The KnotReviews 393

Yikes! So many bad reviews on here about vendors not showing and being cheated out of money, glad I'm not using them for my registry or vendors.
The Knot is free to use as your wedding website, but as they always say 'you get what you pay for'. I have had several issues with the website, it has become completely unresponsive and wont allow anyone to click any buttons, let alone RSVP. Speaking of, it somehow uninvited almost a hundred people from the ceremony without warning one day and we had to go in and manually fix it all. Use Wedsites or another company, I wish I had.

My husband and I had a horrific experience with Eivan's Photography and are still trying after 8 months to get our photos that we paid for. He wrote a review of their company on The Knot twice and both times the Knot REFUSED TO POST IT stating that Eivan's said it wasn't factual. Which was a complete lie on Eivan's part. We have received a non-downloadable link to our wedding trailer and video which they took down and we cannot access anymore and watermarked photos which they also removed and archived so we do not have access to them until we pay a $760 unarchiving fee. So my husband has sent documentation of our dealings with Eivan's and we are now waiting to see if The Knot will allow honest feedback on their site. Either The Knot is getting paid by Eivan's to block their bad reviews or something else shady is going on here. It makes me realize that I should not trust the other reviews on The Knot anymore. Is anything trustworthy these days?

I had pretty low expectations (just with online helpdesks in general), but TheKnot has EXCELLENT customer service. Everytime I had a question, someone responded via email within 20 minutes with a detailed explanation on how to do whatever I was asking.

If you live in Canada, and can't do a cash registry, then they let you make a hyperlink to an alternative site! They're super helpful and everything I asked, they had a solution for. I don't usually write reviews, but I was very pleasantly surprised with The Knot.

I had a very poor experience with one of our wedding vendors, Essen Entertainment, and was going to leave a review due to the owner of the company's dishonesty and unprofessionalism, but before I could leave a review the vendor in question emailed me and said he reached out to his personal contacts at the Knot and WeddingWire to make sure my review is deleted; it is an accurate review, and I have emails between us showing the authenticity of the review and his unscrupulous behavior. I forwarded the email from the owner of the company to both the Knot and WeddingWire and WeddingWire actually responded to me and is going to post my review. The Knot is not only deleting my review when I post it, but their review team will also not respond to my inquiries as to why they are deleting my review. Deleting reviews at the behest of a vendor is really damaging to their credibility. Do not trust the Knot or Weddingwire, as they are both part of the same parent company and both of them delete reviews. Be very wary of vendors with no bad reviews since they delete them.

You cannot - I replete CANNOT trust the review on The Knot website. I recently reviewed my wedding photographer on their site. Shortly thereafter my review was disputed by the photographer and the review was taken down. It took about three weeks to get it back up after an extremely vigorous verification process. While I appreciate that they want review to be authentic, what I've learned from this experience is that you cannot trust the ratio of good to negative review on their site considering how easy it was for my "negative" review to be taken down and how difficult it was to get it put back up. I imagine whenever a vendor doesn't like a review (say, anything under 4 stars) they likely dispute it and cross their fingers that the reviewer is too lazy to go though the never ending process to ensure the reviews authenticity.

Hello I am a 2022 bride. The knot was working amazing for my wedding planning until it wasn't. I found out the hard way that they apparently LIMIT HOW MANY VENDERS YOU CAN CONTACT. No where online or anything can I find anywhere that would've warned me of this. Now I'm at the 6 month mark before my wedding and I only was able to book the florist through the Knot. I still am scrambling for catering, dj, hair, makeup, and desserts and I'm left unable to message anyone new! How ridiculous! If I had been aware of this I would've been smarter about who I messaged. And half the people I messaged didn't even get back to me to begin with so that's just a wasted message. I'm honestly pissed.

I ordered shotglass. The some of the product came in broken. Most of all the quality was cheap. The script you could not read.
Tried to get the Knot to do something, They would not honor their product. They did not care. Do yourself a favor and do not use the knot for anything

This company is so crooked I have no idea how they get away with what they do to couples and vendors. They lie steal and misrepresent everything they offer. STAY AWAY!

My son used this for his wedding day. They said they took care of all accommodations, venue, food and so on. I used them to create the hotel reservation. My mistake. I should have gone directly to the hotel. They made the reservation under the wrong name. I tried to resolve it through them and they said they "didn't understand why the hotel wasn't seeing the reservation". Super helpful to have someone you're calling to solve a problem say "yeah, that looks like a problem alright, let me stick my head back up my rear end and see if I can find a solution". I'm now at the afternoon of the wedding and need a place to stay that night. I asked them to cancel my $600 a night reservation and they said they would and refund the money. I make other arrangements. Later that night, they send me an email saying they resolved the reservation problem. I respond and tell them I made other arrangements. There response... I'm sorry there are no refunds.

Big thank you to Linda and her crew. They were amazing and did last minute changes. DJ was so cool. Food was amazing. They really gave us the wow factor. Thanks so much for all your hard work. Best Halloween wedding ever.

