The RealRealReviews 5,330

If the items sent to them to sell don't meet their standards, that's one thing. But to claim that the items were returned, but can't give me tracking info is poor business. Messages to their custom service system go unanswered.

I submitted a number of Louis Vuitton items to TheRealReal, including a limited edition Louis Vuitton briefcase which cost me $6,500. The briefcase was rejected--because their apparent 'brand experts in Louis Vuitton' didn't know how to open it (which only required sliding a button)! Without contacting me, they sent it back. It came back in a totally ripped open, bashed up box which UPS had taped together! See photos. No bubble wrap; no other protection except some flimsy pouch. To make matters worse, I immediately called and talked to my 'relationship manager'--and he committed to have all my other matching items (a roller suitcase, a watch case, a toiletry back, a passport cover--an entire set of the same type of LV items) returned to me. Then, four days letter, I get a notification that one of these items has sold! Horrible horrible experience.

This the first time I purchased something from the real real, and I am so dissapointed. I was on the Net Porter site and somehow it took me to the real real site and I purchased a dress and when I received it, I wasn't happy with it cause it was one size to large and immediately returned it with the return label they sent with the dress, then I got an email saying that they got my consignment. I just don't understand what this is all about. I replied to the email and mentioned that this was not a consignment but
A dress that was purchased and I am returning it. I am a 64 year old lady who purchased a dress to go for a wedding and it didn't fit me, why on earth neiman marcus is giving
Me the run around for a lousy $236.00 my order no is R******* and hope that my credit card will be refunded

This is a total scam! I was told the process was once they got the item, it would be appraised, then I would be contacted to approve the appraised price and if I did not agree, they'd send the item back to me. I sent them a brand new, with tickets and all, $300 wallet. I never heard back from them until they sold it for $40. I was enraged. I told the that was an insane price. They looked int it further and said I was right and it should have been sold for $85! So they said they owed me $18!?!?! I have not received a dime from them. They never get back to my constant inquiries regarding this. Do not use them. They will scam you!

I first contacted customer service for a wrong item shipped. I emailed and sent picture of the item. They sent me a label for that item rot return. I called back and asked if I can return that dress with the rest of items that I didn't like from the same order. I was instructed to put all in one box and shipping labels inside. I also put a note on return slip for the wrong dress. Items were return but refund for the wrong dress never given. Still shows like I never return it and its taking over two weeks and couple of emails without resolving the problem and still no money is refunded. So they send me a wrong dress and don't refund my money even for that. Unacceptable.

Most of the products were satisfactory.
However, unlike the description of 'Condition: Excellent. No visible signs of wear',
One of the products has large contamination.
I'm guessing it probably happened during the packaging process.

Returned an item of expensive jewelry in person at Madison Ave, NY store (not via mail). Was told it takes 2-3 days to re-authenticate the item and then refund will be made. Chasing the $6,000 refund a week later, just receiving holding emails. Basically extremely poor return process (they seem to believe they can give you a refund whenever they happen to get around to it) and extremely poor customer service when being chased-respond after 2 days-basically saying "we will get back to you". This is not a place to buy expensive items if there is any chance you will return them. They have the item back, and a week later I have not received a refund and have no timeline on when that will happen. Simply amazing, but lesson learned. Buyer beware. Next stop-credit card company to have charge reversed.

The description of items varies widely and is not always correct. When I reached out to TRR to request a full return (with shipping refunded), I got no response despite several efforts until I complained on FaceBook. Once I returned the item, I was given a site credit and not a credit card refund. I had to call to correct. Also, I returned two other items that arrived at TRR on 7/30 (I received a notice), but by 8/3 had received no refund. The TRR staffer said she would send a message to the warehouse. Still no refund