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The Foam Factory

3.2

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The Foam Factory Reviews Summary

The Foam Factory has a rating of 3.2 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Foam Factory most frequently mention new cushions, great product and dacron wrap. The Foam Factory ranks 5th among Beds sites.

service
23
value
27
shipping
25
returns
8
quality
27

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Kansas
1 review
0 helpful votes
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Product was as expected
December 22, 2016

Website is easy to navigate. Product was as expected and am happy I bought new foam rather than a whole new couch :) Definitely research how to measure for new foam. Mine fits perfectly!

Date of experience: December 21, 2016
Arkansas
1 review
0 helpful votes
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After moving across the state I needed a custom daybed mattress and supporting foundation for my full size bed mattress. FOAM FACTORY offered all the information I needed to order from them with confidence. The delivery was very quick, the foam arrived in perfection condition. I am pleased with both my orders in every way, the FOAM FACTORY STAFF is the BEST! Sandra Swain

Date of experience: December 21, 2016
California
1 review
0 helpful votes
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Did quite a bit or research before using The Foam Factory. Reviews seemed to be fair. Placed a custom order and it arrived early and just as described. I could not be happier with my experience and I will definitely order from them again.

--Mike

Date of experience: December 21, 2016
North Carolina
1 review
0 helpful votes
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Although the normal use for foam is mattresses and cushions, I use it for microphone mounts and acoustic absorbers. It works well and costs much less than similar products. Small quantities are no problem. The Foam Factory also does quality forming of parts at a very low price.

Date of experience: December 21, 2016
New York
1 review
3 helpful votes
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Very Pleased
December 15, 2016

I ordered a mattress to be used on a mission style wooded couch to made a daybed. Ordering was easy, as well as tracking the order. Special order arrived in the 10 day stated time frame. I was skeptical when I saw how small the package was, but once unwrapped it was the twin side mattress I expected. Very comfortable. I hope it will remain so for the recommended 7 year length of use.

Date of experience: December 15, 2016
Virginia
1 review
0 helpful votes
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Great product, good price
December 15, 2016

I needed some extra padding for my instrument travel cases (keyboards). The cut to order foam was the perfect size and fit perfectly. Great quality and delivered in a timely fashion.

Date of experience: December 15, 2016
Tennessee
1 review
1 helpful vote
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Great Service
December 14, 2016

I needed some new cushions for my couch because my dog chewed on one when I took the fabric off to wash it. The order process was extremely easy. I just picked the type of cushion, entered the dimensions and that was it. In no time at all, the cushions arrived. I ordered the firm cushions and they are indeed firm but extremely comfortable. I would recommend this company to anyone.

Date of experience: December 14, 2016
Massachusetts
1 review
0 helpful votes
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Don't buy a new couch
December 15, 2016

Recently replaced couch cushions. It's like a new couch now. Wish I had done it sooner. Measuring was easy and received my foam ahead of schedule.

Date of experience: December 14, 2016
Georgia
1 review
0 helpful votes
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Good service
December 14, 2016

We ordered a couple of custom-cut foam slabs for our couch. One cushion is just rectangular; the other is L-shaped. The instructions on the site were very easy to follow. We just filled in the dimensions and submitted the order and the foam arrived the following week and fit great.

Date of experience: December 14, 2016
South Carolina
2 reviews
0 helpful votes
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I was a little nervous about ordering my foam online, but I got their cadillac of foam and what a difference it has made. I was ready to throw my sofas out. I ordered one set of cushions for one sofa. I was so happy with them, I had to replace the foam in my other sofa too. Love Love Love them. Thank you so much! I could not be happier!

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Ordered a large size mattress for my tall grandson. Received promptly (in Canada), well packaged, grandson very satisfied

Date of experience: December 7, 2016
New York
1 review
0 helpful votes
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I ordered 4 cushions that came promptly and exactly as described, sooner than anticipated. I was ready to give up and get rid of the chairs because several upholsterers had quoted triple the price I paid for these. Definitely recommend

Date of experience: December 7, 2016
Oregon
1 review
0 helpful votes
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I was so happy to find Foam Factory. Every year I make dog beds for the local shelter. Finding an affordable eggcrate was impossible until I found Foam Factory. The sales staff helped me pick out the correct eggcrate and I couldn't believe how affordable it was. I buy enough that I get free shipping.

