Hudson's BayReviews 235

I would like you to share my experience with Hudson's bay. They did not issue the refund for returned items and still state that it was issued 5 month ago. However, the bank confirmed that I have never received the refund for this order. I will not spend any cent for purchasing at Hb again.

I spent 2 hours shopping online and getting the discount offered on the website (plus the email that I had received for that offer). After I place my order, there was not provide. I contact customer service and get "apologize" for the inconvenience; the offer expired. I asked why it is still on the website and why I got the email again "apologize "for the inconvenience. Not the first time that I have an issue with the order. Unfortunately, I have a gift card, and I have to use it up. Otherwise, I don't even get close to this business. I wish I could get 0 as they do not even deserve 1 star—horrible customer service. The person on the phone is not even in Canada, and it is so hard to understand.

I've had nothing but troubles trying to make purchases through the website. The site is so inferior that I was just provided and error message for my payment method which was saved (and successfully completed) about 3 weeks ago.

The site will let you place things in your cart that appear to by in stock and then send an error message when the payment authorises... it doesn't tell you what is out of stock, so you must exit the checkout and edit/review your cart.

I also noted that the reviews for product sold on thebay.com are actually from sales placed in American department stores that carry the items... not from Canadians shopping in Canada.

Definitely a week online sakes platform. Definitely not reliable or user friendly. Definitely a bit sneaky manoeuvre with the reviews. Definitely not my first choice to deal with.

Ordered 2 patio chairs online. Paid over $400 in total. Order was fulfilled from 2 different stores, one of which shipped the wrong chair. With no stock left to correct the error, I returned both chairs via Purolator. 10 days pass after the Bay received my return and still no refund. On the 12th day, I receive a refund for half of the total amount (they charge me for return shipping even though it's their error). After numerous telephone calls and many hours of my time wasted, they can't seem to figure out how they screwed up. As of today, I am still owed $212 and have no idea when or if I'll ever receive it. Don't know what else I can do other than warn others about purchasing from this once successful but now abysmal retailer. Avoid The Bay at all cost! You've been warned!
A footnote: All of The Bay's customer service is now handled by a call centre in the Phllipines so it's virtually impossible to speak to someone who actually works for The Bay in Canada.

Ordered some items on sale June 13th, 2021. They shipped only the cheap item in the order and cancelled the orthers without sending me and email or anything. I needed those items to travel out and it took me 4 calls and an email to customer service that never responded to get to speak to someone that simply said order was cancelled. And that was it. I have just 2 days to travel and I will have to starting looking buy those items elsewhere.

Order number is *******430

I've been a patron here for many years but the service quality & ambience has taken a serious nose dive!

One or two rude female bar staff have completely changed the atmosphere & several of the lovely old boys who have been regulars for donkeys years no longer drink there... one of the female shift managers will bar you for looking the wrong way... she's OK with me but I've seen her disrespectful treatment of the older men & it's criminal... they don't have SMART phones and are made to feel like second class citizens just because they don't use the app... I'm sad to say this once vibrant friendly chilled pub is now on its way out!

Used part of an e-card and when I tried a month later to use the balance, it had already been used by someone on the other side of the country. It took me about 20 e-mails and 20 plus phone calls but did finally get a new card and then used it immediately before someone took it again. Dealt for the first week with Buyatab, a British Columbia based customer service company that Hudson Bay uses. They were hopeless. They accused me of everything from someone in my household having stolen the card to the sender having given it to two people. They could tell from their records that I live in Nova Scotia and that the card was used in British Columbia but they refused to tell me anything except that two orders were placed a few days apart. It was either used by a hacker because of security issues with their website or it was used by someone at Buyatab who would have access to the Bay's information. Finally went directly to the Bay and found out who used the card and argued with them for over an hour. The first person at the Bay hung up on me partway through the call. Most people would have given up but I kept going and eventually got the money back. But never again. The Bay has outsourced their customer service to a company that provides no customer service. They kept telling me that they were escalating the issue but I doubt that ever happened. Do NOT shop at the Bay. They are one of the last department stores left in Canada but they will go under and they deserve to do so. Amazon has amazing customer service and although I prefer to support companies like the Bay, I don't have the energy to fight another battle with the Bay. Customer service is basic and I can tell from the other reviews online that no on e is getting customer service now.

The Bay states they have Easy Return... ummmm, hardly. Returns cannot be completed by curbside drop off (which is ok) - so you would think they would make it super easy to return items via Canada Post. Not happening - Canada Post is not an option, and a courier service is the only way. So, you have to drive to drop off your parcel... and pay $8.00. I think The Bay should take a page out of H&Ms return policy.

I miss the old customer service from these companies of years ago. Hudson's Bay & Sears were iconic but they both fell into the quagmire. Sears is now gone and Hudson's Bay customer service is virtually non-existent. A couple of years ago I spent quite a bit of money on a boxspring and mattress set. The first boxspring was damaged so it was left with me until it could be replaced. The replacement boxspring delivery drivers damaged my home when they brought it in the house. I tried to call several times to customer service but it was impossible to get a hold of anyone and no one replies to emails. I finally gave up and am going to have to fix the damage myself. This last order had one item short-shipped in the box. I ordered 2 mascaras that came with a bonus kit plus an outdoor piece of furniture. The mascara's and bonus kit arrived with one mascara short. 2 phone calls later and I'm getting nowhere. Apparently it is still "under investigation". I know Hudson's Bay was sold but something tells me this company will go the way of Target. I know this will be my last and final order with Hudson's Bay. It is a very sad, sad day.

