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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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Temu is a host site for multiple sellers. Most of the products are good quality. Watch for conflicting photos in a listing, note stated sizes (or lack of sizes), headlines sometimes fail to indicate that a choice needs to be selected (check for photo icons that specify size, color, and price differences when you click on them), multiple sellers means different pricing on same/similar items. Delivery time depends on what you buy - your order is given a delivery window. Temu will automatically issue a $5 account credit for late delivery. If items are damaged (take photos) or missing (they will check with the warehouse), go to your orders and use the return/refund button to receive a refund or account credit (with which I have had positive experiences). I have purchased many quality items at great prices, just remember to shop smart!
Beware of downloading the Temu app! To make you a new customer, they send you a picture with $100 gift coupons as a trap to make an account with them, without mentioning the requirements of spending money over $100 or $150 in order to receive the "GIFT". Keep in mind the same products are on Aliexpress for cheaper price/free shipping as well. They have a camera icon as well as google to upload a picture of the product and search all places. Good luck!
Hello Vesela, thank you for reaching out and we are sorry you are having trouble with one of the promotions. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. For help with rewards or questions about the promo terms, please message us on our Temu.com or Temu app live chat, email [email protected]. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. Best wishes, Coco
Don't believe the picture
These products are so different from the website picture. A total 3 out of 7 items are broken/defected upon arrival. Customer service kept on saying sorry, but when I asked about return process they hang up...call agin, same result.
Hello SW, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor
I have now made four purchases, with numerous items in each. Everything has been as presented, quality has been good to excellent, value has been excellent. I strongly recommend this site for purchases.
Hello Michael, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.
I have ordered four times so far and everything has been great. Just one time an item was out of stock and I received credit right away. Shipping around the holidays was a little longer than usual but thats to be expected. Still deleverd by last estimated day. The tracking site gives great updates to where your package is located. I will continue to shop with TEMU and share product recommendations and reviews on their site.
Hello Anne, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.
Very hard to communicate w them after a purchase
The killer for me though is the fact that i get absolutely pounded with no stop pop ups from them and you can't turn them off--POUNDED
I will not even consider another purchase from them until I can go at least 6o days without seeing their nauseating ads
Hello, thank you for your feedback. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. We appreciate you giving us another chance to serve you. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco
First order was processed and delivered as expected. Products received were as expected. Gift cards received with the order do not work and no one at Temu was the least bit concerned, nor did they try to help. After several back and forth texts the Temu Rep "Miles" just decided he could not understand me and "transferred" me to another person who never responded. I will use other suppliers in the future.
Hello Kerry, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. We care most about customer satisfaction and are always striving to improve. What you have shared is out of the norm. Could you email me [email protected] with your order ID, so I can help look into this matter right away? Best wishes, Taylor
Watch out when it looks too good to be true it is.
Downloaded the suspicious app and placed an order. I get order confirmed track the shipping and a day later "order canceled" for "suspicious activity on you payment". I re-order it asks for a copy of the CC with last 4 digits. Order gets confirmed then gets cancelled for "suspicious activity". What is "suspicious" is the app and everything. I don't know what they do with the order info. Apple Pay. I also tried to pay with pay pal. App requires your password for PayPal i.e. Does not link automatically to PayPal as legitimate vendors do. BE CAREFUL! STAY AWAY!
Hello Mona, thank you for your feedback! We are sorry for the inconvenience caused by your canceled order. We have detected unusual activities on your account. To protect you, we have temporarily placed your order on hold. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at wholesale prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this and help find a resolution for you right away. Best wishes, Taylor
First shipment they sent me a bunch of junk products with bad quality and false advertising, like the product will say wool but when you got it it is polyester! Or say it is cotton, but when you get it it's polyester!
They give you coupons, but it expires in a few hours.
They also kept on canceling my orders that used the coupons, so the coupons expired without been used. I asked customer service why they canceled my orders, they would claim it is for your security protection but I feel that is a complete lie. They want my utility bills, proof of residence, and credit card statemets to restore the order, but when I gave it to them, they kept my orders as canceled without telling me why. It's been a month since they cancelled my orders, and they kept ignoring me or playing games with me. But they didn't refund all my money for every order they cancelled. So they took my money and wasted a month of my time. I think they just want to collect money, expires any coupons you have, raise the prices, and cheat you.
Temu promise you free gifts when you invite enough friends to download the app, but the counter resets so fast and many people said they never got the gift.
I feel they are just a bunch of scam artists that cheats you left and right.
Hello JH, we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). As for the canceled orders, we have detected unusual activities on your account. To protect your account safety, our system temporarily froze the account, canceled and fully refunded the orders. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. If you need further assistance on return/refund or coupon status or referral programs, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco
This place is total bull$#*! i purchased about $150 worth of merchandise waited a month and still nothing my tracking is just a label they bought but post office is still waiting on items total scam the only thing i can rate this place on is customer servive they were decent which just makes me question it all wtf! They said they were refunding me and im still waiting on that so we will see wish is legit guess ill try there
Hello Kimberly, thank you for shopping on Temu and we are sorry you are experiencing difficulties with your recent order. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If your order is refunded, please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again to me directly at [email protected]. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Taylor
Several of the products that I ordered were pictured as sets. When you order, however, you are only ordering one of the sizes. Though not technically a scam, since I did get what I ordered, it is truly misleading. Once again, it was my responsibility to be more careful, but it is disappointing to have the ordering be so unclear. If you look at the pictures below, you will see the picture that is displayed on the website, and the picture of what I actually received.