I have been buying from Foam Factory since 2010 and great quality every year! I'll be a customer for years to come.

Date of experience: December 7, 2016
New Mexico
1 review
0 helpful votes
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I needed some foam rolls for a customer's order, so was very pleased to find the exact size at the Foam Factory. Plus, I was able to order just the amount I needed, I didn't have to place a huge order.
Will be ordering all my foam products from here in the future.

Date of experience: December 2, 2016
Missouri
3 reviews
0 helpful votes
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Dear Nino:

I am writing as an angry customer who has ordered goods from your business for the past 8 years or so.

I recently ordered a king size mattress cover to fit over a mattress I purchased about 4 years ago. In that order, I also ordered a queen mattress cover to fit over a queen mattress I purchased at the same time. The queen mattress cover came secure on the mattress I ordered. The king mattress cover came separately.

The king mattress cover measures about 76 by 71 and thus does not fit the king mattress. My husband and I attempted to fit the cover on for about 20 minutes. When I called to inquire about a refund, Linda told me that I must send pictures of the cover. I spent another 20 minutes, laying the cover on the ground, making sure it was straight. I sent three pictures to Linda with both sides.

I received an email from Linda saying that the photo did not demonstrate the cover was too small. I called to inquire how this could be possible and after conversation, Linda said she only received the one picture of 76 inches. This was confusing given that my sent mail showed three pictures Thus, I sent the picture with the measure of 71 inches. In another call, Linda claimed that the new picture was problematic because it looked as if the cover was not pulled tight enough. She claimed that I would have to take another picture. She also said that the second mattress cover (the one already on the queen mattress) was probably the king cover and that I had probably put the wrong mattress cover on the wrong mattress. When I told her that the queen mattress cover came on the mattress I ordered, she then said that the King mattress cover was then the correct size.

Finally, she refused to give me the last name of the manager of the company and said she would only send me a shipping label (so you all could measure yourself) after I had packed the item up.

Date of experience: October 19, 2016
California
1 review
0 helpful votes
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I was thinking of buying a new couch because mine seemed so tired. All it needed was new foam cushions and it is BETTER than new. I sent in one of the custom covers because I wanted the foam to be exactly the right size. Received the three new cushions today. Got them on the couch within minutes. It is wonderful! What a difference! So glad I didn't get rid of this perfectly fine sofa. Thanks Foam Factory! Great company. Very professional. Highly recommend.

Date of experience: July 14, 2016
Ohio
1 review
0 helpful votes
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Great cushions
April 27, 2016

This website is the place I always check for foam projects for my customers or my own. The foam is excellent and especially like the Dacron wrap. The cushion arrives within the week. I like being able to put in dimensions and getting the correct size already cut. I tell lots of people to check out The Foam Factory for cushions.

Date of experience: April 27, 2016
Utah
1 review
2 helpful votes
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What a great find!
April 27, 2016

I was searching the internet for a cushion replacement when I found the Foam Factory. The site was well laid out and it was extremely easy to order the cushion I needed. I tried a few local sources before I found the Foam Factory and they were nearly three times the cost and really had no interest in such a small order. The cushion is perfect and my sagging chair has been restored to new condition! Thank you Foam Factory!

Date of experience: April 27, 2016
Maryland
1 review
1 helpful vote
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The item I ordered was a circular foam cushion replacement for a stool. It came in a timely fashion in good condition. I was pleased with the price and it was exactly what I had ordered. There were detailed instructions on how to care for the item once it arrived. It was packaged so as not to lose shape during shipment. I would use this company again if the need arises

Date of experience: April 23, 2016
Pennsylvania
1 review
1 helpful vote
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Recliner
April 21, 2016

Needed a new cushion for my 10 year old recliner. I ordered online and followed their instructions. The foam fit great and I received the order within a week from order. Can't speak for the bad reviews but I am extremely pleased. I no longer feel the springs poking my butt!

Date of experience: April 21, 2016

From the business

Sells foam mattresses, foam pillows, foam toppers, latex mattress, and latex toppers, as well as custom foam products.


thefoamfactory.com
Macomb, MI, United States