Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Temu

Temu

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Temu?
grey stargrey stargrey stargrey stargrey star

Temu Reviews Summary

Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.

service
1,171
value
1,181
shipping
1,217
returns
861
quality
1,114
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Utah
1 review
1 helpful vote
Follow Angie M.
Unfollow Angie M.
Share Review
Report Review

Heard about Temu from someone I follow on IG and it has honestly changed my life :O I thought that everything she was saying was super exaggerated about how everything was crazy affordable and that free shipping was pretty much a guarantee BC NO OTHER SITES DO THAT—EXCEPT FOR TEMU APPARENTLY. Already bought a few clothes and skincare products and I'm so happy with all of them *-* Temu ain't good for my bank account but I love it anyway.

Date of experience: February 13, 2023
Coco Z. Temu Rep
over a year old

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco

California
1 review
1 helpful vote
Follow Lin H.
Unfollow Lin H.
Share Review
Report Review

This is my follow up review:
TeMu reached out to me after my first review, They acted really fast and improved their poor packaging from plastic to cardboard box and with Red Fragile stick on the box when my 2nd& 3rd shipment arrived.
Return are very easy, just need to print out the shipping label(free) and pack & drop *******@usps or ups location.
Product quality are good. Price are much better compares with Amazon for the same product.
Highly recommended this site with good customer service!

Date of experience: February 13, 2023
Coco Z. Temu Rep
over a year old

Hello Lin, thank you for reaching out. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email ([email protected]), so we can help resolve your issue. Best wishes, Coco

New York
1 review
0 helpful votes
Follow Seth S.
Unfollow Seth S.
Share Review
Report Review

Really nice website great prices
February 15, 2023

They also give out really good discount and promo codes such as UST1223 or *******

Alot of prizes can be won on the app too

Date of experience: February 13, 2023
Coco Z. Temu Rep
over a year old

Hello Seth, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Washington
1 review
7 helpful votes
Follow Evelyn H.
Unfollow Evelyn H.
Share Review
Report Review

As someone who has his trust issues with sites like this lmao, Temu's shipping game is honestly refreshing to see bc they don't make me feel like they just wanna scam me of my money. Most of my orders from Temu shipped within the delivery window they specify (sometimes it even comes a few days earlier) but they don't just leave u hanging when your order's gonna come late NO they actually give you some credit as an apology and I just think that that's a great way to make your customers feel like you actually give a frick abt them :)

Date of experience: February 12, 2023
Coco Z. Temu Rep
over a year old

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

New Jersey
1 review
0 helpful votes
Follow CHRIS B.
Unfollow CHRIS B.
Share Review
Report Review

Never received my items and they refuse to refund me. I could leave a negative rating I would. I will be calling them every day to discuss this matter.

Date of experience: February 12, 2023
Coco Z. Temu Rep
over a year old

Hello Chris, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered in a timely and efficient manner. Most packages arrive between 7-15 business days. You can track your shipping status and see the expected delivery date in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, you can email me at [email protected], message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Taylor

California
1 review
0 helpful votes
Follow Jessica K.
Unfollow Jessica K.
Share Review
Report Review

I don't recommend purchasing from Temu if you care about having high quality products. The quality matches the price point. Very cheap, poor quality packaging. The cheap packaging probably ruined the merchandise I purchased.

Date of experience: February 11, 2023
Coco Z. Temu Rep
over a year old

Hello Jessica, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor

NL
1 review
0 helpful votes
Follow Jenny P.
Unfollow Jenny P.
Share Review
Report Review

Better than drop ship
February 13, 2023

I have a HUGE problem with Tiktok, Shopify, and Instagram sellers puting HUGE markups on their stuff when Temu has them at like less than HALF THE PRICE of these sellers? Why would I pay so much just for drop shipped items when I can get the exact same ones on Temu for cents? I swear Temu really helped buyers find good stuff for less so I supppppper recommend them!

