Musikhaus Thomann e. K.Reviews 143

I recently purchased an audio interface from Thomann USA which arrived promptly and well packaged. I had some.difficulties with setup and operation, which Thomann customer service took care of in short order. Overall, a great experience.

I recieved a defect guitar. Thomann would not honor their guarantee or warranty. They said they could not provide a return shipping label to the United States because it was against their import laws... Yeah, right.

Based on my experience, Thomann is deceptive in practice and application. What they claim is a far what they actually do. Very unethical.

My advice, avaoid at all costs.

I did have a minor inconvenience when ordering but the customer support was really helpful and we solved the problem fairly quickly! Other than that the guitar is awesome! And it arrived earlier than expected

Received today NEW Squier Jazzmaster 40th aviversary edition in mega price as b-stock, besides minor lacquer problem in not visible place great deal, can say deal of my life, such a good and beautifull instrument is such a great price, thank you Thomann!

I looked everywhere to find a great price on a Höfner Ignition Bass Guitar and found it here at Thomannmusic

When I received the product, I realized that they sent me a damaged product. I contacted immediately. Days passed, no answer. Then they asked for a photo, I sent it. Again no answer. I write, I ask, I want to get information, but no one is interested. Don't you have an exchange or return program? I want what is my legal right. You have sent a problem product. I'm sure it's not the first time you've done this. What procedure do you apply in these cases? It shouldn't be this hard. You haven't been able to send even a simple email for days. I can't hear from you. You sent a damaged product and also confiscated my money. This is your crime. You don't care about the customer. Be respectful of the law. I am being punished for your mistake. Are you going to solve the problem by acting like nothing happened?

Really great company!

Good communication from the outset. Easy to use website and ordering part process.

Product delivered in a good time and very pleased with the part which was needed for my sons drum kit!

Will use again and recommend to others!

I've bought an expensive piano set, waited for it for a week, and when I finally received I realized that Thomman shipped the wrong, cheap and simple model of the piano. It was even in the wrong colour! I understand, it is hard to distinguish between Roland FP-30X and Roland FP-10, but how can the shipment department mess up black piano with a white one?! I ordered replacements, but I am still waiting for an answer. Very slow customer service.

Classical guitar Amalio Burguet 2M, noticed the broken finish on the back that revealed a very bad glueing of the bottom sides made by the producer, that caused the finish to crack. Guitar is within legal warranty of 2 years, but contact with customer service has been less than useless: one month of excuses and trying to sell me a paid reparation of the guitar, which i refused. They invented pretty any excuse to avoid warranty application, from blaming humidity first, then dryness, which doesn't make any sense where I do live and keep my guitars.
Truth is that problem was cause by bad construction of the guitar itself, more precisely the problem was in the bottom bracing, as you can see in the photo.
No more buying from them, that's for sure.

And please, Thomann staff, no use to answer this, I'm no more a "dear" customer, we could very well say that you cost me dear, as I don't print money and have had no real deal in buying a faulty guitar from you.

BUY LOCAL!
I spent money on them twice, there will be no third one.
First time in the Netherlands; they were using Fedex, I ended up picking it up myself at the Fedex depot cause according to them I was never home (both neighbours confirmed they never rang their bell either).

This time in Spain (they are using DHL), guitar was supposed to arrive here on October the 5th or the 6th. I checked today (October the 3rd) and two days ago was sent back to GERMANY (not even a Spanish depot) because, according to DHL, address was wrong... I know this because I checked the tracker, not because anyone at Thomann contacted me (not even a mail to double check the location).
I have copy-pasted the address many times and google maps shows the location.

If you want to buy, take a look at stores in your area first, even if it is slightly more expensive. That way you will know exactly what is going on.

Sorry for the long review, hope it helps someone.

Unable to process US debit cards. Ordering process is confusing - after payment your order just goes into a black hole where the website does not know it exists, you get an email that a human (really, in 2022?) will process it eventually but that email does not include what items you actually purchased, if a payment method doesn't work your order is just canceled and you are told to do it again from memory, which I guess would be fine if you are trying to order one thing, but if you are ordering tens of things can waste hours of your time to recreate.

