Whether you should buy from Temu depends on how much money you want to risk.
Let's start with the positives. Temu is very appealing as the prices are affordable, and there are products you didn't know existed until you saw them on the website and thought that is handy and I could do with one of them, or that makes a great gift. Once you have made your purchase, you have a period when you can buy more items to ship together. They made it convenient for customers to make impulse purchases. You likely end up spending more than you intend to. On the flip side, you can cancel items you decided you don't want to buy and get a refund before they process the order.
In my experience, their shipping process is excellent. They keep you up to date with each stage of the delivery via email. They give a week to deliver the package with another few days as a contingency, which isn't bad given it's sent from overseas. If delivered after the last delivery date provided, they will give you a $5 credit. To date, they have always delivered within the timeframe.
Once you have received the package, you have 30 days to apply for a price adjustment for any products selling for less than when you bought it. This is a huge benefit that other online retailers don't offer, so kudo to Temu.
Here are the negatives, and they will make you think twice before buying from Temu. Temu offers 90 free returns for one return per order. However, the return process can be tedious. If they request you to return the product, you will have to get the items sent back so Temu can inspect the product before they issue a refund. You have repacked the returned items and taken them to the courier depot to send them off. Then you have to wait for them to inspect the quality before issuing the refund. (There is only one Aramex depot where I live. Their opening hours are the same as my work hours and are about half an hour's drive, so it's a problem when I have to return something. It would be more convenient if they used NZ Post as they have more accessible stores, and you can arrange for pick-up of parcel online if you have a courier ticket number. It is a far better option).
You will notice that "quality issues" are not listed as a reason for returning the goods. Temu claims they "implement strict policies and control measures to ensure product quality and accurate product descriptions". There have been numerous products I and other people I know had to return/donate/throw away due to poor quality. We are not talking about hidden quality problems. These are quality issues that are easily detected by looking at the item. Such as garments with loose uncut threads or unfinished stitching, with no size tag or care instructions, products with jagged or unsightly finish etc. Essentially, substandard workmanship. Evidently, Temu does not utilise any measure to check quality before sending the package. It's just a generic response from Temu whenever customers complain about a quality issue. Unless Temu clearly states its policies/measures on its website to provide transparent quality assurance. More importantly, back it up with a free exchange policy. Otherwise, it's just another marketing motto.
I requested a refund once and uploaded photos showing the quality issue with the item, but Temu still requested the return of the pants for quality inspection. I donated them as it was not worth the half an hour's drive to the depot.
I bought garments that were too large and repurchased the next size down. After receiving the supposedly smaller size, it turns out that the garment is the same size with a different size tag sewn on it. Strangely, the item has an 80% true-to-size rating. Worse still, I have received garments that have no size tags. I have bought a two-piece pack, they were scrunched into a bag, and they didn't bother to zip the bag close. They were supposed to be the same size in the pack, but one of them is a size larger.
Try not to fall for their shameless promotional tactics. I received a 100% back coupon bundle from Temu. I was skeptical, but I selected a product worth more than the required amount for free shipping but within the capped amount of the promotion. I was pleasantly surprised that I got to the checkout stage with zero dollars owed. Then came the rude awakening when it requested my credit card details to finalise the sale. Why do they need the credit card details when the payment is zero? It would be ludicrous for Temu to purposefully complicate the process by making you pay first and then refund the same amount. Periodically, Temu will have these promotions where you get free items if you get your friends to sign up, but there are too many hoops to jump through before you get anything, so don't bother.
The free shipping required amount has doubled within less than a year, cited "Temu has free shipping thresholds only on orders shipped by Temu. These thresholds allow us to offer a wider range of items, including smaller and more convenient sizes, as well as prioritize environmentally friendly shipping methods." But yet, they allow suppliers selling 100pcs of disposable plastic food seals for just over $1 or 500pc for just over $4 WHAT A BUNCH OF HYPOCRITES! The damage to the environment is unimaginable for these types of products! It is a revenue generating tactic disguised as an environmentally friendly policy, with the sole purpose of making customers buy more to be entitled to free shipping. A despicable and greedy strategy! Not responsible and ethical company who truly cares about the environment will be selling disposable plastic of any kind!
Everything you buy is packed in one plastic courier bag. There is no extra protection for fragile items. There have been times when I have had to return the item because the box got crushed and the item inside got damaged during transit.
