I paid to advertise here for 5-7 years.
We always had good clients however the majority wete mainly interested in obtaining the rock-bottom cheapest service provider in our category of Ceremony Music.
Although our former brides and grooms left good reviews and due to their reviews we received "theknotbestofweddings" rating for several years unfortunately we encountered a lying rediculous review which theknot.coms review inquiry team refused to properly assist us with.
There was a bridefrom 6/29/19 who initially gave her event ( wedding) address as "Stone Ridge NY"
She went ahead after receiving only a quote from us via E mail and no official contract just yet, and paid a 50% deposit for our Solo Violinist. After she did that she wrote to us nervously requesting our official contract in order to be 100% locked into our Violinist's performance at her up-coming event.
Deposits can be and have been refunded in full if or when a client will not sign our Agreement/Contract or if paid with a Contract not signed.
A deposit paid does not mean we have contracted with her or anyone. Only after our client signs our Agreement and our officer signs it as well is pur client then 100% locked into our performance.
In between receiving an Initial address of Stone Ridge NY a deposit paid early before even receiving our contract and our then garnishing all of the details necessary for us to send the client our official, Agreement/Contract, we received an Email from the client with complete information for her Agreement which contained a completely different address for her event!
It was a city location of Kingston NY which would entail a 20 + further miles drive to drive to. The location of this event was now completely different from the 1st location given to us.
Of course changing a drive from Manhattan to, drive northbound on the NY State Thruway as initially thought... a drive to to Stone Ridge... and to exit the NYState Thruway at Exit 18 as originally planned and to drive west and a tad north to this originally given town of Stone Ridge of about 80 miles now became a drive all the way to Exit 19 at Kingston of the NYState Thruway and wending around further from, there on a few back country roads.
This now became a trip of 101 miles one way! We requested after learning of the extra mileage, a slightly higher travel fee of 60.00 not 50.00 to accomodate this overage of the extra toll it will now be + gas + mileage.
The reviewer lied in her review she wrote, on theknot.com, outright writing "While I initially provided an address of the event she wrote me that it would be a bit more because it was only 10 miles further and requested a higher fee". Firstly we politely asked the client to clarify the event mileage discrepancy from Stone Ridge which she initially gave us to Kingston as ultimately given. We were nice and said if it was only 10 miles distinction we would not add on the mere +$10.00 however it was 24 miles further not 10.
This is allowed: dishonest statements written by reviewers at theknot.com
The reviewers/brides utilizing the website are more highly respected ( even when abjectly, lying) than a paid advertisor.
This is grossly wrong. I proved through "time stamped" e mails this address discrepancy given and the review team REFUSED to even request that this client edit her false review at theknot. Com of our company.
DONT PAY THEM.
Their clients are CHEAP and theknot. Com does NOT SUFFICIENTLY REPRESENT PAYING ADVERTISORS

WORST WEDDING WEBSITE EVER!

Just read thereviews, no customer support not vendor friendly.! WEDDING WIRE top natch.!

Don't use this wedding, officiant. Came to our home drunk to do our vows. DO NOT USE JIM ALBANI

I dont want to be in the family bizz fr oky dadd i dnt lke ths `

Great customer service