This is the second time that I have been let down by Thomann.
In a nutshell, they want you to believe that they offer 3 years of warranty but when the time comes to honour their obligations, they simply refuse. Seeing how they are no longer obliged under EU law, things are left to their "judgement" - which is another way of saying that you can kiss your claim goodbye.

In my case, I had bought a Seymour Duncan lipstick bridge pickup. The problem that it exhibits is that it came from the factory with one side of the cover in Chrome and the other in Nickel, which is a textbook case of manufacturing defect.
By the time I received it, there were other more urgent things to deal with and seeing how the 30-day money-back guarantee deadline passed, I relied on the 3-year warranty to sort it out eventually down the road.
Seeing how it was low in the priority list, I contacted Thomann to sort it out before the 3rd year of the warranty expired. Had I known that their 3-year warranty claim is a moot point, I would have acted sooner - that's called hindsight! At this point, I have to stress out that I am mostly a collector and the pickup is in like-new condition - it practically hasn't been used.

Their response (after talking to more than one persons in the customer care - the initial agent, as well as the Customer Care Team Leader) was surprising to say the least. They admitted that they would treat the case within the initial 30 days as well as within the 2 years that EU law mandates. At the same time they refuse to treat it now they are no longer obliged to. Of course until they admitted that, I had heard all sorts of excuses, my favourite being "our supplier has told us that they have no information regarding such a manufacturing fault" - as if it's not enough that I have the defective product in my hands. Which makes their position even worse as it means that the quality control chain failed in all places starting from Seymour Duncan, to their supplier and ultimately to Thomann.

To sum up, it causes me great concern that Thomann is not honouring the 3-year warranty - the one that is too eager to advertise.
This renders it void of meaning and a fraudulent act only meant to act as a marketing tool to attract customers. It is fraudulent to claim "Your purchases at Thomann are backed by our 3-year warranty, i. E. we extend the manufacturer's warranty period (usually 12 months) to a full 36 months - at our own cost and there's no extra charge for you!" when after the 2 years that EU law mandates, the 3rd year is left to Thomann's "judgement". This is the definition of fraudulent claim - buyers beware!

I've ordered all sorts of products from Thomann, from instruments to studio products, and in this last order some of their branded products as well. Not only have they been a great value, super efficient and easy to find and order from, but everything has been delivered quickly and arrived in excellent condition. The biggest surprise has been how good their own brand products are, especially for the price. I ordered a Harley Benton guitar and a couple of their Millenium brand products, and they are truly fantastic for the price.

My experience with them the past few months has been absolutely perfect, even when ordering bigger items like 88 key controllers. Highly recommended.

Det gick mycket bra att beställa o få leveransen. Allt var rätt och enligt avtalad tid.
Skulle vilja att betalningen skedde direkt via internetbanken med BankID istället för att vänta på ok o sen betala/föra över! Även med Swish, det handlar ju datorer, vilket borde gå att ordna även då företaget ligger i Tyskland o köparen i Sverige.

A happy customer since 2007!
Great store with so many options of so many different brands.
Also great customer support! There was only a couple of times throughout the years that sth went wrong with products I bought from them and they did everything to help me and they solved the problems free of charge.

I bought quite a lot of products at Musikhaus Thomann. Always swift delivery and all products available in short term.

Always perfect! Good service and an amazing customer care service. They are fast, pro and friendly.
Happy customer

Really slow processing time and poor customer service.
They eventually cancelled my order after 4 days of inactivity and asked me to wait another 2-3 days, so I could claim a refund. Should anything happen, you are on your own. Customer protection is of no interest to this company.

Fraudulent warranty policy. They advertise a 3-year warranty but fail to honor it after only 6 months when the product failed, despite the product not being excluded from it. I tried contacting customer service and they told me it was not covered because "3-year warranty" only appeared once and not twice on the product page. Surreal! Avoid! Cannot be trusted!