Really bad customer service, I ordered guest signing book for my niece's wedding. I got it with 2 different names the sample name on the front and my niece's name on the side! I requested them to reprint it but they just offered do it for 40% off. Why would I pay anything? I paid full price the first time.And I never got any proof to approve. Once I changed the name it should have done on both the sides. Who wants a book with 2 different names.

Don't know where to start! All I can say is Monique made my Daughter and Son In Law's Wedding a Day to Remember. My Daughter and Son In Law live out of town, and it made it a little difficult for my Daughter to plan her wedding with her busy schedule. With Monique's help and attention to detail we got it done. She was by my side the entire time. I have been receiving outstanding compliments on such a wonderful wedding. I had a vision on how I wanted my daughter's wedding and Monique went way Over and Beyond my vision. She is such an outstanding Wedding Coordinator. She made my day (mother of the bride) stress free. Thank you Monique

We used their hotel booking service. They charged us more than twice the negotiates rate. We tried emailing, calling and received
No communication other than a
Cancellation of our reservation without returning any of the amount I paid!
Do not give them any of your hard earned $

We purchased our save the dates from the knot. We had a good experience from krista at first, but there have been some issues since. We put our website on our save the dates but the knot added a character that you're not even allowed to use. If it was something not allowed, they shouldn't have caught that. Even the IT department we talked to said that. We have been calling constantly and Jaico was horrible. She basically said everything was our fault, and they wouldn't do anything about it. When we are contacting them, we are asking how they are allowing us to even print something with characters not allowed. My fiancé has been calling their office constantly and they are not calling back. So we have lost all faith with the knot. We will not sure them at all, and 3 pairs of our friends just got engaged, and we're letting them know not to use the knot. And we will continue to let everyone know. You can't become a huge business and forget about customers who got you here. Highly disappointed and social media can go far with negative reviews…

I cannot recommend this company for any bride. Their system for working with a rep is unworkable. (I can only respond to a thread that now has more than 20 entries) I have waited days for a return call from the designer. No reply to my emails. No return phone call. Our deadline for mailing invitations is fast approaching but the changes I requested were not included in the draft presented me although I had prepared exactly what we wanted! I have called 3 times over a 6 hour period but no one has returned any call!

I made an account on theknot.com specifically to find venues in my area and to help me choose where to get married. Zero wedding venues in my town are listed on this website at all. Even when I searched with my zip code and city name on theknot website, only venues from 30+ miles away showed up. I did better research on my own! It was not difficult to find these wedding venues on my own through google search. I would think theknot staff could easily add them to their website - and if not, my guess is that it's probably because they want to charge the wedding venues an arm and a leg to advertise on their site - and to me that's bad business anyway. So this site was absolutely useless to me and I give it a 2 stars.

FYI I will no longer ever support The Knot as a company.

This company claims that they will help you get weddings as a vendor, which happened initially when I signed up, but there was zero customer service when I called to speak with someone about how to help my presence on the site. After months of nothing, I tried calling to cancel my membership as I wasn't getting anything out of it. No one called me back. In the meantime, my card on file expired and finally someone called me to collect MONEY. After a few calls, we finally worked something out and The Knot told me they would call me back with updated options for my business so I could continue paying with the security of mind that it wasn't just going out the door.

3 months later - with no call or email from The Knot, they sent my outstanding payment (which I was willing to pay) to a debt collector.

Literally have had the WORST experience with this company and that would've been solved with a phone call back, any check-in from the person who sold me on The Knot (who said he would check-in with me often through my membership), and actual customer service.

If you're looking to throw money at something with little to no reward, The Knot is the place to go. All they care about is collecting money and not actually serving its vendors who pay to be on their site.

I was a guest at a wedding. I reserved my hotel room through The Knot's website. The address for the hotel was correct on the bride/groom's page, but the Knot linked the reservation to a different hotel in the same city. I was charged for 1 night stay and 25%cancellation fee, ON TOP of having to pay to stay at the correct hotel. When calling The Knot, most of the people don't speak English well. AVOID them!

Honestly, I am not someone to leave reviews but my experience ordering my invitations through The Knot was beyond awful. Not only did I receive the order late but it was incomplete - no actual invitations or addressed envelopes! (Only the RSVP and details cards were in the shipment). What a joke! I called and emailed multiple times before getting a reply which then they stated they would rush reprint and overnight. The following day still not update or follow up email to let me know the status of my order. I had to call 3 times before getting someone on the phone to help me. I finally got a call back that the reprint would take 2 days and that I would not get my order until the following week. My invites are now going out over 2 weeks late and my wedding is now less than 50 days away. I didn't think planning a wedding in a pandemic could get worse yet here we are. What a joke of a company that prides itself on being "the nation's leading wedding marketplace."

I honestly wish I would have just gone with Minted. We used them for our Save the Dates. The first print came out very dark so I emailed them. The following day got a response that a designer was going to personally fix them, have them reprinted and overnighted which I received 2 days later. On top of it, they offered a 25% discount on what I already paid for. Their customer service was amazing and I regret not using them for our invites.

Do yourself a favor and learn from my experience - DO NOT ORDER YOUR INVITES FROM THE KNOT!