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Musikhaus Thomann e. K. Reviews Summary
The company demonstrates a mixed reputation, with positive feedback highlighting reliable product quality, efficient shipping, and competitive pricing, particularly for their own brand items. Customers appreciate the knowledgeable support team and the value offered. However, numerous complaints revolve around poor customer service, particularly concerning return processes, delayed responses, and inadequate handling of warranty claims. Many customers express frustration with lengthy resolution times and a lack of proactive communication. Overall, while the company excels in product offerings, significant improvements in customer service and return policies are essential to enhance customer satisfaction.
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I've never put a guitar together, so ordered a Tele kit of thomann, decided to just varnish it, three or four coats and a bit of polish later looked good, right let's put it together, took a couple of hours, including coffee breaks, it all went together fairly easy including the electronic stuff, one screw had to be replaced with a slightly bigger one, but other then that no problems, all done I plugged it in, quite a lot of noise, I'll take of the bridge plate and check the earth lead one day, but strangely at full volume noise disappeared, so I'll just play on full volume haha, it don't take much setting up, and it does sound good, I'm very pleased with it and pleased an old git like me can build a playable guitar, if you want a fairly cheap guitar that's fairly easy to build, get one of these!
TERRIBLE EXPERIENCE! - I never write reviews, so for me to do so, the service must have been really bad. All I can say is... "What an awful experience I have had ordering an instrument online from Thomann." HERE'S WHY: It took over a month and when I finally received the package... they had sent the WRONG INSTRUMENT (I found out later that it was due to mislabeling of their product). After receiving the wrong instrument, I had to go through the painful process of sending it back (getting shipping quotes, dealing with delayed customer service emails, taking several pictures of the shipping boxes/labels/instrument, and so much more). After sending back the instrument, I became even more frustrated to eventually get the news that they were "out of stock" on the instrument that I originally ordered. At this point I still haven't received my refund. MY ADVICE: Do not order from Thomann. Just pitiful service all around.
After ordering I was advised the shipping costs had doubled and I would need to pay the difference for my order to proceed. I feel this is a dishonest practice and it left a poor taste. I'm unlikely to purchase from them again.
Dear M H., thank you for your review! We are truly sorry to hear about this confusion! Our aim is to make our communication with you as clear and transparent as possible! We will of course review our shipping information on the website and improve the details displayed the best way possible. Your feedback as a customer is precious to us and we hope to be able to make it up to you on future occasion! Thank you again and all the best, your Thomann Team International
I live in America andnd wanted to buy a set of bass strings not available there. I found them on Thomann for a good price, when I checked the shipping costs they were $37 for a small package. I find this way too expensive as shipping within Europe is free, way to alienate a hug market Thomann
Dear Pete, thank you for taking the time to write a review! We offer the best shipping prices possible for each and every country and are in permanent contact with our shipping partners to get even better rates! We appreciate your feedback on this, please be assured that we are constantly making an effort to improve our standards, whether it's in Europe, America or anywhere else the world! All the best, Thomann Team International:-)
Shopping with thomann on line makes it very easy and the equipment is of very high quality and delivery very prompt
Dear Mary, thank you so much for the 5 stars and your review! Best wishes, your Thomann team
I received my guitar a few days ago, very well packaged in 2boes with loads of cushioning. I have given the guitar a CST 24 T Delux in Paradise Flame, a very good try out, I am extremely happy with this guitar, I have played other guitars at £1500 plus that have not matched the tones or playability of this instrument. I cannot fault it, well the G string needed a very slight adjustment of intonation but could have gotten by without it. I will certainly buy another Harley Benton guitar and have no problem advising anyone to purchase one. I ordered late on a Friday night did not expect it to be dispatched till Monday, which it was received the guitar on Wed. Germany to Edinburgh Scotland in 3 days great stuff. Thank you, Thomann, Keep up the good work and workmanship.