Hello Randy, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and we strive to work with sellers to provide accurate product descriptions for every listing. To help us improve customer experience, may you share your order number and the items with misleading descriptions with me at [email protected]? If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu’s Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please feel free to email me ([email protected]) or message us through Temu.com or Temu app live chat. Best wishes, Taylor
I did not receive one item I ordered. They replaced my items with cheap items that could easily be bought at the Dollar Store which, at least has better quality items.i was actually excited to get the items that I had originally ordered but am now angry and feeling I got scammed. My original order was $54.98 but fortunately I had a $25 coupon. However, I still think $33.04 is way to much for the cheap crap I received.
I literally threw it all in the garbage because there wasn't one item I'd use. The company is a scam so save your money.
Hello Andrea, thank you for reaching out and we are sorry you are experiencing difficulties with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. If your items do not arrive, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can assist you further. Best wishes, Coco
I RECEIVED MY PACKAGE TODAY OF A MIXTURE OF ITEM I CHOSE. I AM VERY PLEASE WITH THE QUALITY OF PURCHASE.
Hello Victoria, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.
Customer service, named Mae, was very helpful and very pleasant with me. I had been sending emails about the refund that I was supposed to get and not showing into my account. So I called the toll free number and I spoke to Mae and she figured it out. Thank you Ms Mae.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.
I've placed 4 orders and received 2 so far. I've been happy with everything I've gotten. It's kind of like a Dollar Store, with all sorts of things I can't easily find elsewhere. The cost is more than $1 but extremely reasonable. I'm very happy I found it.
Hello Kathy, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy
I've made 4 orders and all items were delivered on time and as described. I see people complaining of packaging, wtf do you expect from something traveling so far? Packaging is bounced to be banged up. I've also seen people complain the item was wrong, one lady even posted a review with a Christmas tree sticker. That item she posted is exactly what they advertised it as she just didn't read. Comprehension is key lady. And 3rd I saw a lady having a fit about the post office not receiving her package yet. Correct. They were notified to expect your package and assigned it a tracking number for usps, they won't have your package for a bit as it's coming from over seas. You people are slowwwwww, leaving $#*! reviews because you're ignorant.
Temu delivers as they say and are legit. Period.
Hello Shaena, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy
I ordered about 15 items and there was half missing. I asked for a refund and they said they verified with the warehouse that all the items was there. Don't fall for the scam they will not send all your items and not give you a refund. Not trustable.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]). Best wishes, Coco
Don't get fooled by the advertisements of buy $100.00 get $20.00 coupon, " to be issued upon items shipped", you will NEVER get it.
Untrained 24/7 customer service representative that can not solve any issues.
TEMU lures you into their site with low prices, shipments arrive in plastic bags, poorly packaged, half damaged, and for returns they calculate in a way that they will still get some money out of it.
Cheaters, thieves, distrustful, you will experience this soon if you keep buying from them
Hello, thank you for reaching out and we are sorry for the inconvenience. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don’t mind sending us your order ID, we would be more than happy to help look into the coupon status for you. If you have any question about coupons or need any other further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Coco
I purchased a jacket and it was too large. I placed another order for a smaller size, which fits. I was provided a return label for the first jacket. I dropped it inside the post office, in their mailbox. It has never been seen again. I've chatted with TEMU customer service 4 or 5 times. I am always told how sorry they are for the inconvenience, and they have informed their supervisor. THAT IS IT. Nothing else happens. I filed a missing package claim with the post office twice and both times they say the package was never scanned. I'm assuming it had something to do with the label I was sent. I have basically paid TWICE for one jacket. If I created the return label, I would think that it is my responsibility to follow up on this. But since the label was sent to me, it should be the responsibility of TEMU. The worst customer service from any company I have ever ordered from. Do Not buy anything from here. I just did the chat AGAIN, and it ended as usual "We take your concern seriously, we have forwarded to our supervisor for further assistance." Then you never hear from them again.
Hello Tim, thank you for reaching out and we are sorry for the inconvenience. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]). Best wishes, Coco
Placed an order for 5 items on December 14th. Tracking is not updated since 14th. Gave me a delivery day of the 27th. No package. 28th still no package.customer service is not helpful. No need for 5.00 credit as I will not order from this website again.
December 30th. Still no package. Still not tracking updates.
January 2nd... still no package. Tracking STILL HASNT UPDATED. Again, customer service is no help.giving the same excuse...keep say that if no updates on tracking for 15 days you'll get a refund. That hasn't happened...
January 7th... still no package. Tracking still says it's in Evansville as it was on December 14th. Called the number and asked fir a refund and was told it would be applied as temu credit. I said no. I want it back on my card as I will not be ordering anything else of this scam website. Lady said she would put in a request for it to be applied to my original method of payment... 2 days later I get a message telling me that I have been credited 38.59 to my temu account...
Hello Lisa, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details at [email protected] so we can help you right away. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Taylor
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Jill, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.