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The Foam Factory

3.2

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The Foam Factory Reviews Summary

The Foam Factory has a rating of 3.2 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Foam Factory most frequently mention new cushions, great product and dacron wrap. The Foam Factory ranks 5th among Beds sites.

service
23
value
27
shipping
25
returns
8
quality
27

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Georgia
1 review
1 helpful vote
Follow L C.
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We needed to order replacement foam for three sofa cushions, and wanted to make sure it was firm, but comfortable. The information on the website was very helpful in deciding on the higher quality firm foam, with a Dacron wrap. I made a quick call to The Foam Factory to make sure we didn't need to adjust the dimensions we provided for the cushions. The person was very helpful and assured me that they would provide the right sizing. I liked that we didn't have to worry about that. The foam was delivered much quicker than expected. We followed the directions - also provided on the website - for inserting the foam, and everything worked perfectly. And we saved a lot of money by doing it ourselves! Thanks so much for the exemplary service!

Date of experience: April 21, 2016
California
1 review
1 helpful vote
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I finally got around to replacing the very old foam maress in our ancient Alaskan Camper. Their website was very helpful and my order arrived sooner than I expected (and free shipping to boot!).

Date of experience: April 20, 2016
Ohio
1 review
0 helpful votes
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Ordered foam for re-doing a mattress, I literally tore my mattress down to the springs and bought new foam to go on top. The technical specs were very helpful in choosing the foam and the toppers were cut just right size. Some cut the foam short and narrow or uneven but not this place. No noticeable fumes when I opened the box. The spec reviews seem very accurate in describing the support/comfort level of the foam. Will definitely keep these folks in mind!

Date of experience: April 20, 2016
Pennsylvania
3 reviews
17 helpful votes
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I am very pleased!
April 20, 2016

I so far have ordered twice from The Foam Factory and will order again in the future. The prices are the best by far I have found. The product which has been 1" to 3" dry fast foam was exactly how it was advertised. I used it for boat seats and also for the older style outdoor patio chair cushions. It is GREAT! Fast delivery and packaged very well. Only took 1 day to resume the shape. Great website. Thank you Foam Factory!

Date of experience: April 20, 2016
District of Columbia
1 review
0 helpful votes
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Easy, Fast, Accurate
April 20, 2016

Ordering exactly what I needed was very easy. I liked having the different options for foam types/thicknesses and I'm very happy that I took their suggestion to do the batting. The foam was a great price, arrived quickly and puffed right up. The fact that it was ready to use right out the box (all cut and wrapped) was a huge time saver for me.

Date of experience: April 20, 2016
California
1 review
1 helpful vote
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This was my first time buying from foam factory, and everything went great! The shipping was very fast, and the foam is everything I hoped it would be! Will definitely be buying from them again.

Date of experience: April 14, 2016
Canada
1 review
0 helpful votes
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The website is nicely designed to make it easy to find what you are looking for and to browse through other items that you might find of interest. The product arrived well within the delivery period stated on the site. The foam itself was top notch and very well packaged. It was very easy to open and expanded to over 90% of it's full size in minutes. I cut some pieces to be very snug within hours and they still fit nicely so I don't think there was a lot expansion after a few hours. Excellent product. Very pleased!

Date of experience: April 14, 2016
Illinois
2 reviews
0 helpful votes
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The custom cushion I ordered met my specifications and expectation to be a quality product that I could base my next home decorating project on. The size and density of the cushion are perfect for my chair and usage. The Foam Factory provides a great product and service for a fair price. I also appreciated the accompanying instructions inside the package which indicate how to let the cushion expand to its full dimensions for a couple days before beginning my project.

Date of experience: April 13, 2016
Nevada
1 review
2 helpful votes
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I found the Foam Factory while shopping online for replacement cushions for my sofa. I couldn't have found a more perfect site. The staff were incredibly helpful and easy to deal with. The quality of the cushions when they came were such a pleasant surprise. They were wonderful, even better that I had expected. It is often scary ordering online from companies you really know nothing about but I would highly recommend the Foam Factory. I was very lucky!

