Musikhaus Thomann e. K.Reviews 143

I bought a keyboard bstock. When i got it it was automatically swithing off. I send it back and they theoretically did repair. They sent it back to me with exactly the same problem. I had to send it back again. They did not care at all. If you buy a cheap instrument it may be ok. Not recommendabme

Excellent all round, no matter what you might be looking for, they have it, and you will get it quickly

The web-site is just perfect for my use! Easy to locate whatever products I might need. And shipping is fast and reliable!
SM.

I did buy their Behringer System 100 bundle and the VCA didn't work. I was asked to send it all back and then I got it back with the exact same problem. They then asked me to return only the VCA which I pointed out might be a bad idea, that they should instead check the whole bundle but no. So after a few weeks I got a new VCA which didn't work either. Same problem. I asked Thomann why they wouldn't take it all back, test it all and then send me a functioning bundle but was instead asked to send back only the VCA, the second one. And I was told they can't check things like that. A few weeks later I received a third VCA which, of course, was not working either. Same problem. It's said that the definition of idiotic behavior is doing the same thing over and over and expect different results. This has taken me two months of trouble, packaging expenses and a lot of carrying packages around. I've asked several times if there will ever be any compensation but was told that they would not. So here I am, two months after they took my money, still no functioning products and still no compensation. I've spent a lot of money buying from Thomann but once problems occurred it became hell. If they'd sent me a new bundle right away it would have been fixed in days. Now it's months. Be wary about this company. They're huge. One customer more or less is nothing to them. As long as you get things that works it's fine, but they've showed me what they're really made of once I needed help. I've already started to buy equipment from another company and Thomann has one last chance to make things right if not, I'm out for good.

I know a lot of Music Dealer, like the Guitar center in L. A. or the House of Sound in Basel or Music Store in Cologne, but the Best of the Best is Thoman, and i will tell you why that is...
First of all, look wherever you want, you can not beat their sales prices because of their volume that they sell each single day, second is the knowledge of their employees, they just know what they doing, yes they are humans too, so of course they have good or bad days like anybody else,
But if you acting nice and friendly you will threaded the same way, usually i order the stuff that i need online because their location is just too far away to drive to them, but sure i went there a couple of time by myself to see the store, it is just huge, and absolutely worth the visit.
And the service is also very fast, last time i ordered by them it took them only 4 days to deliver it to me, and that includes custom too ( over the border, Germany - Swiss) still unbelivable to me.
And of course you can track your parcel online without a problem, and the always handle their goods nice and clean, and it will arrive in a very good condition.
So in my opinion Thoman is just the best Music dealer there is, online and as a real store in the real world, just go there and see for yourself.

Thank you Thomann and your customer service You dealt with my request without hesitation I have nothing but praise for you I will continue to purchase my musical items at Thomann

I purchased a guitar which had a number of faults which are very obvious and should not have passed Quality Control at The Factory, or Thomann's own checks prior to sending it to me. The black paint on two of the holes for the neck screws is chipped. – This neck has either been removed, or the paint was chipped at the factory. The blue stain has bled into the wood-coloured binding in the upper cutaway. The screws and washers which hold the neck to the body are tarnished. The guitar has 3 pickups, one of which is missing the plastic film protection that comes on all pickups of all new guitars. At the time of placing the order, there was a B Grade Guitar on offer from the seller. When I returned to the seller's website to report the faults, the B Grade was no longer available. - I strongly suspect that the seller sent me the B Grade, despite that I paid full price for a brand new unused and fault free item! I am 59 years of age. - I have played guitar for 50 of those years, have been to university to study Jazz and Popular Music Performance and have been a successful Full Time Professional Guitar Teacher since 2003. I have owned played and handled many guitars. I contacted Thomann to attempt to resolve this. - The only resolution that they have offered, was for me to return the guitar at my own cost and to additionally incur customs clearance charges! Thomann claims that the faults are minor imperfections which are common on a guitar at this price point. - I don't consider them to be minor at all. I purchased the same make and model guitar from the seller on 20/07/2020 at a similar price, which is flawless. – Three of my students have the same make and model of guitar, which are flawless. The same make and model of guitar is well reviewed independently and there is no suggestion of common faults of any nature. – Once I opened a PayPal claim for a full refund and return at Thomann's costs, they agreed to take the guitar back and supply a postpaid label. The guitar was returned to Thomann's UK address as per their own label, which they and DHL Tracking have confirmed. – However, Thomann are now refusing my refund until the guitar is returned to Germany, clears Customs and arrives back at their German address. -This stance has no basis in morals, or legislation! Like many businesses, you don't see the worst until something goes wrong! - This is like when The CEO of The Ratners Jewellery Empire committed Business Suicide when he stated that his Company sells cheap rubbish!

On a guitar I bought it started having a signal drop. I was asked to return the guitar for analysis and was without it for over a month.

When they returned it, it came packaged badly and with the headstock damaged.

Now, despite confirming that the damage was their fault, they only accept responsibility if I send the guitar back to them, which for me means that I will lose the guitar again and run the risk of it being damaged again, besides Thomann not guaranteeing to repair the guitar and that it is not possible to replace it because it is no longer in stock.

