ThePinkLilyBoutiqueReviews 123

Found this boutique through Instagram - and it looked so cute so I bought a few pieces. The one I was most excited about was this cute graphic tee. However, when it got here, instead of white letters, they were a faded gray color - attached was an instruction paper on how to wash so that the gray will turn to the white color it was supposed to be. LOL. (assuming they have had this problem a lot) Washed it according to the extremely specific instructions and absolutely no improvement. Overpriced and terrible quality. Will never be purchasing from here again and would absolutely not recommend.

I usually ALWAYS go around bragging about Pink Lily but I could not be more disappointed with their customer service. Go into the store?... sweetest employees ever. Buy online?... they don't do anything to help. Yes, I purchase something "on sale" but it was NOT a clearance item. It was the Labor Day sale and NOWHERE did they mention EVERYTHING was final sale. I had it "pick up in store option" and tried it on IN the store and it didn't fit but yet I can't make a return or even get store credit! What a joke. Never again will I purchase online and I'm hinestly heartbroken with the poor service that I doubt I'd go back into the store.
IF YOU ARE A TALL PERSON, DO NOT BUY ANYTHING FROM THEM WITHOUT TRYING IT ON.

This is the worst website that you could purchase clothes from! STAY AWAY! YOU CAN'T GET YOUR MONEY BACK! The clothes are horrible, horrible quality! I ordered 5 dresses which looked pretty good in the pictures, but when I received them, they were of the poorest quality ever! I was so disappointed! I SPEND 200 $ AND THEY DON'T WANT TO GET MY MONEY BACK! They issued me a store credit... Their clothes are awful! And now THEY ARE HOLDING MY MONEY, I WANT MY MONEY BACK! YOUR CRAPPY MERCHANDISE IS NOT WORTH IT... Ladies, PLEASE STAY AWAY! OR YOU WILL HAVE TO BUY UGLY CLOTHES WITH AWFUL QUALITY!

Ive ordered a few things from the pink lily and this is what I have discovered. Do not refer to an item listing because whoever post the items must be different than who writes the item discriptions for they do not match up. I bought a pink shirt and it arrived 100 % cotton and neon pink/orange. I thought I was getting a pink shirt that had a mixed combination of fabrics making it softer than 100% cotton. I ordered a grey sweater that arrived thin like really cheap sheets, and the threading was a multiple of colors (so strange). You have to pay to ship damaged items back and what appears to be China clothing. I have also received a tee that had black burnt marks on it from the machine that puts the wording on the graphic tees. Im not that upset because this is small and Im thankful for all I have, but yeah I would shop somewhere else.

Well I ordered a a extra large women's. When I opened the jeans up the extra large women's fit the size 2 lady I work with. The Shirts fit perfect, but I also try to call and email them to return my leggings and I never could get in touch with anyone, so I gave up. I think sellers should included return instruction with the items when you purchase. The figure it out on you own mentality/ lets make it hard to return items makes for bad service.

I received a dress from this company as a gift. I kept it in the package until I planned to wear it (about 2.5 months after it was ordered). When I took it out of the package I noticed the inseam that attached the sleeve to the body of the dress was ripped. I immediately contacted the company and they informed me they have a three-day policy from the time you place the order to let them know if something is wrong and offered me no solutions to their problem. I will never order clothing from them again and would not recommend it to anyone.

I ordered a dress from Pink Lily Boutique and it was really cute in the picture. When I received it in the mail, it was made cheap and the colors were not the same color as in the picture online. Totally different colors. I called customer service about it and the lady on the phone didnt seem to care. Told me that returns are store credit only. I can understand if it was the same as what they show in the picture but it wasnt. So that isnt my fault and Im not going to wear some NEON color ugly dress. So now I have to order something else and Im sure its not what it is going to be in the picture. Very disappointed in this company. I do not recommend this company and I will never buy from them again.

I have ordered a ton of clothes off this site, most of my closet is their clothes and i have never had a problem. But I recently ordered a pair of black boots from the Pink Lilly Boutique, and when i received them the bottom of the heel was broken (but of course i didn't notice until i was in the car). I emailed customer service, and they were wonderful. I sent them pictures of the part that was missing, and they sent me an apology email and a return label. By the time I even sent the boots back (which was today), i have already received a new pair. I will definitely be a returning customer and i greatly appreciate how fast they delivered a new pair. Thank you Pink Lilly!

The website is constantly saying the checkout is unavailable! They claimed they've fixed the issue and I reset my browser and completely have to start over and pick out my items. The don't have a toll free number and the only way to order would cost me to call! Throughout all the email interactions with customer service, there is no apology! I believe they could call a customer if they really cared! After seeing these reviews, I will not be ordering from this site!

I was worried to order anything off this website because of the reviews. I decided to call the store and talk to them. I left a message and got a call back first thing this morning. I was so impressed. Most people only write bad reviews. This company is located in Kentucky and not over seas, this company posts a size chart next to the clothing which most people don't read and if you are having anything monogramed it will take longer to ship. I will order from this company and feel confident in the clothing. If you want other reviews, look on the Facebook page. Excellent reviews!