016

Absolutely fabulous ;) items just as depicted and packed/shipped beautifully! Most bang for your buck'

Date of experience: August 5, 2016
Washington
1 review
0 helpful votes
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Great Experience!
August 7, 2016

Everything was exactly as described and fit perfectly- for me and my son.

Date of experience: August 5, 2016
Georgia
1 review
2 helpful votes
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It's not worth it to sell items
August 5, 2016

I sent in a variety of items to ThreadUp. It took 6-8 weeks to get them processed. Some were bought at a pitifully small amount, a couple of items put on consignment and the rest given away. I got so little payback, that I will take them to a consignment store next time or give them away.
However, the buyer of these threads can get a deal... definitely not the seller!

Date of experience: August 5, 2016
Texas
2 reviews
0 helpful votes
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First time buyer
August 7, 2016

I am very pleased with my first order. I ordered a pair of sandles and they fit perfectly. I also ordered a Nine West clutch and it was even nicer than pictured. I am looking forward to the arrival of my next purchase. I will remember to check with thredUP before going shopping!

Date of experience: August 5, 2016
Illinois
3 reviews
0 helpful votes
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Great clothing option
August 7, 2016

Pictures completely represent what you get. Great option for clothing and accessories.

Date of experience: August 5, 2016
New Jersey
1 review
0 helpful votes
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Great
August 7, 2016

The prices are great and the package arrived early!

Date of experience: August 5, 2016
California
1 review
0 helpful votes
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The items arrived quickly and were exactly as described. I had to return the flip flops b/c they were very uncomfortable (which is probably why they were basically brand new). But the return procedure is super easy and the store credit will definitely be used! Excellent place for buying kids' clothes at reasonable prices. I have yet to buy anything for myself, but certainly plan on it if I see something I like.

Date of experience: August 5, 2016
California
1 review
0 helpful votes
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Great clothes for little money
September 6, 2016

The first package I reviewed was in a beautiful box and very nice. The clothes have a scent obviously because they aren't wash and that's the only con. But otherwise the clothes are nice and accurate to pictures and description.

Date of experience: August 5, 2016
Maryland
1 review
1 helpful vote
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I love the concept of ThredUp but I am not having much luck personally. Out of five pieces ordered, only one fit well. One of the tops I ordered was completely sheer/see-through. I would not have bought it if I had this piece of information, and you couldn't tell from the photo. I think more detail in the descriptions sections would be very helpful here, either from the original owners or someone on the ThredUp staff. Things like "this dress runs very small" or "this top is sheer" would be helpful to know.

Date of experience: August 5, 2016
Colorado
1 review
2 helpful votes
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Frustrated
August 5, 2016

I ordered a handbag and when it came it's the size of a wallet or child's play purse. Trying to return it is frustrating. Will not let me log into my account. There is no visible phone number to talk to a representative.

Date of experience: August 5, 2016
Pennsylvania
1 review
0 helpful votes
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Love this site!
August 7, 2016

I have been very happy with everything I've bought!

Date of experience: August 5, 2016
Texas
1 review
0 helpful votes
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Exactly what I wanted!
August 7, 2016

This purse was in excellent condition! Besides one little mark that kind of looks like paint, it looks brand new. It's exactly what I needed!

Date of experience: August 5, 2016
California
1 review
0 helpful votes
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Great Stuff!
August 7, 2016

I buy from Thread Up for my 2 daughters and myself. I've never been dissatisfied. The quality is always above my expectation and the costs fit within my tight budget. I purchased jeans, denim shorts and shirts for back to school, along with several shirts.

Date of experience: August 5, 2016
Texas
1 review
0 helpful votes
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I like shopping on thredUP, the only bad thing is the order prepared time and shipping time. For my two experience shopping with thredUP, it took about one week to prepare my order and then another week until I receive it. I understand that you might have many items to sort and get, but the speed is just a little slow.

Date of experience: August 5, 2016
Virginia
1 review
0 helpful votes
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New jeans
August 7, 2016

I bought the perfect pair of Ann Taylor Loft jeans! I love them. If they aren't brand new, they sure look like it. I am a huge fan of thredUP!

Date of experience: August 5, 2016
Pennsylvania
1 review
0 helpful votes
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ThredUP review
August 7, 2016

I need a review of my order after I put my charge card number in. I didn't see where to put a code in for a percentage off and then couldn't find anyway to go back after I put in my charge card number. I actually need more than 2 weeks to return items I don't want.

Date of experience: August 5, 2016
Texas
2 reviews
0 helpful votes
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Review of purchase
August 7, 2016

I love working with thred up, I am selling and then turning around and purchasing with the money earned. The items are great and arrive well packaged and very quickly.

Date of experience: August 5, 2016
Texas
1 review
0 helpful votes
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Affordable Luxurary
August 5, 2016

Great clothes, great prices, and wonderful service

Date of experience: August 4, 2016
Georgia
4 reviews
1 helpful vote
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Very happy
August 5, 2016

I have no complaints, my purse is everything it said it would be. Very happy

Date of experience: August 4, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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