In addition, Thomann's management of this incident and transport was disastrous and without any respect for the customer and his needs:
- It has no initiative to inform the customer of what has been done/analysed;
- It goes on, successively, putting forward possible causes other than the guitar as the various issues are highlighted or clarified, or else it does not clarify the information given to them;
- Negligence on the part of Thomann in the wrapping and packaging of the guitar;
- Deficient articulation and transmission of data with the transporter and customer (they never spontaneously informed, nor provided information about the delivery and date, as well as wrongly transmitted the customer's delivery data to the transporter). This caused several delivery attempts with unnecessary movements and delays in delivery (which may have contributed to the damage to the guitar);
- Willfully refuses to assume their responsibilities unless the customer is left without their guitar (despite being available to examine the guitar and provide photographic proof or other information).

I've been a loyal customer of Thomann for over 10 years, and always recommended people to buy from them, but after my last transaction I won't be buying from them ever again.
I received a guitar with a damaged neck and contacted them expecting a swift response for an exchange but that didn't happen. They asked for pictures which I sent, then they asked for more pictures which I sent again, and then they completely ignored me after that!
After a couple of days of not hearing from them, I contacted them to see what was happening, and they told me that I had to take the large parcel to a DHL drop off point! Pathetic! Bad service! Unnecessary stress and grief!
There are plenty of trustworthy companies out there with great customer service, unfortunately Thomann isn't one of them!

It wasn't easy to find a way to solve my problem, but both sides kept an open mind and our focus on a solution instead of the problems.
I also need to recognize that Thomann has always replied back to me timely, in a moment when many companies would just leave me hanging (when things got really complicated). They persevered and made sure to see it through.
In my review I was advocating for myself, and whether it made a difference or not to the outcome, the fact is that the email conversation led us to end this in good terms.

I placed an order, but few days before payment went through i notice the address was wrong. Straigh away i send email that address is wrong before payment went though + change address to correct one on their webside + next day contact support that address was wrong. They told me it is too late ( which was not to late as my parcel was not even send yet) = nobody looked at my email... They told me to contact delivery company... They send, parcel from Germany to Ireland on the wrong address. Good selection of products but poor customer service. Good people from Irish Anpost helped me to direct my parcel, everything is easy if you're willing to help.

Epic customer service, great communication and trustworthy! Professionalism at its finest!
Great packaging and handling, everything came intact, in mint condition! Fast shipping and on time! 5/5 stars for Thomann!
Best regards to the employees and all my respects to all of them! Thank you so much!

Purchased a guitar 40 days ago, arrived in pristine package but with neck broken in two.No way to get money back since then, customer care always repeating the same story about UPS courier responsability but no way to get refund. Beware

Don't buy anything from them. Hidden Fees.
Horrible Custom Service.
Unprofessional ''sales person''

Charges don't include taxes or delivery costs on payment. I've been waiting nearly two weeks for a product I will pay more for (than competitors). When I contacted them days ago, to enquire where is my item, I have heard nothing. Could this company be legit, I'm wondering...?

Recently purchased a couple of items for the first time since Brexit, and have to say this company really doesn't like UK customers anymore.

Firstly, the items were supposed to be delivered within a few days, but after a week, nothing arrived, nor did I receive ANY notification from the delivery company.

It turns out that after a week, there was an outstanding customs charge (now due on ALL items from Thoman) that was unpaid.

The items simply sit in a delivery depot expecting the end user to chase them up for a delivery attempt.

Thomann's customer service were useless. I emailed them continuously over a two week period, and not only do they take two days to respond, but they simply refer you to pre printed information, rather than deal with you like a human being.

Needless to say even when I decided to refuse the items, they said that I needed to contact the couriers... so basically they wanted to do as little work as possible... but even when I DID contact the couriers, they said they couldn't do anything, they needed THOMAN to tell them to return the goods back to sender.

I'm STILL waiting after a whole month now for a refund.

I bought an item from Thomann but decided I wanted to cancel the order. I sent them an email 10 minutes after I bought the item asking them to cancel it. 2 days later they tell me that I can't cancel because the order was sent already! These people don't know what they are doing and can't even check their email in a timely manner. DO NOT waste your time with this company. Look for someone who is more professional and knows how to treat you and the product you buy with respect!

I bought thomann DP26 keyboard £222.00. Had to pay UPS an extra £71.58 vat and delivery charge. It arrived damaged. Emailed Thomann. They aren't interested. Just told me that they are passing my case onto UPS. I paid both Thomann and UPS with PayPal so I hope it will get sorted. I'm in limbo here as I need a keyboard. I can't afford another one untill I get my money back and I have no idea when I will. I will never use Thomann again and would advise UK buyers not too. Especially if they use UPS.

Absolutely appalling... DO NOT ORDER ANYTHING FROM THIS COMPANY. We ordered goods at the beginning of January... we paid the delivery fee, goods arrived today (£500) and the UPS man said that now we are out of Europe we had to pay another £106 to him in order to receive them. I rang tomann.de uk and they told me that they are trying to sort this out but couldn't help. There is nothing on their website that says you have to pay another 20% and even when I have googled it on their website now nothing comes up. I have been on every music website I know and told all the muso this company... hopefully you will feel the same ways and music college students I can find to not order from them.

I received top class, excellent service from my initial email enquiry all the way through ordering and delivery to Greece. I highly recommend Thomann and will definitely be ordering from the again in the future.