The Needed NecklaceReviews 130

I ordered a ring for my daughters birthday. When it came it was the wrong ring. I sent it back with a picture of the ring I wanted. They sent the wrong ring again, It was exactly like the first one I got so I sent it back after several unsatisfactory emails. I sent them another picture of the ring I wanted and they sent the same wrong ring again. My daughter's birthday was in March; it is now June and we still done have the right ring. NEVER, NEVER, NEVER, Buy anything from this place.

I ordered 4 bracelets from The Needed Necklace that my mother wanted to give as Christmas presents. One of the boxes arrived empty and all of them were very small. They may have fit a small child, but not the adults she ordered them for, and the quality left something to be desired. Upon contacting for a return, they naturally tried to send the missing item, offered a substituted for the size/quality issue, and finally relented to let us return them. Their website says that if you are not satisfied that you can return but are responsible for "return" shipping. Their refund amount also deducted the initial shipping fee. When I contacted them to discuss the refund difference and their stated policy, they reply was well, that is what we do. Very poor customer service. I'll never do business with them again, and I would advise all to avoid this company.

I ordered 3 opal mom rings, a August birthstone ring and all 4 have tarnished and are not able to be worn. I contacted them only to be told that the 30 days were up on the mom rings but they would replace the birthstone ring and they did I have it but within 3 days it was starting to tarnish. I also ordered a birthstone necklace and never received it they sent another one but it took almost 3 months to get it. They finally decided to give me 1 piece of jewelry free under 20.00. I spent 130 plus shipping and tax. I would never order from them again

I placed an order for 4 bracelets on a promotion where I paid for 3 and got the 4th one free. After 2 months I got one bracelet. The person I spoke to said there was nothing she could do about it. I asked to speak to a supervisor and she told me they do not have phone service at this time. I gave them until 3 pm today and if i dont hear from a supervisor I will contact the Federal Trade Commission and the BBB. They certainly did not have a problem taking my money from my account. I asked the person who was texting with me on facebook if this is a legit company. She never answered that question. I am only giving them 1 star because I have to. I will never order from this company again. If you want cheap looking merchandise that takes months for you to get (maybe) then go ahead and order from them... please read the reviews from other customers before you order anything. I wish I had.

I ordered a ring for my MIL for mother's day. I got a confirmation email of my order, and saw on my bank statement that the money was drafted from my account. I never received the ring. I have sent screenshots of the confirmation email and of my bank statement. The needed necklace rep told me that my order, name, and address didn't show up in their system so my order must not have gone through. Now I'm not getting any response. These people are a bunch of thieves. Do not buy anything from this company!

I ordered the topaz November birthstone ring, twining flowers, and was surprised it came just a few days after ordering it. However, I have large hands and wear a size 11 ring, which is what I ordered, When I received it, it can't be larger than a size 8 at most as it only fits my pinky, but the package says it is an 11. I have just contacted them by e-mail, so don't know yet how good their customer service is. The ring is beautiful, though the size if the set is very small. I just wish it fit!

Ordered a ring on May 8th and I still don't have it! Customer service is rude, snarky and totally unhelpful. This is a drop shipment company misleading customers but stating they are US based. Sure, they are but the crap they sell is being sent from China. They use cheap USPS service and you'll be lucky if you ever get what you paid for since its coming from another country. They will NOT refund your money either. My ring took forever just to get to my home state only to be lost at the USPS and then shipped out to another state! Customer service person is snarky and claimed nothing they can/will do since they don't "own" the USPS. When I asked for a refund I was told not unless I return the item (which I have not gotten) within 30 days. I see other's reviews who never get that refund so I'm not counting on that even if I ever get this ring. Horrible, just horrible people. Save yourself some grief and STAY AWAY from this company!