The biggest drawback of buying from Temu is that there is no exchange policy. Shein has an exchange policy, so when I buy a size too large, I can send it back and get the correct size sent to me for free. The process is easy and painless as it's done online and arranged for NZ Post to pick up. Whereas Temu's procedure is to provide a free return, and you need to repurchase the correct size,(there is a chance that the price might be higher than at the time of your first purchase). Additionally, you need to spend the required amount for free shipping. I bought a pair of pants which was a size too big, so I gave it to my friend and bought a smaller size.(I had to buy other stuff to get the free shipping) Unfortunately, while the size was right, the quality was poor, with unfinished stitching around the elastic waistband and the hems of one of the legs.
Temu needs to have an exchange policy, allowing free exchange for all products. There should definitely be a free exchange option for quality issue products/items and resent to customers for free. (without the need to meet the free shipping threshold).
Temu - please don't reply by telling me about your return procedure or to contact customer service. I've explained the reason why the return procedure poses problems.
Think about whether you have a use for the item and not just buy it because it's cheap. Do take your time to read the reviews, especially the reviews that gave it low ratings. If you are buying something as a gift, have a backup plan.
Please don't buy products that are harmful to the environment. Such as disposable plastic. Thank you.
All sorts
Placed 2 orders with them none delivered they claim to uase EVRI for deliveris Evri never deliver lostt all my money
hob
Hello Malc, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Every since I have started shopping with temu I have gotten tons of awesome deals on great quality items and they have games you can play and win cool stuff depending on your participation. I've also just signed up for the influencer program and have started to earn money thru temu when someone buys from my referral link. And whoever uses my link (s) or referral codes can enjoy huge discounts on several hundred items and opt in to earn as well. Feel free to check it out via this link and get some awesome deals while you're there https://temu.to/m/ulzn52j8kfe?refer_share_id=8qxjdyhf8y9ubftskof2rajm3f43kmkm&refer_share_channel=system_share
Yours truly,
Riff Raffs $titchKrafts
Beads and craft items for my business. Website coming soon. Feel free to email me at *******@gmail.com and I'll send you some of these things I make and sell. I'm just starting to work on opening everything up now online so this is a start
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Your products are great.So satisfied with you company. (I'm hooked)xoxo!Referrals to everyone!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
SCAMERS and THIEVES, DO NOT PURCHASE FROM THEY DON'T REFUND and they don't dend anything. DO NOT PURCHASE FROM THEM!
None
Hello Dalila, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Poor quality, no customer care, after 35 days still no refund.
Why should I write 100 characters. I was expecting much more.
Proof of order:**************953
shoes and some carpentry items and for car.
Hello Javad, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Have a great day! Best wishes, Temu team
Temu is definitely worth buying from! While the items are often a little cheap quality and take a while to come, they do come and are quite cheap as well. Definitely recommend! You have GOT to check out https://www.youtube.com/@hudsonsknexproductions for more information.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Although I have been a Temu customer since October 2022, my penultimate order PO**************527 worth US$ 66.56 specified by UPS with the number *********************, reported as delivered was not found and I am unable to complain to TEMU for the refund or reshipment because the app and website don't offer viable options.
Semaan
Hello Semaan, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I havent recieved my package after the latest delivery date. Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Mega bait and switch schemes. Get bombarded with texts and emails multiple times in 1 day about spin off games, more items you need, etc. The items post a particular price, however when you make a selection to specify color, you are charged a higher price than posted. If an item lists a quantity like 10, COUNT it when you receive it. There are misprints on their site as to quantity or you lose items due to poor packaging. All orders are sent in plastic mailing bags WITHOUT padding, and that includes electronics. Although they pack your items so that electronics are covered by other items, the articles shift during delivery. So even if electronics are in a box, the box can be crushed or the item damaged from rough hanfling during shipment. Half of your order doesn't get filled because they claim they are out of the item, then you get enticements about other substitutes you may like, albeit at a different price. Then miraculously, after your order is placed, those missing items are suddenly in abundance and you can now add to your order. The products have been magnified. You get disappointed at delivery because what you thought is a standard sized item is a mini version. One instance is a circular ceiling mount with several hooks. Well don't use this to hold pots or pans- it is tiny, and at best it may be good for a few neck chains minus any heavy pendants. Some Items are ok and match their pictures, others don't. One CD/DVD player I bought to plug into a computer lists it as a 7 to 1, lauding it's many features. What I got is a minimal plastic laptop attachment with 4 USB ports. The site listed it for $25.48 and shows the player and 7 different adaptor cords, you only get 1 to tap into your laptop. When I went back on their web site to get the picture with it's associated price with all of the