The KnotReviews 393

We spent hours filling in all of our guest info in the knot including grouping the guests by family and address and so forth. We did this seeing the invite feature and figuring that the knot.com would pull from this information. Then another hour or so into finalizing the design of an invite we ordered them at which point we were told they would send us a spreadsheet via email to fill out. Low and behold they want the same information in a completely different format. I tried sending them an export of the knot.com data we put in to no avail. After giving up and accepting that I would have to regurgitate this information to them in a different way they give very unclear instructions and note that you can add columns for extra info if you want... well if you can completely modify the format what is the point and why can't you just use the export from your own site? This is just pitiful technology in this day and age. ZERO stars.

The actual vendor management/to do checklist was very helpful.
However, when it came time to set up our website:
1. When we first set it up it was easy to do & cute. Once we tried to update to change certain things like page orders, details or EVEN THE DATE it was near impossible & did not update correctly.
2. The registry is so difficult. You can not reorder your gift items; you cannot group them by category or your preference.
3. Their new update apparently allows you to tag your "favorites" that will appear at the top of the list. It does not work. They are tagged, but no re-ordering happens.

Steer clear. My friend set her registry up on Zola & it is so much nicer. I wish I would have done that instead.

I signed a contract with theknot.com for a year as a vendor. Seven months in, I have received NO business from their site. I've tried getting out of the contract and have also gone to the BBB. Unfortunately, I've gotten no where. It is robbery! A SCAM.

They presented a great sales pitch with stats and demographic info that sounded like a sure way to expand my business. I have not received any sales from the $100/month placement that I have paid for the last 7 months. After contacting them with my dissatisfaction, they said nothing could be done. I have received approx. 25 "inquiries" from "couples" that say things like, "we would love to learn more about your services and availability" I've responded with info or a request for specific interests that I can help them with and I get NO RESPONSES. THESE ARE FAKE LEADS and The Knot is getting away with it. I REALLY wish I could prove this but they have it figured out, so they can continue to take money from vendors. They don't care and have no moral compass. Yes, I could cancel my credit card on file with them, but then it hurts my credit when they come after the money.

I just hope that one day the truth comes out about this horrible company.

I would highly not recommend using this website and trying out some of the other wedding website sites out there. Horrible interface, often does not load, the app sucks, and it is very hard to customize all the different sections about your wedding. I did not use the knot for anything besides to make my wedding website and I'm very happy about that. Even creating the website was a hassle, just uploading a cover photo is difficult! I cannot believe this is the go-to wedding website to use. I'd steer clear and try a different site.

Worst wedding planning site ever. Unfortunately, I was too deep into planning to switch to a different site. You can no longer search your guest list or sort it into alphabetical order. Also, I've entered addresses for the same guests three times and they just disappear after a day. When I go to edit the text on our website I can't change the alignment so that it lines up with the header text. The registry page takes forever to update when gifts have been purchased or removed. When I first signed up for the knot, I didn't have any of these problem, then they "updated" it and it's caused so many problems, I want to throw my computer through a wall. At this point I only use the site to allow guests to RSVP because it's too late to change my mind. Otherwise I just have an excel spreadsheet that I use to keep track of everything. And guess what? A blank excel spreadsheet is 100x more useful than the knot has been.

The Knot has some issues that have caused me to drop them from my advertising budget. Allowing another company that does not pay for advertising and then uses my company name in their reviews to steal and mislead the brides. I have shown them cease and desist letters to the company in question, but the Knot does not care. I am a paid advertiser for 10+ years. They are not at all. Plus ANYONE can now win the Best of award. Not just paid advertiser but non paid. What is the point of being on here if paying gets you the same as someone not paying.

They basically broke their website database knowingly for an upgrade that will be released on a date that it not determined. So if you have a current site with them that is broken, with incorrect info, formatting problems and missing RSVPs... their response is too bad. They prioritized this transition in an easy manner for them and RUINED websites of many people with eminent weddings who were replying on the knot. DO NOT TRUST THEM. Beware.

Wish I could give a zero! Read this before you waist your money and time! I am a vendor that has spent thousands with zero return because The Knot is a total SCAM! Zero customer service! They will flat out not help you in any way and tell you that they won't! They are amazing at getting you on board and then give you a huge FU... only wanting money, while scamming customers out of money for nothing! Customers sent messages and then disappear because they realize that The Knot is a Scam!