The KnotReviews 393

The interface is AWFUL. They updated their site a few months back, after I had set everything up. If every piece of wedding information I have was not already in this site, I would have switched then, but I didn't. And I am still wishing I had. Their links do not take you where they state they will, they most often lead you to a generic page. You also do not have the option to change your email once you make your account (this is the ONLY webpage that I have EVER seen that on). Most of the time to get to any of my information, I have to click through three or four different links. Save yourself the trouble, download an app to your cell phone. NOT The Knot.

The worst part? When I send an email for any question that I have, it takes over a month to hear back, and by then the question is moot. Don't bother, go elsewhere for your wedding services. After months of planning, I am MOST excited to be done with this webpage.

Horrible website builder. No options. It used to be good then they changed it, and didn't tell anyone, and screwed a lot of people.

Don't create your website here, not a trustworthy site, doesn't care about users, doesn't respond to request for help. Doesn't answer questions submitted through website, just says "contact us via email" and never responds. STAY AWAY WITH EVERY OUNCE OF YOUR BEING.

I am a vendor and my business offers a unique bachelorette party experience for bridal parties. I approached one of the sales team about advertising on their site. They followed up quickly and urged me to sign up however the catch is that they lock you into a full year contract. I thought that given their visibility I would give it a try.

After signing up as a vendor I was given a internet sales rep to help me set up my on line store front - as they call it. Right at the gate I was told that my "rep" was on maternity leave. I had to contact them several times for them to reach out to me.

I finally (after weeks of waiting) was able to put together a decent site. However never once in 6 months edit any me follow up with me. I was pretty shocked because they certainly hounded me when they pursued my business.

I found that I was not getting any results - and called my sales rep "Gayle" who responded back to me erratically. I was very frustrated as I corned into purchasing a year long iron clad contract to advertise but I had no support whatsoever.

After a horrible six months of absolutely no support from anyone at "The Knot" I was currently promised that they would happily refund the last payment and cancel my contract. I have this in writing. As of this time they say they still need to get authorization.

This has to be absolutely the WORST EXPERIENCE AS A VENDOR THAT I HAVE EVER SEEN.

IF YOU ARE A VENDOR, RUN AWAY! AND FAST!

I cannot believe how terrible the free wedding website is. Every single time we try and update information it doesn't save it, the site collapses or weird things don't work - today, the delete key won't work. It takes them weeks to answer emails. Their employees don't seem to speak English - which means there are a lot of misunderstandings, that play themselves out over months. And they will make parts of your information publicly available.

It is also ugly in a weird way. On some pages, for example, when you insert a link to a website, a separate link box will appear that your guests can click on. But then, randomly, on some pages when you insert a web address to link to, it will just include the whole clunky awful looking address in the text. And that's if you can get the information to save at all.

But this is not the worst of it. They misinterpreted an email of mine and deleted our entire account and the website.

I have since set up an account with a different service and can say with certainty that one does not need to tolerate just how bad the Knot's service is. Other sites give the choice, in plain English, up front, whether you want your registry and website findable through search engines. Even when set to 'private' the Knot will list your registry and wedding details publicly. Other sites actually work. And other sites have numbers you can call them on and people who actually answer emails.

I regret having had our invites printed with the Knot wedding website address on it. I cannot recommend strongly enough not using this service! Unless you want your free wedding website to be the single most stressful part of getting married DO NOT sign up for a website with the Knot. There are plenty of other, better, free services.

It was nice to be a member of TheKnot for the wedding planning tools and all the free offers and deals (we got our wedding guest book from Shutterfly for free through TheKnot). The planning checklist helped me initially as I got started with the planning process, but then I never used it again after I made my own checklist.

My complaint is that the wedding website builder was very frustrating to use. It was SUPER slow most of the time, and about half the times I logged on wouldn't even load the page I was trying to view or edit (This was not an issue with my internet connection. Every other webpage I would use during the same browsing session would function just fine). It was convenient for many of our guests to RSVP online and for me to get email alerts when they did, but for several guests the online RSVP didn't actually work. I was so glad that I created a Google spreadsheet where I recorded all the RSVP information from email and snail mail, because I frequently could not get into TheKnot's guest list manager to view RSVPs.

