The KnotReviews 393

I booked a Hotel through The Knot and it gave me the incorrect pricing, then would not cancel/refund the charges.

Take your money and never hear from them again. There attitude changes once they know that you gave into the rubbish they try to sell you. Paid them whatever they wanted. After 2 weeks still didn't have anything. I am a reasonable vendor and know that not everyone will always want to book us... BUT I also know that we are good and no way not 1 even called us.

Attempted to book a hotel through The Knot. Looked like a very professional looking website. That's where the professionalism ends. The site automatically plugs in the dates around the wedding venue. I did not need those dates, so I adjusted them for 1 night. Somewhere along the booking process, the dates were changed back. I had already clicked the book button before I caught the error. I called their support to help me with the issue. The first person I spoke to said they would escalate the issue to resolve it. The next thing I know I receive a cancellation notice. I had asked the first person I spoke to if would be easier to just cancel and re-book, he said there would be cancellation charges if I did that. So I was already pretty unhappy to hear that. Every other booking site gives you 24hrs to cancel no questions asked. Once I received the cancellation, I knew I was going to have a long drawn out problem. The second person I spoke to was no help at all, would not connect me with a manager, offered me a voucher but could not tell me how much it would be for, just wasted my time. Before ending the call I informed them I needed to hear back from their management in 24hrs or I would be calling my credit card company and issuing a charge back. Nothing. Keep in mind, I did not asked for my booking to be cancelled, I just needed the date changed, they cancelled it. What an awful start to what should be a great trip for a very happy occasion.

I sogned up for the knot in total ignorance as a small business florist hoping to get clients from the knot. What a huge waste of money! Some florists pay ten times what I pay for top listings yet my minimum priced ad page was often on top! Yet all I got was spam email from online marketers pretending to be brides to get your email. The staff is rude and their social media is a disaster! All of the posts are generic recycled posts from other boring wedding pages or these imbalanced negative home made cartoons from someone that is obviously not well. I have never seen one original or positive post to bring anyone in the own community of subscribed paying vendors together, 3 more months and I can cancel finally! Cannot wait!

My experience with ordering invitations with The Knot has been horrible. They lack in communication and the Ability to help customers. Their lack of follow up on important life events is unacceptable. Still have not heard from them about my invitations and event is nearing although I do get a ton of advertisement mail from them now I have yet to be contacted via email or phone.

Do not get sucked into their year long advertising program. They only send robot/catfish leads that create NO revenue for you. I have found all of my clients on Facebook.

This website calls itself "The Knot Worldwide"We recently tried to contribute to a honeymoon fund here only to find they will only accept credit cards from a US bank with a USA billing address. How is that a world wide service? Families are often spread across the globe.
Caused such a hassle trying to get funds to the happy couple before their special day.

I contacted Donna a week before our event and she graciously accommodated our needs. Her attention to detail was amazing and the calligraphy came out perfect!
I would highly recommend her service!

I ordered 70 decks and playing cards for a family reunion. It's hard to tell how good a playing card is going to be but it said plastic coated so I kept my fingers crossed. Put on receiving the cards I find that they are not only on the small side but the card stock is very VERY flimsy. My reunion happens on the beach and I doubt these will make it through the week. Very very disappointed in the quality although the graphics turned out fine if you want real playing cards, get them somewhere else.

Do not become a vendor for the knot and invest your money in them!

I have never wrote a review before but I feel like I need to write one to help other makeup artists and hairstylists like myself from getting scammed in hopes of growing their clientele.

I was given an interview with Desirae, which the whole time seemed too good to be true. The day of our appointment came where she would be sharing her screen to go over The Knot. I was expecting a presentation on the company's goal and more information on how many clients they take per year, what it would look like to become part of their time but INSTEAD as soon as the meeting started without showing any numbers or credibility, Desirae asks me how much I can spend on advertising. She wanted me to spend $500 PER MONTH on advertising.

It doesn't matter if I make that much per month or not on clients. $500 on just advertising when nothing can guarantee me that I will get clients and without even giving me background information on the company is absurd.

Even though I was not part of their team and can't say that I didn't get clients I want other vendors to pay attention to these details that can easily make you fall into spending $500 per month without getting any leads at all.

They use clickbait button on the room booking page for the bridal party. You think that the bridal party is the one that put it there when you book the room. We called 5 minutes after booking this is for two nights 2 months in advance there's absolutely no refund. It's third party booking with never any intention to return any of your money and they'll tell you that Hilton won't give them the money back. That Hilton's declining the refund and that's why they declined the refund. No matter what you say or how many times you call they have your money. Which is the whole point and their business model. We had to call the bride and they weren't even aware that this was on the website. They didn't know that parties could be sucked into booking and not being able to get their money back as well as the rooms not going toward the bridal party block and not even discounted. And it seems that there are a lot of these complaints so I don't know how a company can continue to operate and steal from people. Do not use the this company!

