The SillReviews 778

Love ordering from the sill but the payment method portion is confusing. I had to reorder my peace lilies for a friend whose dog was diagnosed with cancer because despite adding the correct shipping address when I added the order, the system auto overwrote the shipping address I added to my billing address. So i just found out this time sensitive order went to my address rather than where they are needed. I reordered just now but it was an expensive mistake.

Easy of shopping and the health of your plants keep me a loyal customer.

The Mr. Asked what to get the girl who has everything and I asked him to replaced the plants he threw away after I stopped caring for them when grad school started. I missed them terribly and now have a whole new bunch to over/underwater. Ordering was easy peasy and Fed Ex was remarkably good about delivering with care. Most of the plants arrived in good condition. We're nursing one (with high hopes!) and given the numerous of plants ordered I'm impressed. So far, very happy with our order.

Very easy to navigate the site and make selections.

The two plants that I have purchased from the sill are still alive, and the banana tree is almost as tall as me😎

So far this is the best online plant service I've used. Shipping CAN hurt pls take of course, but so far my Sill plants have arrived healthy and have stayed that way (except for the ones our cats ate.) (Pet safe should also include a warning as to whether pets might find a plant DELICIOUS.)

I came back to The Sill because I thought the first snake plant I got was great. The prickly pear cactus I got was small but good condition as well. But when I got this large Dracaena (my third plant from them), it was in bad condition. Lots of curled up dying leaves. It did not sit out too long as I got the delivery and unpacked it right away. I'm determined to get this thing healthy and stick with it so I didn't report it as I'm not throwing it out, but it was definitely a sour note for me.

My Chinese Fan Palm arrived in a satisfactory time period, was packaged well & protected. The plant is beautiful, is a nice size and looks healthy. Unfortunately some leaves were bent and I hope this doesn't affect the continued health of the plant.

Dear Sill, I have been a customer for some time, and I've bought a number of plants and your soil in that time. This time, your soil arrived in a plain cubical box that must have weighed 30 lbs. My first question is Why do you ship your soil soaking wet? Also, the sturdy bag it used to come in has been exchanged for a flimsy one. All in all, not so good. I may buy plants from you in the future, but I'll look elsewhere for soil.

We were truly surprised at how healthy and beautiful the two tea olives were when we received them. Initially we though, ummmm they'll probably get here half dead but to our amazement they were lush and green, as though we had just bought them at a local nursery... that being said, we ordered four more tea olives, they arrived in just a few days and they too were in excellent shape. WE LOVE THE SILL!

I received my order plant on July 10. Followed the directions, but the plant dropped all its leaves after a couple of days planting it. I was going to wait around 30 days to see if it would bounce back. However, after about 10 days, Sill called me and asked how the plant was doing. I explained what happened. The representative asked me to take some pictures and send them to her. After reviewing the pictures, she said that she was sending me out a new one even though I didn't even ask for one. Also, she threw in a virtual call with the plant expert, Paris. I received the replacement plant and followed the instructions from Paris, plus the other items like knowing the soil type, etc. It's been over a month and the plant is doing good.

Really disappointed that my plant looked nothing like the photo on the site. Arrived in healthy condition, but was incredibly too wide and completely unlike what I was expecting. Now, it does not have a space in my home and I am having a hard to reselling it for a decent price due to it being overpriced. No returns or even exchanges given by the sill team even after all of this. Very very disappointed.

Very satisfied with the packing, the condition of the plant, and how healthy it was on arrival. So much so, it was ready to do its rare bloom.

I love everything about The Sill.
The plants are top rate.
The customer service is phenomenal.
Replacement plants for bad shipping or quality is phenomenal.
The tutorials and video classes at helpful.
I am obsessed with the Sill.

I've ordered several plants from the sill. All have been packed in really great, secure conditions, nothing has ever arrived broken. Once I got the wrong item, another time a plant I ordered wasn't healthy, and the sill customer service assisted me on both to resolve the issue. I appreciate the customer service and excellent plants.

Don't order plants in summer if you live in a hot climate (Austin Texas)