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The Knot

1.7

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The Knot Reviews Summary

The Knot has a rating of 1.7 stars from 393 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Knot most frequently mention customer service, credit card and wedding wire. The Knot ranks 79th among Wedding Planning sites.

service
122
value
119
shipping
58
returns
61
quality
106
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Pennsylvania
1 review
7 helpful votes
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Vendors should think twice about advertising on The Knot. It is very expensive (around 5 grand per year for good placement) and they do not appreciate your business. I have experienced many problems... over billing that took nearly a year to fix (I was refunded over $2000 in over billings). Eighteen months after this my ad was deleted from the site after winning one of The Best of The Knot Awards. I was off the site for 4 weeks while they fixed the problem... less than 3 months after this my front page placement was goofed and they have dropped me to the back pages of the site and no longer marked me as winning The Best of The Knot yet they continued to charge me for front page placement. Not worth your time or effort to advertise on this site unless you love very poor service.

Date of experience: April 4, 2012
District of Columbia
1 review
9 helpful votes
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As a vendor I would not reccomend advertising on this site. I advertised with them for several years and at one time it was worth the price of advertising. However now they are not getting my company any business. I tried to cancel my contract with them and they would not even allow me to cancel. Are you kidding me. That is the respect that I get for advertising with you all of these years. Stay Away don't waste your money.

Date of experience: March 27, 2012
California
5 reviews
8 helpful votes
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My son recently got engaged. His fiance was in town (from Brazil) for an extended stay through the holidays. She is set up on this site. He has so many helpful tidbits. This is so good due to the fact that it's been like forever since I've planned a wedding!

Date of experience: February 16, 2012
Texas
1 review
2 helpful votes
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I don't think I've ever had such trouble with a website. I chose this website to purchase items for my wedding in 2 seperate transactions. The first one was close to a year ago - the website lost my package and it took them four months to get me a refund. The most recent transaction was a few weeks before my wedding. Instead of shipping taking 3-5 business days plus another 6 in transit, as advertised, it took 11 business days just to be shipped and another 6 to be delivered. Because of this, my order arrived after my wedding and I'm not stuck with items I cannot use, including the father of the groom socks I bought for my Dad.
I gave this site 2 stars because when I finally DID get the products, they were nice. I still don't reccomend this site because if I had this happen TWICE, who knows what could happen to somebody else, and wedding-related purchases should not be so risky.

Date of experience: January 24, 2012
Oregon
4 reviews
6 helpful votes
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It has everything i want!
December 28, 2011

It has everything i want! Products, information, ideas... it is a such good site.

Date of experience: December 28, 2011
New York
16 reviews
46 helpful votes
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They actually rated my business as the best cakes of 2010 and 2011. So for this reason i give them a perfect score :)

Date of experience: October 16, 2011
California
1 review
2 helpful votes
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Best wedding site
January 7, 2011

Best wedding site. Helped me with everything to what kind of flowers, what cake. I just emailed the pictures to my wedding vendors. Also loved the community of girls. I am a knottie.

Date of experience: January 7, 2011
District of Columbia
1 review
2 helpful votes
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This site has allowed me to plan my wedding from many miles away. There are so many resources, ideas, etc and the community allows me to bounce ideas and get recommendations from other brides. This site has been a godsend!

Date of experience: November 11, 2010
Virginia
58 reviews
363 helpful votes
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I think this is one of the best wedding sites out there and their magazine is also a great resource. They list tons of places to get favors, they have ideas for bridesmates dresses and so much more. The community was great as well because when you are getting married it is good to be able to talk with other newly engaged people. So, if I ever get married... again... I will use this site. I saw a bunch of people commenting on this site so thought I would also throw in my 2 cents.

Date of experience: November 4, 2010
Illinois
1 review
1 helpful vote
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The Knot is a great resource for wedding planning. The site and magazine are filled with innovative and chic ideas for all budgets and styles. My favorite aspect of theknot.com is the community boards. By connecting with other brides in my area, I was able to find reputable vendors that fit my budget. I also loved the international boards. The advice and opinions I received were invaluable to the planning process.