Date of experience: April 13, 2016
California
1 review
0 helpful votes
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The cushions were just what I needed to make my sofa as good as new! The service was great, I got my cushions when promised. I was very hesitant at first but Denise helped me through the process. I usually look for local businesses but could not find anyone locally... but there was no one here.

Date of experience: April 13, 2016
Utah
1 review
2 helpful votes
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Excellent Mattress!
April 13, 2016

My husband and I had been looking for a mattress and were looking at Tempurpedic or other all foam mattresses. They were super expensive! We heard about foam by mail from a friend and decided to try it. We got a king mattress for less than $500 and it feels just like all the mattresses we tested out! It is super comfortable, and even my husband, who is very picky about his beds, LOVES IT! It was delivered quickly and we let it expand for a day and then it was full size. We love our mattress and recommend it to anyone!

Date of experience: April 13, 2016
New Jersey
1 review
0 helpful votes
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I ordered foam products for our toy hauler beds/seating twice. The products I received were great and I couldn't have asked for a better price. The shipping was quick as well. Great company from whom to purchase. I would recommend them to anyone who needs any type of foam products. Great experience!

Date of experience: April 13, 2016
New York
1 review
1 helpful vote
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It is hard to assess the quality of service from an online search. Ordering replacement cushions for a favorite couch was a challenge because I was doing it for the first time. Luckily I found The Foam Factory. All I did was mail the cushion covers and accept the expert's choice of foam quality. My experience in dealing with this company left me in awe. It surpassed all my expectations. The people I dealt with on the phone were pleasant and extremely helpful. The final product arrived in a few days and the couch is better than new. Thank you. Rest assured that you have one satisfied customer who will spread the good news.

Date of experience: April 13, 2016
Massachusetts
2 reviews
1 helpful vote
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Very Happy!
April 7, 2016

Ordered replacement foam for leather sofa. Fit perfect. Shipment was fast, online associate very helpful with choosing correct cushion. Very happy with service and product. Would highly recommend Foam Factory to everyone.

Date of experience: April 6, 2016
Illinois
1 review
1 helpful vote
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Quality Product
April 6, 2016

The website was easy to maneuver and very user friendly. The product was exactly what I ordered and the price was budget friendly!

Date of experience: April 6, 2016
California
1 review
1 helpful vote
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Great service
April 6, 2016

I needed five cylinders for a group project. I was able to get the answers to all of my questions. The pieces came out just right. Thank So!

Date of experience: April 6, 2016
Nebraska
1 review
1 helpful vote
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This was my first experience with a purchasing from The Foam Factory, like any new online purchase it can be a little unnerving trying to navigate to the product you're looking for, not on The Foam Factory online store. I found exactly what I was looking for, made my purchase and my items were at my door in 3 days, it doesn't get any easier than that. I will definitely use The Foam Factory again.

Date of experience: April 6, 2016
Michigan
1 review
0 helpful votes
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Great Business
April 1, 2016

I ordered a small amount of foam for a firearm case. From the ease of online ordering to the quick shipping I will do business with them again. Plus being from Michigan I believe in supporting local business.

Date of experience: April 1, 2016
Nevada
1 review
0 helpful votes
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I needed a firm foam pad to make a full bed for my aging dog in the back of my suv. After spending a few hours researching and looking at Amazon, I ordered from The Foam Factory. The website clearly spells out the products and their differences. I called customer service for further clarification, and was able to quickly get through to a representative. The pad arrived on time and as advertised, and with no odor! Very pleased, and so is my dog!

Date of experience: March 30, 2016
California
1 review
0 helpful votes
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I use their 1/3 sheet 2" thick foam sheets to ship products overseas. The product works great, is shipped in a day or two and because I unpackage it as soon as I receive it, it goes back to the original shape in less than 24 hours. I have ordered several times and each order has been the same.

Date of experience: March 30, 2016

From the business

Sells foam mattresses, foam pillows, foam toppers, latex mattress, and latex toppers, as well as custom foam products.


thefoamfactory.com
Macomb, MI, United States