The KnotReviews 393

I tried to leave a review about a homophobic venue refusing to service a friend's wedding. The site refused to post the review because I wasn't the specific person impacted. They didn't question the authenticity of the claim just my right to post it. Using protocol to hide homophobia is just as bad as the original incident. The Knot only cares about protecting the venues that pay money for thier services. They care nothing about providing individuals with accurate information about the venue they are considering for thier wedding.

*Attention anyone who has a contract with Wedding Wire*

If you're looking to cancel your contract early with Wedding Wire, you will not be able to do so. But in speaking with customer service, I learned that if you dispute the monthly charge with your credit card company, Wedding Wire will cancel your contract. You will not be charged for the remaining months in your contract. This is NOT something they tell you upfront. I found this out when they renewed my contract for another year... automatically! Save yourself some money, and dispute the charge with your credit card company now!

I honestly can't figure out what's keeping people coming back to these sites (The Knot, Wedding Wire, etc.).

There is a reason why they lock you into a year's worth of payments for premium listings. If you were able to pay on a month-to-month basis, you'd cancel after the first month.

For those considering signing up, don't.

A sales person will call you, talk you into a listing, and have you paying for a year's worth of advertising at the click of a button. There will be no walking through of contract, terms of service or cancellation policy. Before you know it, they'll have you locked in (under the premise that they'll get you tons of leads) and there's absolutely nothing you can do about it.

I'm truly curious - has anyone successfully been able to cancel without actually canceling their credit card?

I am a wedding vendor, and I would highly advise against scheduling a call with The Knot/Wedding Wire. My interaction with them felt extremely shady, underhanded and sketchy. I was pressured into giving my credit card information to sign up with the understanding that a contract would be sent over after- which I assumed to mean a contract that I would sign in order to make it official. The woman I spoke with told me that if I didn't sign up right then, the discounts that were in place would not apply to me any longer and I would lose a spot on the website. After the phone call, I received an email with a contract, but no way to sign or officially commit. I called back and it was expressed to me that giving my credit card information over the phone was legally binding (which it isn't), and that I had two options- either pay the monthly fee (which they did agree to discount), or be blacklisted as a vendor (no explanation of what this entailed). I asked if there was any other alternative options and I was told no. I had my lawyer contact them and The Knot/Wedding Wire admitted that it was not a legally binding contract, and I was able to get out of the agreement if there was no further contact. So, I feel that they lied to me about the credit card information being legally binding, and failed to present me with the option to walk away without setting up an account even when I asked if that was possible- which seems to me to be a lie of omission, if not worse. I felt threatened by the mention of a vendor blacklist, as I had no idea what that meant. When your two options are either pay a monthly fee, or be blacklisted, it feels as if the only option for the safety of your business is to pay the monthly fee. Learning that I did in fact have the option to walk away, but they concealed this from me and made it sound otherwise, is disturbing to me. They still have my credit card information, which is unsettling for me. I felt that this company and the woman I spoke with used manipulation tactics and underhanded business practices, and I felt that they were very intent on concealing my options from me in order to ensure that I paid money for a service I didn't want to use, in the end. I would recommend vendors being very wary of this company. Do not fall into the trap of being pressured into something you are not ready to commit to, as it could lead somewhere similar to where I found myself.

I used The Knot for my wedding in July of 2020. It was super helpful in planning my big day. I especially appreciated the features it offers for keeping track of your guest list and addresses. It's so nice to have your own website and URL for your guests to go to and see all of your details! I loved having all my RSVPs in one place. It was also really helpful to have my registry on there, too. I had a lot of fun designing the website and displaying my engagement photos and bridal party! The only thing I didn't love about The Knot was that it was a little tricky figuring out how to work the website.

This website put up my business name on their site without me knowing about it and without my permission. They put me as a Bridal Salon in Vancouver, BC... I don't have a bridal salon and I am not located in Vancouver BC, about they only thing they got right is my business name. They allow fake reviews and when I contacted them about this and asked them to take my business off of here, they refused. They told me I have to prove it, why should I have to prove anything to a business like The Knot who disregards the damage they do to a small business and are totally unaccountable for their actions. The Knot has disgusting business practices.

I advertised with The Knot and Wedding Wire (they have merged and are now one company with two sites) for 3+ years and paid them over $6,000 in ads. My contract term with the knot was for 12 months. I recently received a call stating that I was past due on payment with them. That sparked a concern for me as I had paid the full 12 months for the contract term that ended in April 2020 and it is now July 2020 when I got this call. So I pulled up my bank statement and saw that even though our contract term was over in April they had so called "auto renewed my contract" without my approval or signing of a new contract. They auto deducted money from my bank account for May and June! When I emailed and called to get a refund for the two months of overcharge they said unfortunately there is nothing we can do since you did not call us and tell us you didn't want an auto renew ad listing! That is highway robbery and extreme shady slyness. Also in the last 12 months I have only booked ONE client from their leads. The amount of the wedding I am photographing does not even cover the 12 month cost of the advertising. Honestly the whole thing is a total rip off!

The Knot pro for business is a total scam. They will charge you $160 and do absolutely nothing to promote your business. When I called to cancel due to covid-19 (the business was closed for over a month) they told me I signed a contract and it can't be terminated until the next month. So yeah, they were promoting' a closed business in a lockdown... When I called a month later to make sure its cancelled, they said it is. Yet, they didn't stop charging me! I called 4 times in one day to get a refund and they kept saying the account manager is unavailable at this time & she will call me back. Guess what? She never did! They are leeching off of small businesses giving absolutely nothing in return. Money wasted. They are absolute thieves & scammers of a worst sort.