Hudson's BayReviews 235

I was just at their Saskatoon store and spotted a hoodie I wanted to purchase but the one in my size was on a wall display above customer reach. Spent 5 minutes looking for floor staff to get it down from the wall. Finally realized there was no floor staff except for two sales clerks working the centralized cash register station for the entire second floor. Stood in line at the service centre for another 10 minutes before finally reaching the front and asked if the clerk could get it for me. She followed me over to the display stared up at it then pointed to a rack and said there's more here. I replied they were all extra large and I wanted the small up on the wall. She went to get the other clerk and we repeated the process of staring at the item and then being directed back to the rack with the sizes that don't fit me. They both then just walked away from me after saying they'd find someone to help me. I waited another 15 minutes and then left because it was pretty evident no one was coming. I can walk into any store in the mall and get customer service immediately. I can order just about anything online and get it delivered within days so with that kind of service why does The Bay think they will have return customers? The Bay has always had dismal customer service and just seem to be digging themselves deeper in the retail grave with how much worse than subpar it has become.

Do not order online at the Bay. Their courier does not ship on time or at all for that matter. I ordered on December 10 and was supposed to receive packages by Dec 21 but absolutely no updates form the courier. The bay customer service is terrible. The agents purposely disconnect chat, ask the same questions over and over and do not provide any solutions

So I bought this dress from Hudson's bay, I didn't try it on in store which was my fault I should've done that. I took it home with me an try it on it didn't fit me properly and there was only one tag on it that I took off before trying the dress on and put it in the bag with the receipt. I put the dress on but it was too small, since am a gr 12 student am really busy with my studies so I couldn't return it right away, a week later I went there to return it. First they told me that it's not the same tag but there is no way that I had any other tag since it was my first time purchasing from there. The lady told me to wait there for someone else to come I waited 30 mins till finally the lady took me to someone else. She told me that they can't take the dress bag because it has an odour and told me to wash it and on top of that she told me that it wasn't the same price tag. I am usually a very introverted and calm person, if you don't want to take it back just tell me that, you don't have to tell me that I stink, y'all don't even sanitize your dresses after people try them on. It was the worst experience for me, I've never felt so embarrassed in my entire life, I asked for a bag and the person who told me I stink told the other person to not touch the dress, it was so embarrassing. NEVER GOING TO PURCHASE FROM THERE AGAIN I HOPE THEY GO BANKRUPT, is there any way to report them or something cause I don't want anyone to go through what I went through.

I ordered a dress through the bay only to have it arrive and not at all as pictured on their website. What I discovered is that it is through their ‘marketplace' and not the bay. As a result, the bay doesn't care. I have to pay the cost or returning the item which means I'm out of pocket for an item that wasn't what I ordered. When I contacted the bay they responded with a cold, unfeeling nothing they can do. Be very cautious when you purchase anything from the bay.

I recently had a pressure to shop at Dior section of Hutson's Bay located in Hillcrest Mall. I was assisted by sale's person Raissa who was very pleasant and friendly. She is professional, well familiar with products and can give the best advise. Will definitely go back in the near future.
Inga

I bought a Christmas tree on November 13, and when I got home, I checked it and found that it was a different product from the tree I had purchased.
The next day I returned the tree and requested the product I had purchased, but there was no stock in the store.
Therefore, the store staff ordered through Hudson bay.com on November 14. Finally, I received the tree on December 5, but it is the wrong product.
They sent me a different product. I don't understand this happen. Is that system error or human error?
I contacted the customer center, and they sent me the Canada post QR code. Is that mean I have to bring xxx tree and drop it at the post office?
Twice?

Ordered jeans that were on a 2 for 1 sale. Got 1 pair. Called the customer service and opened a case number. They reviewed the complaint and said they would send another pair. Waited and waited…called again and quoted the case number. They said the jeans were on their way. Waited again. Called today and was told the case number that I was given didn't exist and they weren't shipping the jeans because only 1 pair was ordered instead of 2…. He did offer to give me a 10% discount off the full price if I wanted to re-order the jeans.

The worst service that I experienced as a customer. Unfortunately, unhelpful and rude customer service. They are supposed to be solving problems but at the Hudson Bay the customer service manage to make them so much worse instead.

