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Temu

1.8

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Temu Reviews Summary

Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.

service
1,171
value
1,181
shipping
1,217
returns
861
quality
1,114
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

California
2 reviews
71 helpful votes
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Colors not true to photograph
February 24, 2023

Not impressed. Colors are boring compared to advertised photo. Yellow dress is not yellow but mustard. Multi color dress is wrong. In photo it is green with orange and looks sharp. What I got was aqua green and peach. Scarf I ordered is lack luster compared to pretty sheen advertised! Also to return you lise money. Less the percentage they advertised on sale! Shipping and handling fees! Beware.

Date of experience: January 25, 2023
Coco Z. — Temu Rep
over a year old

Hello Sharon, thank you for reaching out. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Ohio
1 review
2 helpful votes
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I was never really big on online shopping but my husband started talking about this app that he found from someone at work. He showed me all of the different things that he bought on it like his headphones and bicycle helmet and it was kind of hard to resist when Temu had so many products and categories. But everytime he sees me with a package, he constantly brings up how he was the one who told me about it.

Date of experience: January 25, 2023
Candy W. — Temu Rep
over a year old

Hello Sam, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.

Finland
1 review
2 helpful votes
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I keep seeing a lot of reviews about the quality of the stuff on Temu, but tbh just manage your expectations cause the stuff here are pretty good for the price. They're for sure better than Wish and they deliver faster than Shein. I've ordered from the site like 5 or 6 times and all the items I got were pretty good. It's easy to use the app, checking out seems safe and I got my orders around a week after ordering. It's a pretty good app for people who want to find good but affordable stuff, but you gotta consider the price point when buying!

Date of experience: January 24, 2023
Candy W. — Temu Rep
over a year old

Hello Rose, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.

Tennessee
2 reviews
5 helpful votes
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Great shopping site. Bad new order minimum
January 25, 2023

I found TEMU before Christmas and immediately fell in love. Made several orders, some big some small. Shipping always on time or early. Merchandise great quality. Recommended to lots of friends, family and co-workers. Ordered $12 worth of things 2 wks ago without a problem. Tried to place a $15 order 4 days ago and found out they now have a $20 minimum. I chatted, called and emailed, all confirmed the new minimum. This is ridiculous since items are so cheap. I could understand a smaller minimum but $20 is too much. I don't want to be forced to order other items. Not cool TEMU! RETHINK THIS OR YOU WILL LOSE CUSTOMERS...LIKE ME

Date of experience: January 24, 2023
Candy W. — Temu Rep
over a year old

Hello Lois, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected].

Florida
1 review
0 helpful votes
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Temu products
January 25, 2023

I buy a diferents products with this company and for me is a good provider and cheaper than other company's like to ebay, amazon, etc. The first five starts are the wide spectrum the items and in differents categories the uses of domestic's and work daily. The second five stars is about the easy interface in the phones for you select, review and pay this in a few minutes. Now the two stars is the delivery, that have a long time to receive our goods. The quality of products is another 3 stars for the company because you find goods products and another are regular productos. The prices is the four stars because not all the products are cheap, some products is possible to find at lest price than other's.
It's a alternative seller in some cases for your usualy products that you will need. The average is 3.5 to 4 four stars not more.

Date of experience: January 24, 2023
Candy W. — Temu Rep
over a year old

Hello Marta, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected].

New York
1 review
3 helpful votes
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Lower quality products, horrible customer service, you only get the credit refund in your temu account, not money back to credit card account.That's not American style.I don't want buy anything from there again

Date of experience: January 24, 2023
Coco Z. — Temu Rep
over a year old

Hello Kevin, thank you for reaching out. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need any further assistance, please contact us any time through Temu.com or Temu app live chat, email ([email protected]), so we can help resolve your issue. Best wishes, Coco

New Mexico
4 reviews
14 helpful votes
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Caveat Emptor
January 25, 2023

First of all, I want to say that I have no issues with Temu. The customer service has been great, shipping has been free, and they've been very responsible about communication. So why did I give them four stars instead of five? If you've been on the site, you realize that it is sort of a Chinese Amazon. They are some wonderful deals, but you need to cross check the prices. For example, there is a snowman cat bed going for $100, but the identical bed with the same brand is only $46 at Walmart. The game Rumicub is $47 on Temu. On Amazon, it's $15.00. Unless the deal is obviously amazing, I'd hesitate before purchasing. Sometimes you get a deal. Sometimes you get ripped off.