attachments, the listing is no longer there. You get an item that is cheaper than what you ordered, in price and in quality. The backpack cover picture on their site is not clear because it shows a black backpack in the picture. What you get is a cover similar to what you put on an exposed spare tire on the back of your vehicle, you might as well use a plastic bag and save your money. I ordered 2 different large capacity tote/ duffle type bags, 2 different listings, one claiming to be larger than the other. What I got was 2 identical bags. An item that is listed for a higher price early on their inventory is shown at a lower price further down if you keep scrolling. Many people don't keep scrolling, thinking they got a great price. Their 5 piece cotton fabrics look higher quality because of the metallic highlights. What you get is a cotton with a wider weave that does not match our common cottons. These 5 packs can be listed at $2.98, then $1.99, then $1.49 in the same order session. However they will tell you each price is an offer that only lasts for a few minutes more. Yet,
The sames prices were listed 2-3 days afterwards. There are No coupons anywhere on their site (or any other coupon sites on the web), yet when you complain and want to return an item, sometimes they'll say not to return and they will refund. Well you get refunded MINUS a coupon amount, so you only get a partial refund. What coupon and where? The crystals I ordered came without hanging cords. The crochet hooks, some shown in cases, came in plastic bags. The drills they offer, from manual to electric, are dangerous pieces of crap. Not only are they tiny, you get a limited number of drill bits that are small in gauge like a sewing needle. The drill bits constantly separate from the unit even if you tighten them as much as possible, they still come out, and can damage your project or injure you. The big extra sized storage totes are made out of the same stuff like the blue Walmart bags at the registers for 74c and aren't that sturdy. First, the seams aren't always sewn properly to catch all the pieces together so the seam can separate, also the fabric can get punctured and does tear. The majority of totes or duffles are standard nylon. There are several different knitting looms. The one I ordered showed the pegs in place ( looked like one solid unit) with a blue knitted item on it in progress. What I got was a loom with loose pegs. The loom and the pegs were in separate cellophane bags taped together but the cellophane bags with the pegs was torn open and was missing pegs. They were not in the shipping bag, but, in fact, were long gone before the item was packaged for shipping- so poor quality control. The portable urinal is nothing more than a poorly made funnel. The exit drain is smaller gauge than a standard sized drinking straw so whatever exits your body is going to build up rapidly and provide you with a bath you don't want. It might work well if you want to water an indoor plant at a slower rate. The security roller to block out sensitive data on your mail is only 1 1/4 " x 1 1/2" ( yes, less than 2 inches); you're going to get carpal tunnel syndrome from rolling this thing over your addresses and account numbers. The plastic rain deflectors for your vehicles side view mirrors is 7" at it's maximum length so it will not be suitable for trucks, you're basically diverting rain a little but not blocking it. If you email, you don't always get an appropriate answer with them missing the point on most problems. Yes, they don't want you to return faulty items because they are already inundated with their own crap. This place is like a shut down Asian flea market that got bought out by temu. I haven't found any item made in America. Instruction sheets are missing or they are so minimal they don't help. Most of the time the inserts just tells you the name of the product. I ordered twice because many were items I needed and I was interested in the quality, but no more, temu is not reliable and not honest with their bogus coupons. They have this astronomical amount of money listed that you supposedly saved- I don't know what they're using for comparison, just don't get fooled. Don't be like many other folks who buy junk off the clearance shelves because they have a red tag on them- many of those prices ARE the regular price only on a red sticker to lure you. Temu is a master bait and switch operation.
If you have money to blow and like to play Russian Roulette, then knock yourself out. As with any online merchandiser you are at the mercy of their hype, poor photography, or magnification. Face it, it's nothing more than a crap shoot. And for the few items I liked, it doesn't make up for the many things that were incomplete, cheap, or malfunctional.
Photos shown- (may not be in order
1.) power drill with USB end cord, no wall outlet piece, orange box is the security roller to conceal your personal info,
2.) Urinal showing tiny outlet hole,(gray)
3.) Urinal side view, (gray)
4.) Side view mirror rain deflector ( black with red strip with tape measure
Buyer beware, sometimes even the write ups are inflated. Always look at the lowest rating of a site and compare it to the highest to see if they're on the mark. With so many complaints already filed against temu, I would rely on the negative ratings. The only thing they did right was to check a credit card. I had a friend place an order to see if he would get the things I didn't get and to evaluate other items. Well they did one thing right by checking the credit card name to the order name
Not much as the loom was missing pegs and wouldn't send me replacements, the drills kept losing their bits and can't be used for safety reasons, rain blockers aren't, the cute charms with their notable sayings are going to wear off so they'll just be pieces of metal, the wind chime sounds like pieces of glass clanging together, totes are standard nylon- no padding
Hello Mika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
Hello Christine, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team