Yesterday, I spent SEVEN hours on or by the phone waiting for any of FIVE HBC Customer Service agents in two different countries to authorize a Purolator return of two exceptionally heavy/unsatisfactory Ralph Lauren feather/down bed pillows which, at 75, I could not possibly lug to a postal station. Purolator actually received authorization to pick up shortly after my original call to South Africa but, without the label, I had to send the driver away. I recounted my major dissatisfaction to 6 Toronto friends on a ZOOM call and each one of them, through their own experiences, has lost faith in HBC. How sad!
I sincerely believe I am owed compensation from HBC for my frustration and my wasted day trying to get basic Customer Service.

I ordered a king size duvet set! It took 2 months to come in (I understand with covid)
I couldn't wait to put it on my bed so I washed it and put it on to realize they sent me a double size not king! I had called right away in which I was hung up on SEVERAL times! I double checked my order and I indeed did pay and order a king size! After several attempts of calling I finally got an agent who didn't hang up on me and told me the only solution is to return the wrongfully sent item back. And wait till they reiceve it... then they will send me my refund (10 business days) then I can re order what I originally ordered. A king size... I don't feel it's right that I have to do anything on my end! This is their mistake... and when I expressed that I got hung up on AGAIN! I was told by an employee friend that it's not how their customer service usually is and that if I called again they would help me... I called and was told that they would just send me the king size and while on hold while he was making sure they had my size I got transferred to a girl who hung up on me. Then when I called back a different rep said no they can't do that... anyways I'm exhausted from this experience... they are brutal... ill never shop here again... and neither will anyone I know..

Having shopped at this store for over 5 years, I have nothing but good reviews to give of the Hudson Bay store in Nanaimo. The Manger Maureen Richardson, is superb in her leadership of employees and very understanding. Whilst the employees are courteous and go over and above in order to provide a superb customer service or order a product. Recently, Elizabeth in cosmetics not only assisted me but was dedicated in seeking further information. As promised she later took the time to call me be back with this information later that afternoon.

There is advertising on the bay's website for Lancome purchase with a free gift set. I placed an order close to $200, so I supported to receive one set of complimentary free gift and another gift (for purchase more than $150). My order confirmation said three items will be sent. When I received my order, only two items were inside, but the packing slip said three items were included. I took a picture and sent to the customer service immediately. The customer service emailed replied that they will check and contact me.
Three days later, I've got no reply. I emailed them again and asked for my free gift set, they said they did not have it in stock, the complimentary gift set was given base on availability. I was so so so angry. I checked the website everyday since, and found out they never took the promotion ads from their website. They either had the gift in stock or were lying continuously to other customers. I told my friend about it, and surprisingly found out the same thing happened to her two years ago. She stopped shipping at Hudson's bay. I also will stop purchase again from this liar.

Ordered multiple items to avoid shipping costs. They did not pack entire order and even correctly sent a paper indicating the order items packed. Statement ( receipt) says all items delivered,, yet even the copy that they sent of what was packed and delivered, clearly indicated one item missing, causing a call to be made receiving, a lot of "I understand your frustration that we charged you, and you apparently you did not receive the item. We will look into it." They are trained to apologize" yet nothing was done. People are getting paid to look up order numbers and to say "Im sorry, we will look into it" but they cant do anything to help you with their poor service, seriously,,, then why not let us email the concern, since no one at the call centre can help but is only trained to say "sorry, I understand ". No supervisors or managers available, on a regular basis. I called a few weeks ago trying to cancel a double order made within minutes of the purchase and had to wait over 8 hours for manager to return call to cancel double order. Again call centre can only say, sorry I cant do anything, sorry. Another order made for baby panels. I bought gates that match the panels elsewhere and waited three weeks and then The Bay decided to just cancel the order with no call or explanation. THEY STILL CHARGED me $5 for the discount promo I bought to get 20% off the purchase. NO GATES delivered and still charged 5$, and got from the call centre,,,, just sorry I cant help you and understand your frustration. This is a Canadian company that runs like a ponzie third world scam centre. Im beyond surprised to what's happened to the Bay.

I was ordering a cosmetic with free gift. I received cosmetic in one package, in other box (supposed to be free gift)were nothing, except printed receipt and protective wrapping paper, but no complimentary set. Probably workers just forgot to put it in. I was live chatting, they told me to go store. In store, they told me to call to cost. Service. Costumer service told me to wait while they do 14 days investigation. If Hudson Bay made a mistake, they should fix it, like Sephora does. Not satisfied!

Unprofessional online service mostly manager damn care of customer C, J S. RUSIANA
Last days ago I spoke to this guy he was so rude missed behaved Does not have a quality to satisfy the customer say some mean words I am recommending all of you to buy in the store Hudson's Bay has very good quality but not online

Hudson Bay is changing their credit card to Neo credit. As a VIP customer of Hudson Bay I have been turned down for the new card. I am in my 60s retired own property have credit score in 800s No specific reason given. Does anyone have Presidents email address.

It is impossible to complete a purchase on their website. Nothing works properly, prices seem to change by the second, the shopping bag page takes ages to load. Please fire the people in charge of your site/eCommerce and start from scratch!