WARNING:
I've been buying at the Bay for 43 years. Mostly online. During the pandemic, I bought a winter coat and paid $ 300 on the sale. He didn't have an statement saying it was a final sale. Once, I received the coat, I realized it was too big. I went to the store to return it and the lady told me, she can't take the coat back because it's a final sale. It was written very small on the final sales invoice. I went back to my Bay account and they blocked this purchase from my sight. I hadn't learned enough from my mistake that I bought back Christmas presents and the same thing that just happened to me. Same thing happens at the store. I will never and never buy at the Bay. They are not honest and they are tricky. Finish for the Bay. Make sur before it's the purchase you wanted. Bye, Bye the Bay

I ordered a sofa through my local Bay in July and wad told it would be delivered in August. I asked to purchase the floor model and was told I could not. Two days before the expected delivery in August I was told it was delayed to October. I asked to purchase floor model again, told I could not. A couple days before delivery in October it was delayed again to Nov 5th. Then Dec 3rd. When I called in to the customer service they are completely useless and not helpful. All they do is regurgitated a canned call script but do not offer any solutions. They will tell you anything just to get you off the phone. She offered to bump up the delivery to Nov 26, how that would be possible was beyond me but I wanted to see what would happen. I asked again about getting a floor model from any store near me which was met with no response to my question, just a repeated regurgitation of the same call script.
To no surprise the couch has been delayed again, now to Dec 10th with no end in sight of whether or not it will actually arrive. No one will give any solid answers, and no one is willing to problem solve this.

I asked to speak to a supervisor repeatedly but kept being told they are all busy and then queue the repeated call script.

In October I called back to the store to ask about receiving the floor model instead, just to try to problem solve this mess and was surprised to find out they sold it. I tried asking the store if there's a floor model elsewhere that could be sent to me and was told they couldn't find out. Basically no one in the company is willing to try to make right a bad situation. They offer no solutions, just excuses while holding onto your money.

After the last attempt with the utterly useless customer service department I tried calling my local store and the store one town over - neither of their phone lines are working.

I ordered a pair of shoes online for my mom's birthday and she wasn't happy with them, so I decided to return. The seller (from Marketplace!) made me pay for the return shipping cost which was $16 for me on a $100 pair of shoes, ridiculous! The Bay didn't stand behind the seller to return the product, they literally say it's marketplace so go and deal with them yourself, so no recommended at all!

The promotions always have the stupidest conditions "regular AND sale" literally means you have to buy BOTH to apply, not that it applies to both. In addition, the promo website banner will literally lead you to products that actually don't apply for the promo. Today, for instance, I applied a few things to my cart and found out "today's sale" or "clearance" items don't apply, but was so confused because I clicked the promo banner. The lady on the phone told me to read the fine print, what great service. In-store, the same day, I bought two "today's sale" items and got the discount with NO regular items purchased. Online overcomplicates things.
Also, the website runs EXTREMELY slow, so slow, so damn slow. Sometimes you'll see out-of-stock items and wonder why it isn't filtered out.
When you get your order and let's say you have a couple of items, you sometimes will receive each item SEPERATELY, with SEPERATE receipts. I had one order with 14 items and needed to take like 5 receipts with me when I needed to return.
Honestly, I need to stop putting any expectations with the bay.

My wife ordered a piece of clothing fromThe Bay marketplace. The item did not fit and she was approved for the return. After a month she has still not received a return authorization. She has called several times, has asked for a supervisor to solve. Everyone apologizes and absolutely no-one takes action, and no supervisor has called back.

Stores will charge far less when their physical buildings are replaced by online shopping. I've decided to shop online always to avoid price gouging and overbearing security who follows you and is rude.

I purchased a sixty dollar child's suitcase and the Bay charged my credit card. Their supplier sent me a cheap board game with no packing slip and no invoice. I contacted the Bay who sent me to the supplier. The supplier said UPS delivered it. Therefore, the Bay took my money and I got ripped off.

So i ordered online some stuff like clothes, boots, sweaters and mask! I have missing the clique satin mask that's worth 30$! They said they can't refund me or even shipped another product to me! Telling me the weight is right! But i literally took photos and videos while unboxing it and it's obvious that i was missing the satin mask! I waste money for the product I didn't received! What a $#*!ing joke!

I made an order online at the bay website. What the customer service man said after ordering online is the order to be on final sale. But in fact after chatting with one of their agents. The bay does not have a policy in hand for exchange or return for any order made online. They don't disclose it on their site. I will complain to the consumer protection act in my province. They claim to go and get a credit in store. I went to the store you get a lousy manager who refuses to do so, was arguing and rude. I argued with him for long then i said the F word which was not and clearly and not directed to him out of frustration. To get the matter finished he wanted to call security and made a big seen. No wonder Canadian companies cant compete and stay in business in our 21st century businesses. I wish them all to go bankrupt.