I purchased a Lexicon MPX Native Reverb software from Thomann whebshop. 2 days ago.
On the following link:
https://www.thomann.de/gb/lexicon_mpx_native_reverb.htm
Did the payment, downloaded the software. During the activation process it has occurred that a hardware key is required for the final activation.
Neither the web shop page or the Thoman's email response mentions that it is not a stand-alone application and I need to spend another 45 euros + postal service charge for a hardware key in order to use the VST plugin. Not talking about that I needed the application immediately - as it was stated (Available immediately) at the web shop ad.
Although it mentions within the system requirements: Pace iLok (item *******). The hardware key is not not a sort of system requirement like: WinXP min., Mac OSX 10.5 min., 1.6 GHz CPU, 1 GB RAM. So why the hell it is mentioned at the system requirements? Nothing to do with the system requirements, right? The hardware key is actually protection for the software manufacturer, in this case one can not use the software without it. So it is the part of the product.
Furthermore I got the Thomann's email response with the download link after purchase, which doesn't say a word about the hardware key. Very BAD communication!
Being tricked into this purchase, I immediately emailed them on the given address. I declined from the order and asked for a refund. I did not receive any answer.
But after I called them 3 times (spent at least 30 mins on phone, international call) Daniel Lindmark e-mailed me, saying they normally can't offer any refund on download items. Regardless if it works or not? I think the whole customer service is a joke.
This is a misleading sell! This is how they do the profit? Very interesting.
I don't know, how it will match the reputation of Thomann?
Attached a document as well.
Regards
Istvan Tutunzis
Be careful to buy anything online from Thomann.de!
Bought the Harley Benton Travel Guitar - lovely guitar, excellent value
Arrived ahead of schedule!
Awesome webpage! I bought guitar parts and accessories from them and was pleased.
Dear Mark, thank you very much for your five stars! We will continue to do our best to satisfy you! Rock on and best regards from Germany, your Thomann team