Date of experience: January 23, 2023
Candy W. — Temu Rep
over a year old

Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy

Washington
1 review
1 helpful vote
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Yes yes and now yes
January 25, 2023

This company is a dream come true the only thing is really pay attention to the items bcuz I've got a couple that didn't match the pic but I'm so I'm love with this company Amazon watch out

Date of experience: January 23, 2023
Candy W. — Temu Rep
over a year old

Hello Rashida, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected].

Missouri
2 reviews
5 helpful votes
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Didn't get my refund
February 22, 2023

I recently bought some items in Dec 2022. My purchase was for $900.00 or more. I sent back the items and never got back my credits. It's showing in the computer that they issue out the credits and never did. I use Klarna and paid around 600.00 dollars. This company refuse to give me my money back. I will call the attorney general and whoever I need to get my money back.Please don't give your money to a company that will not give you your money back. That's stealing!

Date of experience: January 23, 2023
Coco Z. — Temu Rep
over a year old

Hello Marsha, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment method. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you don’t see your refund in 7 business days or if you need any additional assistance, please feel free to reach out to us again through Temu.com or Temu app live chat, email ([email protected]). Have a great day! Best wishes, Coco

Minnesota
1 review
0 helpful votes
Follow Diane H.
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They, will not send you your coupons as needed. They are no good in that department, I have ordered many pieces,and received no coupons. So I need to get better with that. Better yet! Send coupon out to clients that order on the daily bases. Thanks for listening

Date of experience: January 23, 2023
Coco Z. — Temu Rep
over a year old

Hi Diane, thank you for reaching out and we are sorry that you are encountering difficulties with your coupons. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. There may be details in the promo terms and conditions that are missed in your current order. Please get in touch with our Temu Customer Service at [email protected] so that we can help assist you right away. Best wishes, Coco

New York
3 reviews
2 helpful votes
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So my packages have come open and retaped UPS is or someone is letting people go through your packages and retape them.

So i want to let people know this has happened to me 3 times and really it's petty but whatever. They now want to put the responsibility of shipping charges on you after the 2nd time

Date of experience: January 23, 2023
Coco Z. — Temu Rep
over a year old

Hello Renate, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email ([email protected]), so we can help resolve your issue. Best wishes, Coco

Florida
1 review
3 helpful votes
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GIVE THEM A TRY
January 22, 2023

I was originally hesitant to order from them so ordered 2 small products. Package came way faster than they promised. I had constant contact from Temu on the tracting. Products were as described or better. I have since ordered from Temu 4 more times with the same experience. On my last order I had a product that I wanted to return and thought that might be a hassle but it was a seamless process that took about 3 minutes. I elected to just have the payment credited to my Temu account because it is faster. Got the credit within 2 minutes AND they told me I did not have to return the product! Hello...yes please...I have now (after testing it out myself) recommended Temu to all my friends who are now ordering from them.

Date of experience: January 22, 2023
Candy W. — Temu Rep
over a year old

Hello Karen, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.

Alabama
1 review
4 helpful votes
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Worst site ever
February 21, 2023

Worst site ever! If part of your order is damaged, you're out of luck. They don't offer exchanges. And the minimum spend to place an order is $20. I got an item for $3 with a special promotion that arrived crushed from shipping damaged. Temu refuses to allow me to exchange it. They said the only option was to return for a refund, and then I have to buy $20 worth of stuff I don't want in order to repurchase the one item. Plus, they won't honor the promotional price. So it will be double the cost plus I'd be forced to buy other stuff I don't want. Horrible. I will never shop here again.

