The KnotReviews 393

The Knot Wedding Shop has worse than terrible customer service, as in NONEXISTENT. They are going back on their "delivery by Christmas" guarantee, leaving countless holiday customers in a lurch. I have trying emailing and calling about my order status with no response. I checked my order today to see that one item was cancelled, the rest of the order still "processing." Was I notified of this? NO. Will I order from this company again? H*** NO! I suggest all the other unfortunate customers of this company to report it to the Better Business Bureau. They have a helpful link at the bottom of their page!

I've had the same problem as everyone else. Has anyone gotten any compensation for this? I'm so disappointed and upset that I ordered almost ALL of my gifts from here and nobody will be receiving them INCLUDING the gifts I ordered for my grandmother who will sadly be having her last christmas this year. Unacceptable. If you knew you were going to give away these steals and that so many people would take advantage of them, why wouldn't you have better business ethics and plan more accordingly by matching the staff level with the high volume of orders coming in.

Ordered on 12/1. Item was guaranteed for christmas. Received an email that it won't be here for christmas. Cancelled my order. Worst customer service too. I will NEVER order from here again.

I wish I could give 0 stars.

I ordered several personalized items on 12/1, when their prices were fantastically low (~80% off!). When you have such an amazing deal, as the business, you should expect a huge quantity of orders rolling in. Clearly, they did not prepare; I've been tracking my order since 12/1 and it's only ever said "processing". I checked again today and one of my items stated "cancelled". I check my email again to see if they sent me an email to notify me that they have cancelled an item, and nothing, not even in the spam folder.

I called customer service and Tina says, "we have experienced a higher than normal volume that we didn't expect due to the low prices over the last few weeks". Really? You're telling me you didn't expect orders to come in droves when you mark it down 80%? She said "at this point, please don't expect your items by Christmas". All I could say was that this was horribly inconvenient. What else can you do? She also said "we are only human, we are doing the best we can". That's great, then don't promise things that you can't deliver on, it makes for very upset customers.

As much as I wanted to, I didn't cancel my order because I got such a great deal, but my family may just need to receive wrapped pictures of what we are waiting for in the mail, totally lame but what else can I do!? Honestly, I think the knot should shell out for overnight shipping once the orders are complete. It's your mistake Knot, try and at least do something that shows you care; but at this point, that is not the impression I'm getting. Really, it just feels like you sold as much as you possibly could with no regard of man power or inventory. We as customers would much rather see that something is sold out rather than ordering and then be told (or discover, not even notified) that it's not coming till after Christmas, or not at all.

I've never had such a terrible time with online ordering for Christmas, maybe I should just stick with amazon.

I am shocked at the customer service received by, The Knot Shop. I placed an order of several items on 12/1 with a "delivery before XMas guarantee". I had not received shipping information so I emailed last week, again told "Great news! You did place your order during our guarantee period for Christmas." I still have not received shipping information so I called customer service today and was told, "we are going back on our guarantee and can now not promise your order will be delivered before Xmas." I did not receive notification of this and was only given this information because I had reached out. I now have a cancelled order and it is too late to order personalized items anywhere else and receive those items on time. Horrible customer service.

I purchased items from this store for CHRISTMAS presents, the 2nd of December. I was told 5-7 days processing then your item will ship. Well 2 weeks later I call them to find my delivery date and I am told my items will not make it here until AFTER the 1st of the year! Are you kidding me? They told me there was no way to get them by Christmas due to the amount of orders they received. NOT my problem! I am so upset!

I attempted to create a website for my wedding and even set it up to have guests RSVP. It has been nothing but a headache! DO NOT use the site. Spend the money on RSVP cards or chose a more reliable site. Also, the customer service was not helpful when wording on the site needed to be changed. Save yourself some stress and use a different site.

Imagine walking into McDonalds to buy an apple pie. You swipe your credit card, get the receipt, and stuff it in your pocket. Three days later, McDonald bills you for an apple pie every month because on your receipt it said, "By entering into this purchase, you have agreed to being billed every month for an Apple pie. If you object to this agreement, please notify us within three days. If you do not notify us within three days, you will be billed an Apple Pie every month, for a year..."