If you're considering using TheKnot for your wedding planning, go ahead and create an account for the details and planning help, but build a GoogleSite or other simple web page for your wedding website. It will save you a lot of time and frustration.

They will take your money and put it into their big fat bank account because they are selling you an advertising service that DOESNT WORK! THEIR TRAFFIC SUCKS, I PAID $380 A MONTH TO BE ADVERTISED ON FRONT PAGE, AND IF I GOT A FEW CALLS IN ONE YEAR I WAS LUCKY! NOT ONE WEDDING BOOKED, AND OH I FORGOT TO SAY OUR IMAGERY & PHOTOGRAPHY IS WELL KNOWN IN SOUTH FLORIDA AND OUR PHOTOS ROCK IN ANOTHER VENDOR'S SITE AND WE GET RESULTS THERE. THE KNOT IS LYING ABOUT THEIR SERVICES AND IS NOT SPENDING ONE DIME ON THEIR TRAFFIC. SHAME ON YOU!

We've printed and sealed our invitations with the website information included and now can't get access to the site to update the information. We've been holding off sending the invitations waiting for a response the Knot and are hearing nothing back. There's no number to call to speak with a live person. We're at the point where we have to just send out the invitations and apologize to our guests on Facebook for the Knot's crappy website and complete lack of customer service. I literally hate this company for adding stress to an already stressful experience. Do yourself a favor and DO NOT USE THEM!

I was looking to receive additional exposure for my wedding photography business. Despite the hefty price tag each month, I was sold on having a "team" of people there to help me and properly advise me on how to best setup my page so I could engage the potential traffic as best possible. Unfortunately, you're given a hard-sell when they don't have your money; when they do, they give you a half-hearted effort.

I was told there would be two different sections of people reviewing my page before it went up to ensure it was optimized for presentation. There was a drop in communication. There was a need for me to follow up to get a response from this team. There was supposed to be a weekly or bi-weekly check in to see how I was doing and advise me on things I should change. Instead, you have somebody who calls you to say "Just checking how everything is going, oh and maybe you should change this one picture."

Half the problem is you're being sold on packages that dozens of others also purchase. A "Featured Vendor" spot is not really that great when you look how many others are also Featured Vendors. I absolutely believe in my work going above others in quality, but not only am I missing potential customers because of the sheer volume of Featured Vendors, I'm being undercut by average Joes who purchased a cheap SLR and charge a fraction of what the real professionals charge.

I received no real advisory. The team promise is an illusion. They're not just advising you- they're advising your competition to, so you can all fight for the same traffic. To pay $170 each month is beyond ludicrous. You get no lift over others, you share the First Page with people who pay less than you, and you share it with dozens of others in your market who were also suckered.

If you do try to cancel your contract at 6 months, beware- it will only cancel your Featured spot, but not your store front. Yes, you need to purchase a store front so you have something to feature. Ridiculous. Stay away, find somewhere else to put your money.

I am a small local entertainer. I went to theknot.com to advertise my company to try to bring in more wedding clients. They told me that their advertisers receive on average, 10-20 contacts from brides per month which would be awesome for me!
I signed the contract and went to work! I built my page, hours of time, but it ends up, any person who would be interested in seeing my page would have to click through at least 12 different links before they found me! I couldn't even find myself on the website without calling them for help!
In the end I hit financial crisis about 4 months into the year contract. I called them and told them that I was having severe difficulties and asked for a solution to get out of the contract early. I offered a settlement so they would receive at least some of the contracted amount.
Their response was cold and heartless. They were completely inflexible. Finally I told them to go F themselves. Even after that they continued running my add whether I wanted them to or not! And they continued billing me whether I paid them or not! For another 8 months this went on! Now they are sending me to collections for the entire amount of the contract.
Do you know how much business their advertising brought to me after an entire year? 1 phone call! And that was just a casual looker.
This company is complete bull! DO NOT ADVERTISE WITH THEM!

