The SillReviews 785

I've been shopping with The Sill for a few years... in fact, I'd say 90% of my plants are from The Sill. Learning to be a good plant mama would never have happened without all the advice and beautiful plants I've gotten from The Sill!

I bought the plant. It arrived in good condition. I was surprised that FedEx had handled it well. I worked for FedEx and I know that packages usually just get thrown around, but not this one.

My order was missing something that I purchased, and they emailed me back right away saying they would send it asap. It was on my front porch within a week. Great customer service!

Bought a moonshine snake plant for the best friend of my daughter. This is a house warming present for her new apartment in NYC. She loves it and the pictures she has sent of the plant look great!

I received three plants and two out of the three have fungus gnats. I've had to isolate the plants so that I don't infest the rest of the plants in my house.

This order was a gift that was stated to be delivered in time, however upon placing the order and providing payment, the delivery date changed and the gift arrived too late for the recipient. So I was very disappointed to say the least.

The orchid arrangement is beautiful. Unfortunately, I didn't realise delivery would take one week until after I had confirmed purchase. I had wanted it to arrive within 24 hours as a get well gift.

I can't say enough about the excellent service that The Sill provides!

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Plant was in rough shape. Lost a bunch of soil in transit. Hoping I can save it. But it's been looking pretty sad since it arrived

I ordered a snake plant and sent it to a friend as a gift and the plant was healthy, full and beautiful. I would buy from the sill again.

The cactus took longer than expected to arrive but I wasn't in a hurry. When it arrived it was well packed and in great condition. My only issue was the way it was shipped required me to remove the plant from the pot entirely to remove the packaging which sucked and there wasn't enough soil to replant the cactus. Luckily I had some on hand. The cactus just was not shipped potted with an appropriate amount of soil I would have had to add more even if I would not have had to repot it to remove the packaging.

I ordered a jungle's worth of plants for a new office. The plants arrived in good health in attractive planters. They've transitioned well to their new home and I'm ordering two more hanging plants.

The online shopping experience is beautiful, professional, and slick. The packaging seemed nice but the plant itself came out of the package halfway dead. Brown sagging leaves, some of which fell off during unpackaging. Disappointing!

Paid for heat pack, but was not included in shipping.
Lots of blackened branches, hoping it bounces back

I took a workshop years ago - maybe preCovid and got a mini money tree. We've been through a lot together - lived in three states and got a curios puppy. My mini is now a big tree and I'm sure she/he/them brought me lotsa lucky. Love my money tree!

Bought a subscription for my in laws and I guess after all these years - bought my first sill plant about 6 years ago - that they would expand past pothos. Anyways, much of the options were out of stock to begin with so there's that. For $60-65 per plant this is premium pricing for an inexpensive small plant. So they receive order one in the only decent planter in stock. Then month two they get the SAME pothos - SAME boring planter. The one good note is how fast customer service acted to send a replacement of the correct plant - only now no planter! For their mistake at least include it - I know they're getting these at bulk pricing out of the states. Then month two plant arrives fine. Month three - they gets the exact same plant as month two and in the same exact planters as before. Not the plant described in the order. Just a mess. They replaced the third plant with a change of planter per my request. All in all - did we get 5 plants for the price of 3? Yes and that might be the only plus of the whole experience. Save money and uninspired, unoriginal options and find a local nursery.

My first couple plants arrived damaged but I was able to get replacements easily which is very nice