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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I wish I could give zero stars. My husband got me this cute lamp. It didn't work like it was supposed to. It's supposed to charge then work without being plugged in. Well, it doesn't charge. I was OK with that though because it didn't cost much and it did work while plugged in. Three days later, now it doesn't work at all. Might as well have thrown money in the trash can. Piece of $#*!, Chinese crap. Buy American.
I'm always apprehensive buying stuff from companies I don't know anything about. I was very impressed with the items I received, and in only 8 days. Quality was good. Not cheesy. Will order from them again!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy
I placed m order on 11/29 and have yet to receive my order. They were fast in taking my money and keep giving me the run around. They have changed the delivery date 3 times already and keep telling me to wait another 48 hours. My order is still sitting in the warehouse somewhere. They refuse to give me a refund but they must not know me. I already reported them to BBB and local new channel. I also cancelled my card for any further deduction from afterpay. I am in the process of getting a lawyer
Hello Linda, thank you for your feedback and we are sorry you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If your package has not arrived or arrives not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can help you locate your package and confirm your refund as soon as possible. Best wishes, Taylor
These are scammers! Do not buy! If you order for a small amount, you will be lured, as soon as you pay more your money will be stolen!
Hello Tamara, thank you for your feedback and we are sorry you are experiencing difficulties with your recent order. We implement strict policies and control measures to ensure product quality and accurate product descriptions. However, if you are not satisfied with a few of your items, you are eligible to receive a full refund under Temu’s 90-day return policy and Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html), which offers full refunds when items do not arrive, arrive damaged, or are not as described. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. We try to be as transparent as possible about estimated delivery times by showing the percentage of orders that arrive within that time on every product page. You may track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Taylor
Placed a order paid over 100 dollars for items never received. Messed my Christmas up. Now I am going to request a refund and see how it works out. Very disappointed. I heard good things about the App.
Hello Latonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
Some of their items are a good bargain, but if you ever need any "support," their "Support" team are literally useless and just give you the runaround. I bought this saw but we didn't use it until a pre-planned camping trip. The saw literally broke the first time we tried to saw a piece of wood less than 2 inches in diameter. They wouldn't refund my $11.19 because, when I got the order, there was a shirt I ordered which was not the measurements posted on their site, so I sent it back for a refund right away. We had no idea the saw would be so crappy at that point, so they WILL refund it...but we would have to pay $7.99 to ship it back to them! SERIOUSLY? No. I'm not ordering from them anymore.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy
Stick to Amazon. Package is a week late and it's lost. They can't track the package - it's lost! Told to wait patiently for delivery of items. No remedies to resolve except for a $10 credit - ridiculous! No refund or reshipment of goods. I requested that, but was denied. Previous shipments received were poorly packaged with large openings - surprised that nothing was missing! Stick to Amazon. Temu has the worst customer service! Christmas is a week away and they won't refund for my lost shipment.
Hi Lynn, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season and carrier availability. You can check your estimated delivery date and track your package directly on the Temu app or Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you have any other questions, please contact us again through Temu.com or Temu app live chat, email ([email protected]), so we can help resolve your issue. Best wishes, Coco
Purchased items but when packaged arrived it was open and items were missing. I was told they will not refund me for the missing items because they were shipped from their warehouse. I'm not saying they didn't ship them I'm saying they didn't arrive but they don't want to do anything to make it right. I even sent them the packaging showing the post office stamped unsealed and item arrived and damaged condition. Do not recommend them they don't fix the problem.
Hi Dina, thank you for reaching out and we are sorry any inconvenience caused. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If your package does not arrive or not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html)
To make a refund, please login to the Temu app or website with your ordering account, open "Your orders" page, and click the "Return/Other help" button. Please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html if we can help you further.
Best wishes, Coco
Awful customer service experience. I haven't received my order, I have been waiting on a refund, or give me a clear answer about what is happening, they keep copying and past the same responses, ignoring my concerns. The worst place ever, stay away of these people. I spent a lot of money and now I am still waiting just to know where my package is, no one is answering my questions, they just keep repeating that my concern was forwarder to a supervisor and they would get back to me in 24/28 hours, it has been 3 days now I jeep getting the same stupid answers.
Hello Hassan, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You may track your shipping status directly in the Temu app or on Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can assist you further. Best wishes, Candy
I placed an order on december 14th. All items were in stock. Today i get an email stating that they cancelled my order under the bogus claim of suspicious activity. If the site is secure there shouldn't have been any issues. I'm going to try one more time to get my Christmas gifts. Buyer beware...
Hello Nasonia, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at [email protected] and I'll be happy to look into this for you right away. Best wishes, Candy
Ordered several different items. If you're not looking for quality, and just want a low price this is the place for you! Quality like "Dollar Tree" or "Dollar General" stores.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.