None of the "features" on this site work properly or at all. They must have on hell of a marketing/PR department bc there is no way word of mouth made this site popular. Basic functions like filters for search functions do not work (at all). More complicated functions, like building your free wedding website, are a cluster$#*! of errors and poor programing.
How is this site a thing!?!?!?
Please save yourself the time and frustrations and just find a different *working* website.

Cheers

I wish I read the reviews before creating my site and sharing it with our guests. Nothing has worked properly! You can not make individual RSVP lists for other events taking place during the wedding week. Everyone can RSVP to any "other event" you create. Our guests aren't able to view our registry through the site (weeks after attaching the links). I have called and emailed the knot with no proper response. Guests have started RSVPing to our wedding and the site isn't working! PICK A DIFFERENT WEBSITE FOR YOUR WEDDING!

I've used theknot.com for my wedding site, for some checklists and a few other things - starting as far back as 12 months before the wedding. I'm really glad I didn't do more using it, because they decided to do a no-notice 100% site overhaul of ALL features. The new site is buggy, has features that are less rich, and while snazzy just doesn't do what you need.

For example - their upgraded checklist suggests I don't need to worry about caterer (I'm 60 days out... caterer's been booked for 4 months) because "you checked a lot of boxes today, you worked hard, take a break".

Our site was down the day after we sent out invites because they didn't think about websites that use a redirect (www.myNameHerName.com ==> knot.com/*******/). Awesome. Now nobody thinks our site is up.

I'd be super pissed if I'd been using it for budgeting or more items than just our site and a rough use of the checklist.

I too, like some others I am seeing in these reviews, decided to put together a wedding website for my out of town guests. At first I thought it was simple enough. I had accidentally signed up two of my email addresses so I got confused when one website was only half done. I emailed them asking them to help and they took forever to respond. I decided to email them, asking them to delete one of my accounts so there would just be one on there. That was 4 days ago and haven't heard a single thing from them. And the amount of spam I have received after signing up for this site is ridiculous. So far theknot.com has not been worth the headache they have given me. Like I said before, really wish I had read some of these review before signing up. Don't do it - you can find other much better sites out there.

Don't believe all the reviews you see on the knot for their vendors. Many of the reviews are fraudulent. They pay their own people to write reviews for vendors they've never even met. I know a DJ that got three reviews, and none of them were from any brides he ever booked.

We have a lot of out of town guests attending our wedding. So, I thought creating a wedding website would be a great way to keep guests informed, I was VERY wrong! When I first created "my website" I was given a unique URL name which I then had printed on my save the dates. This way guests to could check the site for the most updated information as we finished our planing. Fast forward a few months, they switched to new site builder and I am no longer able to access my website to edit it. I emailed The Knot asking if there was any way they could help. Their response:

1. You will have to start your wedding website from scratch.
2. If you have a free URL (theknot.com/wedding/) then you will receive a brand new URL.
Unfortunately the original URL you had will not be transferable to the new website layout.

So, I provided my guests with a URL that now has incorrect information on it and I am unable to update the information. The absolute least they could have done was warn us about the changes that were going to take place. Our wedding is 5 months away, the last thing I was to do is deal with figuring out how to delete an old website and create a new one. Please, if you are deciding between different websites to use to create your wedding site, DO NOT USE THE KNOT!

My son and his new bride Heather had their wedding at the Waterview in Monroe CT last night. Our guest are saying things like "Rock star night" Epic, over the top, amazing.
These words were echoed to me and my wife Joanne all night by the 300 guests we had.
This all started with the General Mgr. Joanna Sheriff who made us feel special, important and most of all at ease that the night would be special for our kids. Sue Beaumont was the next contact person who was simply unbelievable. Every detail, every request was meet with a smile and perfection. The wait staff, bartenders and culinary department shined bright and attended to our guests like they were family. From the cocktail hour in the beautiful Garden room to the 30 foot Venetian table totally exceeding all expectation.
The grandeur of the Waterview was on full display last night as this magnificent building rose to the occasion and handled our 300 guest with plenty of room to spread out. We would like to again thank the Waterview staff and ownership for making the New Mr. And Mrs. Martino's wedding a memory that will last a life time.