Date of experience: November 4, 2010
Colorado
1 review
2 helpful votes
Follow A K.
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TK is a really great place to go to get answers about your wedding. I love being able to talk to other brides in my area or even internationally about wedding related topics, as well as non wedding related topics. I have learned so much about everything related weddings: etiquette, DIY ideas, music, and how much to tip vendors! It's a great resource to have.

Date of experience: November 3, 2010
Massachusetts
1 review
3 helpful votes
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Everything from the articles to the message boards are phenomenal! I've been on the boards for over a year and keep going back to the boards for advice and support throughout my wedding planning process. Where else will 50 or more women, listen and give great feedback to you?

Date of experience: November 3, 2010
Pennsylvania
1 review
3 helpful votes
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I love it
November 3, 2010

I love it. I meet lots of great girls on the boards and have knottie get togethers! I also learn so much and get wedding inspiration! It really makes the time fly also. I have about 4 months until the wedding and the time is flying now. I will be on the knot after the wedding as well, to help other brides out!

Date of experience: November 3, 2010
Texas
1 review
4 helpful votes
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Throughout my wedding planning process, I have gone back to The Knot time and time again for help with various aspects of the ceremony, reception, transportation, and everything in between.

I have utilized the accurate, honest vendor reviews from other brides on multiple occasions on the message boards, and gotten solid advice about how to handle various situations. I can usually rely on the honest, straightforward responses of the others. Even my fiance has said "ask the girls on The Knot about {insert situation here}."

I have also utilized the customizable checklist. That has been a good reference for making my things to do list for everything wedding related. The budget tracker is also quite helpful.

My only issues with The Knot are basically that updating profiles, etc. is quite difficult. It needs to be more user friendly, because not everyone is an expert at writing internet codes, which is required. If that were made more user friendly, I think it would add a lot to the site.

Date of experience: November 3, 2010
Kansas
1 review
4 helpful votes
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I love the Knot!
November 3, 2010

I love the Knot! I have used it for so many things. It has seriously been my savior while planning my wedding. I'm pretty active on the message boards, so my favorite part of TK is definitely being able to chat with other brides about wedding planning. I actually found my dress on their website when I was just browsing one day; saw it, loved it, tried it on that weekend and bought it. I bought my favors through them too! Sometimes the message boards go down, but it's not for long- that's my only complaint.

Date of experience: November 3, 2010
New Jersey
1 review
2 helpful votes
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I love love love The Knot! Between the checklist, the wedding guestlist help, the different articles and the knottie forums... I wouldn't have been able to plan a wedding half as cool as the one I am planning! This is a MUST for anyone planning their own wedding or helping someone plan. I HIGHLY recommend it!

Date of experience: November 3, 2010
North Carolina
1 review
5 helpful votes
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I had a really horrible experience with this site. I ordered some items for my wedding and paid for express shipping which was more than $20. Well I happen to have ordered one item that needed engraving so they held all of my other items back and my order didn't ship until days later. I didn't receive my items until after my wedding! And when I called them they were very rude and refused to credit me the shipping though it wasn't the express I paid for. So be very very weary of this site.

Date of experience: February 9, 2010
California
8 reviews
47 helpful votes
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This is a good source for everything wedding related. Lot's of advice forums, cool ideas and planning tips. I've experienced a lot of errors on the site lately which is frustrating. The dress area has a lot of dresses to find inspiration, but it lists only several dresses per designer. You can also have start a free wedding website or get a personal url for $30.

Date of experience: July 21, 2009

From the business

Everything you need to plan your wedding, literally! Wedding dresses, planning tools, wedding ideas, inspiration, photos, plus the best wedding vendors.


theknot.com
Founded in 1997
New York, NY, United States