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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I've had great luck with EVERYTHING I've bought. I refer Temu to everyone. My cart is full again, live the variety of items
Their customer service very slow. It is going take forever to get problem solved! I rather purchase it from Amazon than here!
Hello Charlene, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please send your order ID to me at [email protected] so that we can assist you right away with any other questions or concerns you may have. Best wishes, Taylor
I was reluctant to try Temu because I never heard of it, but I am so happy that I did! My orders get to my house within a week & so far everything that i have purchased is very nice! Try it, u won't b disappointed!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy
I have ordered MANY times from Temu. Some items are identical to ones offered by Amazon for a fraction of the price. Temu is now my go to before I venture anywhere else. They ship quickly. The communicate and the products are as described!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy
Most of the clothing I ordered was perfectly fine. Fit great and was made out of great material. The rest was still good quality material but it did not fit. My oldest daughter is 2 and wears a 2t. I purchased a 3-4y and they were still too small. I only got a 3-4y because the size guide said that would fit for her height. Obviously not. And reviews on the website for those items said they fit great. Odd. My younger daughter is 8 months old and wears a 9month. Most of hers fit but a couple were too small as well. I purchased 6-9 month. A lot of the toys I picked out look a lot bigger in the pictures provided. A couple look like they're pretty large, but when they showed up I could hold them in the palm of my hand. And yet some looked exactly like what was advertised. I did order a car radio though, and that is perfectly fine. I do have to exchange it though because I bought the wrong size. The one thing I'm irritated about though is how long it takes for delivery and the fact that after your first return you have to pay for shipping. The items are pretty cheap. But they come from China so I would end up paying more for the shipping than I would the item itself. This is some wacky company and I honestly think it's a gamble. You're either going to be overly satisfied or extremely angry about your purchase. I won't be ordering from them again. I don't have the time or the money to be wasting on this.
Hello Brittney, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.
Placed my order on Dec 9th says it shipped Dec 11th. HOWEVER, the post office hasn't received my order and tracking was never updated I was told if it didn't arrive in 15 days I can receive a full refund. It's been over 15 days and now they're saying I need to wait for the order to arrive. How can the order arrive if it was never shipped or lost on transit? Now I'm writing to them again and their saying I need to speak with a supervisor. After that he just stops replying to my messages.
Hello Kaymatie, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Your case is out of norm. Customer satisfaction is the most important to us and we are constantly striving to improve. If you don’t mind, could you please send your order ID to me at [email protected] so that we can help investigate and assist right away. Best wishes, Taylor
I made several purchases and my experience was very good so I continued to buy from Temu however, my last experience was the worst. I ordered a wig for $74 with a discount, then reordered at $80 with a discount twice. Now it's $90. Each time the order was canceled by Temu with no explanation. It still shows 14 in stock. I've contacted Temu several times via chat and phone call with a promise to get back with me. A month later and still nothing. The money was refunded each time but if the item is available that should be stated. Kima Hair is the seller and no way to contact them. Customer service is HORRIBLE. Be careful if the items is something you really want.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
I just ordered on Dec. 18th. My order was "refunded" on Dec. 20th. Who knows how long that process will actually take before my credit card account is refunded? When I inquired with customer service why this would happen, I got zero real response. My chat experience started at 2:06 pm. I finally received communication from Darwin, offering to help at 2:35 pm. Whatever, it's days before Christmas, and they had a convenient queue countdown letting me know I started at 252 in the waiting line. I wasn't particularly in a hurry, so I waited it out. I asked Darwin why my order was refunded, and I got the same stock answer twice: "In order to protect the safety of your funds..." Listen, Darwin, I heard you the first time, and you still haven't actually told me why my order was refunded. PayPal was happy to pay it, as was American Express. So anyway, Darwin was no help. He told me he had informed a supervisor and ghosted me. The customer service did not get better from there. The "supervisor" responded two days later with the exact same non-response and ended the chat.
TLDR: You MIGHT be able to get a good deal from TEMU, but I would not count on actually receiving it or getting any actual customer assistance if you need it.
Hello Amber, thank you for your feedback! We are sorry for the inconvenience caused by your canceled orders. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. We might have detected unusual purchase activities or payment activities from your account. Therefore, to protect your safety, we temporarily froze the account. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Taylor
I ordered a coat for my son for the holidays and after a month got a text that the cost was delivered. I couldn't find it. They were good at responding to my emails and suggested I look around the house or maybe the package was stolen. Neither is true. I have a security camera and no one came to the door to deliver or steal a package. The holidays have come and gone and I still don't have the coat.
Hello Dov, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind, could you please reach out to me at [email protected] with your order ID and a screenshot of your review details? We are eager to help you investigate right away to find a resolution. Best wishes, Candy
3 orders late. Called 5 days after due.Had to wait 48 hrs. 2nd call, wait 48 hrs. Refund in 30-45 days?
