Musikhaus Thomann e. K.Reviews 143

Bought a faulty b7k ultra, it came with a noise that turned the sound horrible. Recorded some videos reproducing the fault. Now they tell me the pedal is okay and refuse to give repair, refund or replace it. Horrible experience for me. I've been a costumer for years now... I even tested other b7k and not long ago I owned the b7k and the vintage. They tell me i don't like the sound of the pedal... I love darkglass pedals, just not the faulty ones. To resume it, I've spent 422 on a piece of junk and they refuse to do anything about it and will keep my money. I fell robbed! Well done Thomann...

I bought a gift to my girlfriend from thomann. First they sent a wrong order, then after contacting them many times they finally sent the right item I ordered. After that they made it my responsibility to send back their wrong package which was their responsibility. After failing many times to send it back because of internal problems between them and Ups, they started sending me letters to pay for the article I didn't even order, and it got to a point where they even threatened to sue me if I did not pay. I tried a few more times to send the article back, and every time they would send me a return label that was used.
Its 6 months later now and still they can't take responsibility for their mistake.
If you are planning on ordering something from thomann, I'd recommend checking out other companies that would put their client first and not have to deal with this kind of bs.
I DO NOT RECOMMEND.

I have spent over 2 thousand euros withThomann over the last couple of years and by and large the service has been reasonable. However, you only really get to know a company when something goes wrong and you need some help. I recently Ordered a B stock LD Maui 5 go, listed as "may have some slight wear marks". It arrived with the control panel unattached to the body, all the screws were missing and the unit wouldn't charge the battery. Thomann told me I could send the unit back for them to assess. Before sending it back I looked at the feedback on repairs and found a significant number of people saying they sent the goods back using the label thomann sent them and the parcels mysteriously disappeared in transit. They were left with no goods and no refund. Some of these cases have been left unresolved for more than a year! What sort of company sends out products obviously not in a salable condition and then expects the customer to either spend months waiting on a resolution or risk the goods being reported as lost and being left with nothing. In order to be sure that I actually got some value for my hard earned money, I had the unit repaired at my own expense. Thomann haven't even offered a token payment to offset the cost and inconvenience. Is saving a few euro worth the risks of dealing with unscrupulous companies? I don't think so, I won't deal with them again. Before you buy, please have a look at the feedback from customers who have had issues, then decide for yourself

I ordered a guitar back on October 3rd 2018. They declared the first order lost in the mail and sent me a replacement on Dec 3rd 2018. It's now Dec 19th 2018. Tracking shows it's still in German Customs. Every time I reach out to them they give me ridiculous answer for the delay. This was the last one and I quote " Thank you for your e-mail.

It's saying the same status because it has not been scanned from your local post yet.

In case you want a refund, please refuse the parcel on arrival and once we have it back here, we are going to refund you the amount.

Kind regards,

They are trying to tell me that guitar left German Customs, went through US Customs and is at my local post office and didn't get scanned once. I will never use this company again. Something weird is going on over there.

I have just had the misfortune of order a Gibson guitar from Thomman, which arrived in perfect condition but was totally unplayable due to several problems from the manufacture. Thomman claim on their website that they check every guitar but when I asked they simply take a box off the shelf and ship it. I was told that for them to send me a new one as a replacement they would either need to have received the faulty one back or I would have to pay again. Understandable I suppose, so I paid again for another Gibson, after waiting for 4 days for delivery I checked the scheduled UPS date of delivery only to find out the Thomman had reversed the delivery as they claim that all Gibsons are like the first one I received so I wouldn't be happy. So when I asked if they could credit me for the second one (the first one was still in transit back to Thomman) I was told No they had to wait until the parcel they return before it even arrived at my home address would have to be received back before they would credit me.
Long story short. I chose another make and model and Thomman then agreed to set it up and ship it Express delivery. Which they claim they did. Now they tell me that something must have gone wrong with UPS (blame someone else) and it was on a standard delivery. So still I have no guitar.

Thomman used to be really slick, now I would really think twice about ordering from this company again. Terrible experience.

I placed an online order with payment process through paypal.

I got order confirmation email and after that there was no correspondence.

I had to follow up with their department after 1 week and i was told they did not ship my order because they were waiting for my tel number.

My point is that i had to follow up to be told this. Only after that i got to know why my shipment had not been dispatched.

I was also told they sent me an email asking for my # which is not true as i didcheck all my emails and my spam folders etc, they were lying, there was no email sent to me.

This will be my first and last dealing with Thomann. Very unprofessional. I will probably not deal with them again. Very laid back company to deal with.

Like the emoticon/ emoji says doesn"t get worse than this!@! Stay away from such companies...

I reside in Dubai. UAE