Hello Billy, thank you very much for the 5 stars and the positive review! We are glad to hear you are happy with our services.:-) Best regards, your Thomann team
Jättenöjd med Thomann, lätt att söka sin vara, lätt att beställa, betala och en fantastisk snabb leverans, ända till min dörr! L
Det kunde inte bli bättre!
En jättenöjd kund.
Catherine Sjöblom, Göteborg, Sweden
Great Costumer care and unrivaled prices and availability! So far my experience has been very satisfactory... All the items I purchased arrived in mint condition, well packed and fully functioning! The online store is very well designed and very efficient as is the online mobile app which is available for free
The one of the best...! I'm only on on the trip and the thomann i'st only available! It's very good contractor!
I have been using this store for as long as I can remember. From when I got my first bass at the age of 14 right up to this guitar pick and replacement acoustic peg purchase at the age of 29. I have recommended Thomann to many friends and family and everyone has come back more than happy with their purchases. If I could give more than 5 stars I would.
Very bad expirience with this company!
I buy i (try buy)! Some headphones ultrasone pro 900i i make order pay debit card found was immediately frozen at my Debit card, so my bank accept payment i think will be all ok and i get my headphones and next day someone from company write to me mail your order was cancel you must make new order and -pay bank transfer WTF? I pay already Debit card (my found still frozen at my debit card) so i call to my bank and they told me do not send any Bank Transfer to this company
3 days i write mails to real cancel my order and try get back my frozen founds to my debit card, card was Visa!
Problem is how many days i need to wait to get back my founds:/
Very bad company customer service does not exist
So now i wonder how many time i must wait to back my reserwation money
I have bought everything from plectrums to a Gibson Les Paul from Thomann. I have always had great service and great prices, the slight trade off is the longer delivery time to the UK. But that just makes the anticipation all the more sweet.
Great Customer Satisfaction with real trust and truthfulness. Good knowledge on products, High Professiona with quality products,
The best online store for instruments and related products. Best service, High quality control, safety, quality...
The best online store in Europe. I've been buying 10 years on thomann.de and I've always been pleased.
Only music saves life... Thomann helps music happen! Best service, High quality control! Safety, quality, best instrument brands available here!
Horrible service. Watch there return policy. Don't buy if overseas. I was totally misinformed about my package delivery. My guitar's tracking service did not work properly. The US Postal Service sent it to hurricane ravaged Puerto Rico! Then had me sign for it before I could look at the box because it was behind the counter. They placed a note apologizing for the delay on the damaged box but NEVER explained why there was a delay. The company won't honor there money back guarantee without me shipping it back to them AT MY COST! That would cost me more than the guitar!
Also don't take your equipment to a local luthier for a set up because they claim it voids there warranty.
Hi Peter, could you please send an email with your customer number to [email protected]? Then we’ll be able to locate your account and find out, what’s going on. Best regards, your Thomann team
Nice service and many options! You can find all you need and really fast delivery, easy to pay and good prices!
Um bom site com bons preços agora é claro os portes por vezes não ajudam mas vale a pena em alguns artigos.
Ordered two ocarina's. One is fine, the other one misses the manual. Mailed them three times. Started to call, from the netherlands to germany. After about 15 minutes on hold the line goes dead. And the number in the mail was wrong. Got the right one. Again the line drops dead after 15 minutes on hold. Second time I got a human. She would email me an answer within two days. Another week went by. No answer. After in total a month and two more phone calls I called to send the ocarina back. About three weeks ago I got an email that they received it. It's now at least two months after the delivery of the second ocarina and I'm stil waiting for my 45,- And I just got the bill from the telephone. It was about the same amount that I've infested in the calls to germany.
Even though the first ocarina came completely and without trouble.
I WILL NEVER BUY HERE AGAIN!
I guess I will never get my money either.
From the business
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
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Dear Colin, thank you for taking the time to write a review! We are happy to hear you love our Harley Benton kit! Don't hesitate to leave a product review on the website! All the best, Your Thomann Team International