Date of experience: January 21, 2023
Candy W. — Temu Rep
over a year old

Hello Poodles, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco

Connecticut
2 reviews
22 helpful votes
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Scam
February 19, 2023

Spun wheel. Won 10 free gifts! Put in name Etc. Can't add address for shipment!customer service abysmal. Transferred to " expert" who didn't explain problem OR fix it but tried to give me $10 ( wow $10 whole bucks) IF I buy something. I'm not kidding! Still have no way to add my addressdon't bother with this website

Date of experience: January 20, 2023
Candy W. — Temu Rep
over a year old

Hello Bonnie, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco

Texas
2 reviews
1 helpful vote
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Awesome website Trust Me
January 20, 2023

Wow people,people please trust this site they is true to shipping, pricing and quality and size real.

Date of experience: January 20, 2023
Candy W. — Temu Rep
over a year old

Hello Detra, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes.

Colorado
1 review
3 helpful votes
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So far a scam
February 18, 2023

So far as I can see this is a scam I tried to win the 20 dollars by inviting people to try and it won't let you past the 2 dollars to go no matter how many people invite or post on my FB page makes it a scam

Date of experience: January 19, 2023
Coco Z. — Temu Rep
over a year old

Hello Roy, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email ([email protected]), so we can help you investigate right away. Have a great day! Best wishes, Coco

Florida
1 review
83 helpful votes
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Love them
January 19, 2023

I order often. Shipping takes some time but worth it. I use it for business and personal reasons. If something is out of stock they refund your money and give you an additional credit. Plus frequent shopping credits. Their $18 shoes are better quality and more comfortable than my $100 name brands. Forever a customer and I always check them first when I want something.

Date of experience: January 18, 2023
Candy W. — Temu Rep
over a year old

Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Candy

Mississippi
1 review
7 helpful votes
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Temu review
February 17, 2023

Watch your cart while ordering, I caught it just in time if I was ordering 1 item it would be increased to 2, more than once this happened. Also I have items missing from my order, and the quality of items I received was just about as expected. You get what you pay for.

Date of experience: January 18, 2023
Coco Z. — Temu Rep
over a year old

Hello Joan, thank you for reaching out. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly striving to improve. If you don't mind sending us your order ID, please reach out to me at [email protected] so that I can help investigate and assist you right away. Best wishes, Taylor

California
1 review
399 helpful votes
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My refund was denied and threatened to
February 17, 2023

I called customer service like 7 times I have ordered from this company before and never had issues this 3 times I ordered and this time I got nothing but rude customer service treatment telling me if I didn't stop talking or I shut up I would be disconnected I will say they have cute items great price but the customer service reps and escalation dept suck so now I'm disgusting it with my bank and giving them a terrible bad review please don't order nothing here take it else where.

Date of experience: January 17, 2023
Massachusetts
1 review
4 helpful votes
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Be careful to make purchase in Temu
February 15, 2023

Temu is not a online company like Amazon. My recent experience shows that they set up many scam to trick customers into buying their products. When I made my order online on Jan. 8, Temu website kept reminding me I could get $25 coupon if my order was over $40. I tried it. After submitting my order, I received an email from Temu, saying that a $25 coupon will be issued when my order is shipped. Yesterday, I received a message from Temu, saying that my order was shipped and will arrive on Jan. 17. I accessed my account to check if the coupon is available, finding that the coupon was expired by Jan. 12 without any notice! Before the good was shipped, the coupon had already expired! It is clear it is a scam! I called the customer service. A lady answered my phone. She said she could only transfer my claim to the company management team, because she had no authority to address the customer complaints. I never has such a bad experience on any other online companies like Temu. My case made me believe Temu is not a honest company! Be careful to purchase products from it.

Date of experience: January 16, 2023
Coco Z. — Temu Rep
over a year old

Hello Changsheng, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you email me at [email protected] with your order ID, so I can help look into your coupon status right away? Best wishes, Taylor

From the business

Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.


temu.com
Founded in 2022
Boston
+1191
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