Doesn't that sound like a scam?

Well, this is exactly what The Knot did to me, and many many other wedding vendors. We were promised an advertising contract that would be month to month. Then, in fine print on the first bill, they had lingo that allowed them to bill our credit card every month. This method of billing is called "negative option billing." Which means, if you don't say no, we can steal from you legally for a year.

More of my story can be found here:

http://www.dreamweddingshawaii.com/the-knot-scam-dont-buy-into-their-advertising-opportunities/

I am pissed... as with so many other victims of the Knot.

The problem is that we our complaints are scattered over the internet. And there is not viable way for us to communicate to each other. So... I've created a facebook group.

https://www.facebook.com/knotrippedmeoff

Please, if you've been ripped off: vendor or bride, or anyone. Please join my group. Lets communicate, share stories, and lets sue these bastards when we get enough voices.

Jack Olaughlin's VideoVignette

As being the Mother of the Bride I wanted everything to be perfect for my daughter's very special day. It was the most unbelievable day. The only way we were able to capture those very special moments we wanted to keep and see forever was from Jack. He was so genuine and kind, I didn't even think of him as our photographer but as a friend. He made sure that everything was just perfect for him to get the pictures exactly how he wanted them. When we first met with Jack he made my daughter feel so comfortable and relaxed that even before we walked away from our appointment our minds were made up that Jack was who we were using and took care of everything right there. Jack was our first photographer we met with and he certainly was the only one we met with. The only problem I had was that once the wedding was over I really was sad that we would be in contact with Jack as much anymore as we were before the actually wedding day. He really was so nice. I know for a fact my next big affair I give, Jack will be the one and only photographer I will use.

Was almost completed my wedding website through The Knot.com and then it stops saving my updates. I then receive no response from my email through their customer service. First off... I should say it has been very difficult to navigate and building your wedding website is not user friendly... often deleting things if you are trying to add something more to the same page. And now this. I have spent hours on it and now have to go back to the beginning. I just really liked the template...

Christine S., I completely agree. I haven't found theknot.com to be helpful in planning or managing my wedding. Weddings are frustrating and I just needed a place to vent and GET ADVICE. I turned to the knots forum and was received by nasty, rude women who had more put downs that a middle school bully! There were a few who did try to offer advice but the board bullies attacked them too. I know the Internet opens up a whole new world of "opinions" but jeez. Needless to say, as Christine S. Stated if you want REAL advice go elsewhere. The trolls on theknot will just trash talk your post trying to make you feel like an awful person because you're experience isn't theirs. I feel sorry for those women, you think they'd have something better to do like plan their own wedding rather than hound message board to make snotty comments!

The community boards are filled with self-righteous, condescending and down right mean women. The "snarky brides" as they call themselves, feed off of tearing other women down who don't abide by their "etiquette rules". Worst is that they brag about it to each other and laugh at how they can make "newbies" never return to the boards. My suggestion if you have a question you'd like a real and true answer to... go elsewhere. These boards are are only full of snotty, arrogant and likely miserable women.

The Knot supports cyber-bullying and is even proud of it, naming one of their community boards "Snarky Brides" formerly "B*tchy Brides" which only serves as encouragement to those who engage in it. After putting up a profile in which I stupidly listed our venue, a member of the Knot community used the information to try and contact our venue and cancel the wedding, unaware that I worked there and received the call personally. Repeated phone calls to the Knot did nothing and the group of women there picked on numerous brides, myself included, all while the moderators and company did nothing. While I understand that they cannot moderate everything, the fact that they cater to it, naming the board "Snarky Brides" indicates that they are in fact proud of this and encourage it. The free tools and advice are not worth it. While you're at it, boycott their sister sites, The Nest and The Bump--also with similar issues.

OMG I'm going through my guest list and everything has been fine until now! I have a website which I do love, but this guest list is really p*$$&^g me off. I'm trying to update it, and add who has accepted or declined RSVP's and the pop-up they use to edit the info keeps reverting to an ad pop-up and there's no way to bring it back to the previous page without exiting out of their pop-up page and reopening it, which in some cases the same stupid ad comes up! SO FURIOUS AND ANNOYED!