Don't get fooled by the nice pictures and low prices. They are just cheap qualities for more than what they advertised. Shipping takes more than their promised time (2-3 weeks). When reached out to customer service, it was just a bot repeating the same thing over and over. It is proven that there is no real customer service. Don't even bother to return anything because it's impossible. This is another offshore fraudulent company that enticed consumers with nice pictures and low prices but they are all false advertisement and shipped by boat. Do not get fooled and waste your money and time.
Hello Sally, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]). Best wishes!
Just spent forever trying to find all the right items for my Christmas shopping on their site only to have all of my recent orders spontaneously canceled for no reason. Been going back-and-forth with "customer service" (if you can call it that) for days and they literally keep repeating "the item has been refunded" when the question I'm asking is *why* my orders were canceled in the first place. Very weird and frustrating experience.
Hello Carla, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at [email protected] and I'll be happy to look into this for you right away. Best wishes, Candy
I bought 5 things from Temu,and didn't know what to expect. I am so impressed with the merchandise and I gave it a 5 cause I was really surprised by the quality of the product
Hello Angela, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes!
I contacted Customer Service in chat 5 days in and the agent stated they were submitting a ticket. I called in today, the said no ticket was submitted. The site says the package takes 2-5 days to get to the shipper (USPS). In this case all 6 items/outfits for the holiday/vacation have been sitting in their shipping facility for 8.5 days at the time of this post. Called their customer service, was told the ticket wasn't submitted and they would send a ticket to the department that will check with the facility that has my package and will have them locate it. WTF is locating it gonna do. She couldn't guarantee that it would be sent within any period of time. I told them the facility is at is 45 min away from the shipper. The facility is located in a small town that has a USPS there. WHY IS IT SITTING FOR 8.5 days at the same place? GIVE IT TO USPS Already and let the items get to the address in time. Their customer service lied first try, their 2nd customer service agent wasn't giving me any kind of confidence that this issue would be resolved. Gave the excuse that it's the holidays. It's been sitting since the 7th! The 25th is the Holiday. There's no excuse it should sit maybe 1 mile away from the post office for 8.5 days. & for the package being late, they give you a $5 store credit. WHY THE FK WOULD I WANT TO PURCHASE FROM THEM AGAIN?
Hello Mandi, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. After checking with your order, we found that your package has been successfully delivered. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
Do not purchase from Temu. It is a Chinese company using 31 St. James Avenue Suite 355, Boston, MA as their USA address. Phone *******368. All inquiries are referred to www.temu.com/support-center.html. The quality of the products is extremely cheap. Support center inquiry requesting a return label is "we are working on it" and you will receive a return label within 48 hrs. You call 48 hours later and again told the same. After several contacts with the company, I am filing a complaint with MA's Attorney General's office and disputing the charges with my credit card company.
Hello Dawn, thank you for reaching out and we are sorry for the inconvenience. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order IDs, please email me at [email protected] so I can help investigate these issues right away. Best wishes, Coco
I like Temu so far has been good experience doing almost all my holiday shopping on their app store. I have found excellent bargains for items that cost twice as much at other online retailers. Extensive variety of household, beauty, clothing, accessories, office, and decor items. Shipping delivery and customer service has been all around excellent as well. Watch the sizing of clothing as it can be smaller than typical USA sizes.
Hello La, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes!
I've order a few times before and never had a problem with Temu. It's honestly an amazing app and it takes about a week to get to me. I have gotten everything I ordered for free just by playing there Temu credit games and by referring others. If you love getting stuff for a steal go for it and you won't regret it.
Hello Rebecca, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes!
I bought this just to try it out since it was so inexpensive. Something amazing resulted though - - I had recently developed impact arthritis from years of karate makiwara fist training; it had reached a point of constant severe pain. I started using this in conjunction with a grip squeezer, for the opposite muscles/tendons. Surprisingly, my pain was reduced and abated for a while, so I started using them regularly. My hands have now reached a point where there is no longer constant pain. Anytime I feel a pain attack coming, I do a few high rep sets of alternating with this and the gripper, and the pain goes away! I don't know the medical reason, but I am SO happy to have found a DRUG FREE method of relieving the pain. Please try it if you suffer from arthritic pain; it might work for you too, and it's so cheap that you have nothing to lose. HIGHLY RECOMMENDED! *I bought this level (6.6. Lbs.) and one higher, but only use this for the pain relief method.
Hello Gregory, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes!
I order several items they sent someone else stuff try to contact customer support told me they would review my complaint get back to me in 24 hours then just cut off the chat with me and wouldn't respond I want my items or my money back period don't trust this site
Hello Deneace, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you right away. Best wishes, Candy
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roland, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes!