The Foam FactoryReviews 197

BEWARE! Living Social customers, you will be treated like second class citizens, do yourself a favor and just pay the full price somewhere else cause you will save nothing here. I had both of my cars done here with two Living Social coupons. I was given two appointments the same day (suppose to take 3 hours) so one was in the morning the 2nd was afternoon. I took the first one there and was told it probably would completed until around 600PM so naturally that canceled the 2nd car appointment. I was told that LivingSocial and Groupon cars take 24 hours. My car was completed at 600PM, when I picked it up they told me that I could leave the 2nd car and I noted they are closed the next two days. I was told they would bring somebody in to do it while they were closed and I would get it late Monday or Tuesday. My car was completed late Weds and I picked it up Thursday (not bad lost the car for 3 full days). Interesting on another website I found a complaint about rain and they supposedly have a rain guarantee yet I picked my truck up on Thursday after it rained on it all night and I picked it up wet. I agree that they are not interested in repeat customers. Living Social deals are great this was is a bust. Mandatory 15% gratuity and upsell charge of $30.00 on one car and $60.00 (extra hour) on the other... they got there money one way or the other... what a joke

I ordered a $175.00 memory foam mattress topper from this company with
FREE SHIPPING and I have to say, I had no issues with the product,
Except that it was too soft for me.
I contacted the Foam Factory
Alerting them that I wanted to return the 4# density topper and exchange
It for the 5# density topper, knowing that I would have to eat the cost
Of shipping for returning the topper. I assumed I'd eat $30-$35 and
Have the rest applied to the new topper. After all, I'm trying to give
Them MORE of my money for the upgraded topper! Haha
Well... no.
An email from someone named Eddy informed me that not only would I have
To pay my shipping costs - but I'd have to pay THEIRS as well!
Additionally, this number was quoted as 'somewhere around $30-$50'.
(How do you not know how much it cost you to ship an item to me?) I
Promptly picked up the phone and spoke with Eddy. He informed me that
This was company policy - and I of course, ran him through the math of
Eating $100. In shipping to have $75 credited towards a new topper -
Which isn't much of a return policy at all and makes absolutely no
Sense!
I would have happily eaten the cost of the return - after all,
I ordered the wrong item, but with this kind of 'return policy' - and I
Use the words lightly, there's no chance of ever obtaining a repeat
Customer, let alone a good review! Essentially, I would lose 57% of my
Purchase AND be buying another, more costly item from them!
Needless to say, I'm awaiting a manager's phone call. Really poor business practices. Save yourself the hassle and take your business elsewhere.

This is the second time I've ordered from the Foam Factory. The first time was 2 years ago when I ordered one of their pre-built memory foam mattresses. That mattress turned out to be too firm for me, so I built my own mattress this time by ordering 3 separate slabs of foam. Using the technical specifications provided on the website, I calculated the weights of all the pieces, and they all checked out when the foam arrived. The 5 lb memory foam felt just like Tempurpedic's. (The 4.5 memory foam on the first mattress seemed less dense than it was supposed to be, but that was 2 years ago.)

Aweful and rude.
I usually dont' write reviews but this time I had to.
By the way these people price their items, I can tell they did not graduate high school. They don't know the simple arithmetics of pricing the items.

Let me show you a good example,
Their "Lux High Quality Foam" mattress is offered in 4 different bed sizes.
Twin, Full, Queen, King. So, to get a Twin XL which is about 4 inches longer than the twin, you have to custom order it. Lux HQ foam 5" twin size is only 99 bucks, awesome price. If you custom order it to Twin XL (4" longer than the twin), the price literally jumps up to $202. What is their logic?

In my case, I was trying to get a new foam mattress, 3" memory foam with the base of Lux HQ foam. They usually come glued together. But I wanted those two layers separate, so that I could carry the top layer around easily. Logically thinking, if they get an order of the mattress, and you don't have to glue them together and just shove them in the cover, it's less work for them. The price of an twin XL mattress was $240, guess how much it went up in price when I only asked them to just not glue them, $404.

So inevitably I had to go with the regualar, $240. But when I get my $#*!ing mattress, I'm only going to saw the layers apart. $#*! you dumb foam factory.

THE WORST BUSINESS I have ever worked with is The Foam Factory. My shipment is over a week late and they have done nothing to expedite it. They have refused to return calls, will not provide tracking numbers, and cannot give me an actual date that my shipment will arrive. Customer service has done little to make me feel as if anyone at The Foam Factory cares, and the manager Nino has been less than helpful. I will NEVER purchase anything from The Foam Factory again.

I ordered all of the foam from The Foam Factory to make my new mattress on January 8,2011. The order came in with in a couple of weeks. I weighed all of the foam to check the density. The 4.5lb and 5.5lb memory foam were way off. They weighed almost half of what they should have. I contacted customer service and spoke with Karen. They sent a call tag to pick up the order on 1/20/11. I shipped it back. They sent me the new 5.5lb foam. It took them 2-3 weeks to get it to me. They were waiting on a new order of 4.5lb foam hoping it was the correct density. Finally on 3/17/11 I spoke with Karen again and ask her to just send me what they had because it was going to me at least another 3 weeks before the new foam was in. I called back on 3/24/11 to get the tracking number because I had not received my package. Karen told me the order had not shipped, she didn't know why but it was going out tomorrow. I asked her if they would pay for overnight shipping since it had not shipped as promised. She promptly said "No, we don't do that". She said they would not pay for expedited shipping even though I had been more than patient and they had screwed up multiple times. She said she would have her manager call me back. The manager never called. I called the following day and guess what, they had shipped my foam regular ground with no phone call from anyone. It appears they avoided calling me and just shipped the package with no regard for the situation. I asked for the manager again and he would not come to the phone. I can't believe as a company that they do not check their product to make sure it meets the specifications they are advertising. Isn't that false advertising? Isn't that illegal? Customer service is a joke. Their prices are good as long as you are getting what you paid for. Buyer's beware! I will never purchase here again and will tell anyone that asks to do the same. What happened to customer service and caring about the people who keep you in business?

Use this website to build your own tempurpedic mattress for 1/10th of the price of the "Brand" name. There is no point on buying a $5000 tempurpedic mattress made of memory foam when you can build your own straight from the source. This company sells all types of foam and that is all you need for your mattress. The website looks bad and it is difficult to believe this is the same thing as www.tempurpedic.com, but trust me, it is the same exact thing and your back won't know the difference. Go to a mattress store and demo all of the various tempurpedic beds to know what types of memory foam you like... high density or low density. Then just go to this website and order the exact foams in the mattress that you want. I got mine for $500. What a deal! The same thing at the retail store was $5000 (I guess it costs quite a bit to pay for those infomercials we see on TV). The foam comes by mail and is easy to assemble. Sure nobody custom delivers it to your door and sets it up for you, but saving $4500, I can get my friends to help me. Great site and anyone buying a new bed should consider this, especially with the economy collapsing around us.