I'm a catering vendor in the knot. The software doesn't work well at all. I pay 630 a month for broken software. Support is virtually useless seems like they can't troubleshoot anything without you doing it for them. Templates don't save and when they do the information is random and not what you saved initially.

If you pay for a spotlight it doesn't keep in the top 1-5 like I was told when I first signed up. Basically they lie to you to get your business and lock you into a 1 year contract.

You are better off not paying for the top spots you will get just as many inquiries without it. Slow over half the inquiries you get seem to be bots. I have 100 inquiry's with 20 responses.

Great resource for their planning checklist and website builder, HOWEVER, I would NEVER recommend using knot to order your Save the Dates, Invitations, etc. Right before you press "Submit my order", there is a "have a designer contact me" box and if you do not check this box, they claim to not touch your design and print it as is. This stupid little checkbox is fake news - they moved my text without approval. Fast forward - I got contacted by a designer, we went back and fourth, they claimed that I was the confused one (rude) and that what they have is "practically identical" to what I was asking for (rude and also untrue). Is it too much to ask to just print what I stinkin ordered? If you care what your paper orders look like, go somewhere else.

The knots website is great. Easy to use, many options, great tools, and tons of information. But their calendar events are wrong and their customer service is horrendous.

Currently when a calendar event is downloaded for an event on the Knot it gets set in CST not in your local time zone. We are a week out from our wedding and I just noticed this so all of our guests have a digital (luckily we sent emails outside of the knot and physical invitations) calendar event for our wedding that is an hour after it starts! When I addressed this with their customer service I was told our computers are wrong (myself, 2 of my groomsmen, and the mother of the bride all tested this and the time is wrong). When I tried to reason with the customer service team they told me I was being rude, that they were right and I was wrong and that I need to learn how to "Set my time on my computer". As they are saying that I am looking at my clock on my PC set to EST which is my local time zone. They finally escalated my request but told me it wouldn't be looked at until after my wedding because I "wouldn't accept that I was setting up my computer wrong" (apparently the other 3 people were too), so absolutely useless.

Bottom line. If you want a good place to build a website and have a landing page for your guest, the Knot is #1. But if you are outside of CST DO NOT utilize their calendar events, send emails, texts, and physical copies of your event times so your guests know. Also if you call their customer service be prepared to be told you are wrong even if you did nothing wrong.

Also a side note, if you use the honeymoon fund registry. They charge a 2.5% fee for every deposit that is incurred to your guest. Its not obvious but its there...

This website promise lead and profit for our investment. It is a lie they send fake lead and alots of spam of people trying to scam. It is definitely not worth the investment. Most leads font reply

When one leaves a necessary review of opinion of services rendered based off experiences, it should be honored.

I was a vendor with weddingwire for 8 years. Weddingwire had excellent customer service,easy platform to communicate and send pdfs. I ttued the knot for 1 year and didnt like the customer service (no one picks up the phone or responds to emails)A few years ago weddingwire was absorbed by the knot and the quality of service has been horrible. No one responds to emails or answers the phone or calls back as promised. It a nightmare responding to potential clients. You can no longer attach pdfs. They claim its a "glitch" a glitch that has lasted since they joined forces. It is no longer an easy, helpful resource it once was. I can't even get anyone on the phone or email to cancel advertising. My credit card is in disputes with them but has not received a response. Don't get yourself entangled with this company uts frustrating, time consuming and costly.

There is no way of personalising names on invites. This has to be done individually and every guest message I tried to send prompted me to prove I'm not a robot multiple times. So because we wanted the extra touch of a name on the invite message, the process of inviting guests took over 4 hours. Our guests could not even RSVP as they could not find their names or the website was assuming they were other people. There is no way to organise your guest list into those who have RSVPd and those who haven't.

The website looks sleek and is easy to use. The premade templates are beautiful, but functionally, for an "all in one" solution, it is not there.

In a 1 year period, I spoke to 17... YES 17!... different employees assigned to my account. They clearly can't keep employees and have a huge turnover rate. Each new person has NO IDEA what the last person did. I have owned businesses for a decade now, and this was BY FAR the most unorganized and untrained company and employees I have ever dealt with. Even them offering FREE months, I still left! Terrible!

So I booked a hotel room using the knot and when I looked at the hotel the next day, if I had just booked a room directly through the hotel, it was over $100 less for one night. So when I tried to cancel my hotel reservation through the knot they would not give me any sort of refund even though it said that the cancellation policy is 72 hours before the night of the reservation, which is not for three months from now. They will only give me credit to use on their website. Getting in touch with people took me a very long time and I could not get through to a live chat or requesting a call instead I had to phone a number and I had trouble getting through to a person and it took having to leave messages and just wait for callbacks. I will definitely not be using them in the future and I have warned the bride of this wedding to take them off of her invitations as hotel booking help.