The RealRealReviews 5,330

WOW ARE THEY MESSED UP.
They sold me a fake and when I returned it they didn't want to accept the return because they claimed it's a fake! How crz is that?

Don't sell through them. Fees to consign are INSANELY high, you end up with almost nothing. Their grading system is subpar too: sent a pair of shoes that were LITERALLY worn once and still looked new. They graded fair, inline with other shoes on their site that had major stress lines, cracks and heavy sole wear. As a buyer, their prices are pretty high too.

They don't honor pricing requests. Rather than bunch sets together, they price under $100 to ensure virtually no commission to seller. Customer service is NOT good.

I've sold multiple items on their platform and was happy with their service. Granted, their fees are pretty stiff, I was happy to pay it for somebody else taking care of the listing/selling process. Unfortunately, I purchased an item from them that I knew was fake once I received it. I own about 100 pieces (and have owned probably 200) from the same designer. While they did refund me for the price of the item, I had to pay the return shipping. So, basically, I (un) authenticated their item for them AND paid for it. What makes me more upset is that I talked to somebody who bought the same item, returned it, and was refunded for their shipping. TRR's $15 gaffe is costing them a lot more in business from me and everyone I've told about this incident. Needless to say, I don't use them to buy or sell anymore.

This company is a rip. Bought a pair of shoes off this site, they didn't fit and I missed the return window so I attempted to resell them. I paid over $100 for these shoes and when I tried to resell they would not accept them because of the condition they were in? Unacceptable. Another issue is the pricing. I consigned an inexpensive pair of mother jeans and they priced them at $65, I consigned a pair of brand new Moussy Vintage jeans that cost over $300 and they priced them LESS than the mother jeans? Never consigning with this company again.

They continue to send my luxury items to the wrong return address. I have contacted them multiple times and nothing gets done. I will not consign with them again.

I just now ss a Helmut Lang tank on net a porter that the fake fake got from me in Aug 2021 and sold for $50 at 20 % that is something then don't tell you when they sweet talk you into sending them your stuff the sell for basement barrel prices and there is never not a 20% off sale I HATE them

The service was top notch for the most part, quick and easy to purchase, super fast delivery. Bag was in like new condition, but I feel like it's a knock-off.

Don't sell your designer goods to this sham website it's immediately marked down and expect to get 25% value or less on consigned goods. Items are immediately discounted for quick sale after so many likes up to 50%. This company is only turning quick profits with no care for your designer goods. The photos are whack and quick shot, it's effortless on their part to receive 50% of your items value after significantly discounting and initially pricing to sell quick. Hear my warning it will disappoint.

Great products. Terrible, completely wrong, incomplete description, photos, and sizing. All prints aren't animal prints. They don't have a clue most times what the product is. Ex: ski pants aren't "wide leg pants". They don't know what a cape is. If you get familiar with TRR you'll see at least 30% of items described wrong. And you'll agree they must have teenagers dressing mannequins. Once you place order expect it won't be on time if you get it at all, 50% of the time. Customer service is a joke. They don't care after they get your $$$. Consignment, as soon as they list items the put it on sale or sell it and then say it was on sale. You never get the payment they tell you when you consign.
Great reviews are from newcomers. Get familiar with the site and see how consistently incompetent they are. Too bad cuz the products are great.

Sold a designer skirt with $610 tag still attached. I only received $18! I mean, really? Why do they get to keep most of the sale ($70)? I will probably never consign again. As a buyer, it's fine.

Received items which were purchased under the believe to be in "Excellent" condition with "no visible signs of wear" and it was quite the opposite. My latest and last order with this store are a pair of trousers which were in "Excellent" condition and arrived with a huge hole in the fabric. That this misses someone's quality control and gets the "Excellent" condition to it is an utter riddle to me. Very unhappy with this store. I don't recommend at all.

I wish I could give "minus" rating if I could. I am feeling betrayed and cheated.
Now, I think I was foolish to spend more than $1,800 including tax solely based on the title and the description on the website for a non-refundable item. Disappointed so much after receiving the item – it was not what I expected from the information from the website, I chose the option of "Consign Again". Today, I found out that the very same item was listed at 1/4 of the price I paid with completely different (or correct) title and description. How can we trust the information on the website? Is it liking a gamble?

I sent a few boxes of luxury items. I notice they were listing my items a % of what you can easily sell on other platforms, so I decided to cancel the transactions.
They sent the boxes back, but one was lost in transit. It shows in the tracking number, the shipping company told me the shipper (the Real Real) needs to contact them, it's been since September 2022, and I was never refunded.

Beware, it is not a serious company. You get spams to send your luxury items, but they loose them and don't take responsibility. I lost thousands of dollars because of it.

The site claims that all items "must be clean and wearable. We inspect each item carefully to guarantee quality, authenticity and condition."
My bag arrived and the inside was filthy and still contained a dirty business card, a Costco card (with the original owners name on it), hair, and handwritten notes inside the pockets.
It also has scratches over the back of the bag which was not stated in the description.
Unfortunately because the bag arrived in this state, I will not be shopping at The Real Real again.

After months of emailing, I finally received this email. Let's see what really happens. People, go to any other online second hand site.
By the way- they tried to give me $8 for a $250 dress, u til I complained.
These guys are pure evil.

"Thank you for contacting The RealReal.

I am really sorry it might be due to some technical glitch the commission has not been processed. I deeply apologize on the behalf of our team and your less than stellar experience with us. I will escalate this to my higher management and will make sure this will not be repeated again from our end. "

I have enjoyed TRR for several years as a buyer. I love having access to a few designers in price which I could never afford at original sale price. I have liked that I can return items in most cases if they do not fit or do not suit me. I have found recently about 60% of the items nice to very nice, and about 40% are not really worth keeping...outside of my own errors in choosing. I question the standard set for how to measure pieces and the quality control checks before initial sales more recently. Measurements given on pieces do not always match what the item presents in reality. I was more impressed with quality some years ago. In the last year, I have received a few lovely items, but with moth holes, for example. I received an item I never ordered one time. As a seller, I am probably not going to try to use them much more. The first time I sent back items I had purchased from them and never worn, items which had to be reconsigned rather than returned for a refund, 2 of the 6 items were refused due to 'a hole' in one, and 'a stain in lining' in the other. I found that very disturbing, being that I had never worn the items and I had left them packed in their original bags/boxes until shipping back. Clearly the items were sold to me with the issue and I had not seen it; but when I went to have them resold, the item was suddenly deemed unable to be sold. I spent 1.5 hours trying to get back a little money on one of those items, and it was like pulling teeth to be understood by the online chat people. So, choose carefully, check that you can return for full refund, then purchase. Resale is not the best.

Within hours of contacting them via email to cancel my order (which I had accidentally placed with the wrong size) completely my fault they emailed me back & refunded me all at the same time!

The store in Palo Alto, CA was extremely horrible. I dropped off several bags of items. They were busy and didn't have time to check everything in. I said what ever they didn't want they could donate.
The manager sent me hate filled messages about picking up my clothes that weren't accepted. I told her I couldn't since i live 2 hours away in Pebble Beach CA. I asked her to send what she didn't want back to me or donate the items. She said she couldn't or wouldn't and took my inexperience with the process personally. I will never go that store again.