Hello Carlton, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
I had really high expectations for this service based on others reviews. They have a huge selection and I spent a significant amount of time buys Christmas presents for family. Order was placed December 7….well it's December 25 and the tracking has yet to update. Nothing has arrived and I can't get any idea of an eta or if the items will ever arrive. A credit was applied to the app but why would I want to buy more items when I couldn't get what I initially ordered?
Hello Michele, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. You can check your estimated delivery date and track your package directly on the Temu app or Temu.com. However, we are experiencing shipping delays due to the high volume of orders this holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you further. Best wishes, Candy
Made purchase on December 4th and never received goods its dec 20 th already, on the top of that, instead of issuing refund to my PayPal account which i used to made purchase, temu issued credit to my temu app ( they want me to spend the credit money for the product they never delivered on first place). Very dishonest business practices. Buyers be aware. Scammers at its best.
12/25/2022
Finally, they resolved the issue after few days. But never again shopping with them.
Hello Fazal, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
I ordered 17 items 10 days ago haven't heard anything so I call to find out where my package is….have tracking number everything.I was informed all but 2 of the items were returned n refunded….NO MAAM I never received an email haven't received a full refund don't waste ur time with Temu first time even ordering n this is what I get no thx….THX FOR RUINING OUR CHRISTMAS TEMU
Hello Kirsten, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you further. Best wishes, Candy
I order a couple of Christmas gifts from them and was told they had fast delivery service and tracking. Delivery was fast and I would have my gifts before Christmas. Well the tracking sucks as my package was sent out on the 10th of December and has left the a facility in Los Angeles 11th of December and my packages will be delivered between December 14 - 23. Well today is the 23 at 2:30 pm and the tracking has not been updated since December 11th and is still saying it will be delivered today. Well my mail has already come for the day, so we know it's not coming today. They didn't send it UPS or FEDEX they sent it regular mail. Just incase anyone says Well it could still come. To add salt to injury, they then say if I don't get it by the 23rd they will give you a $5 credit within 48 hours. Try reaching a human to get that $5 credit, not that the $5 will help me out with the Christmas gifts I'm now out and have to go out a shop for at this late date. Something that could of been avoided if the tracking was sufficient and updated. Tried to get a refund but have to wait till I get my order. How funny since the tracking tells me nobody knows where it is! I might never get it. I'm on a fixed income so the refund sure would be helpful in replacing the now gifts I am short. Merry Christmas all. I'm just saying I'm tired of the run around.
Hello Tammy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can further assist you. Best wishes, Coco
I ordered from Temu at the beginning of December. I still have not received my items! Tracking still has yet to update! All it says is that a label was created! ZERO SHIPPING UPDATES! Received none of my items and spent over $100 on products! Will not order again!
Hello Ashley, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can further assist you. Best wishes, Coco
Sometimes the deliveries are on time but the rest of the time their warehouse doesn't bother to ship and after weeks of waiting and contacting their so-called "customer service" they stall can't be bothered to stick your purchase in the mail. Yeah they offer a 5.00 credit for late delivery but what good is that if your item is never shipped and you are so tired of the bad service you will never buy from them again?... My rating is DO NOT BUY FROM THEM NO MATTER HOW GOOD THE DEAL SEEMS!
Hello Randall, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
Here you get amazingly low prices for very low quality items. I ordered a large jacket. The actual size is medium. I just used it once during the cold storm on Dec 22,2022. This jacket will not unzippered. I had to force it open. Never seen so low quality items. I am 6'5" tall, 165" pounds. The hoody is so small it will not close. Picture included. The zipper will not work after 1 use. I had to force it open
Hello Hector, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.
I but a lot items, found some items no qualified, I tried to return but no way to find a return. I call customer service. They are very nice but nobody give you return
Hello Xiaoning, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email me at [email protected]. Best wishes.
My first 3 orders were delivered on time, no major issue. Even I had to return some items, I got all my refunds and got to keep 2 small items without even bother to return them. The delivery on my last order was very late, it took almost a month. I did file a complaint before my stuff finally arrived. But I did not expect Temu to give me a full credit for the last order. The representative from Temu told me it was a compensation for the late delivery. I feel grateful for Temu's generosity and gracious response. What a outstanding company!
Hello Bertha, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
Could not use the mastercard it says invalid i tried at several stores they all say invalid, i am not going to do surveys if i am unable to use the cards thank you
Hello Vicky, thank you for your feedback and we are sorry that you are having trouble placing your order with the virtual Mastercard. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. We work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay and more to protect your financial data. If you need additional assistance to resolve your issue, please contact me at [email protected] and I'll be happy to look into this for you right away. Best wishes, Taylor
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Claudia, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.