Date of experience: February 10, 2023
Coco Z. Temu Rep
over a year old

Hello Jenny, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

California
1 review
2 helpful votes
Follow Jen G.
Unfollow Jen G.
Share Review
Report Review

THEY WILL RIP YOU OFF
March 12, 2023

I've been in dispute for 2 months cus temu lost a package then repackaged it with more than half the items gone. They refused to refund to my original payment method and now I'm out $156! This isn't the first time I've had issues with this it's just the biggest.

Date of experience: February 10, 2023
Coco Z. Temu Rep
over a year old

Hello Jen, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since the timing depends on your financial institution. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you right away. Best wishes, Candy

Nevada
1 review
0 helpful votes
Follow Glori M.
Unfollow Glori M.
Share Review
Report Review

I stumbled upon this company by chance while browsing my Facebook feed and noticed the retailer came up. Since I was planning my child's graduation party from high school, I noticed many items offered by Temu that would be useful. I placed my first order and was impressed with the fast shipping and delivery not to mention great quality products that arrived. I ended up placing additional orders as I found items I needed. Temu is a great retailer that I look forward to shopping with again and again!

Date of experience: February 10, 2023
Coco Z. Temu Rep
over a year old

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Belgium
1 review
10 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

OK Amazon dupe!
February 12, 2023

Temu is pretty much like Amazon but cheaper. I mean you still have to figure out if the product is worth it or not, but most reviews on the site are mostly good! The stuff I got were pretty good too, tho some items were kind of cheap-looking but they were also like $0.99 so I'm happy with them! Basically just read reviews first and use your own judgement when it comes to buying anything online! Most of the stuff I got were pretty good that you wouldn't know they were just $5 or so!

Date of experience: February 10, 2023
Coco Z. Temu Rep
over a year old

Hello Mary, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Denmark
1 review
0 helpful votes
Follow Cary L.
Unfollow Cary L.
Share Review
Report Review

Bought this space heater because mine broke. But when it came, my bro apparently got it fixed for me without telling me. Luckily, I hadn't opened the one I bought yet and was able to return it and get a full refund in a few days :D It was also super easy and convenient to do it so thank you for being v v v understanding Temu and super big shoutout to the cs lady that helped me (Mai)!

Date of experience: February 10, 2023
Coco Z. Temu Rep
over a year old

Hello Cary, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

California
1 review
2 helpful votes
Follow April R.
Unfollow April R.
Share Review
Report Review

This business is a scam or the customer service representatives are all nuts from bottom to the top! When I ordered first time everything went smoothly and after two and half weeks I got my order. Items in my order were kind of low quality but I had paid low amounts for them of course. The next time when I was about to order via their website for the second time, there was something like a blockage on their checkout portal that it did not accept my form of payment! I contacted them two times via chat and after allotting my case to a so-called supervisor,I was advised after a few days that I'd better change my form of payment. As a result, I used another credit card of mine and again the payment failed. Next time, I tried my debit card and the transaction failed one more time! Whenever I contacted customer service reps, they were like robots who had the habit of giving me some repetitive, cliche type answers like again change your payment! Or contact your bank! Without trying to solve my issue over payment; as if they really do not listen to or care for their customer's requirements. I really do not have any issue in other online websites over finalizing and placing my orders except for this website. They are soooo unable to solve their customers problems; They are just GOOD FOR NOTHING!

Date of experience: February 9, 2023
Coco Z. Temu Rep
over a year old

Hello April, thank you for reaching out and we are sorry about your experience. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu partners with major global payment providers to handle transactions. We accept credit card payments through Visa, Mastercard, American Express, Diners Club, Maestro, JCB and through digital payments like Paypal, Apple Pay, and Google Pay. If your payment was declined, please consider contacting your bank for more information. We will do our best to assist you and cooperate with the bank on this. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Taylor

Tennessee
1 review
0 helpful votes
Follow wade h.
Unfollow wade h.
Share Review
Report Review

Orders from temu
February 12, 2023

I have order several times from temu considering they probably come from china --they got here in a short time--i got what i ordered-most of them were not top of the line products,but the price was very low-got and they what i expected they worked ok- i will order from them again no problem with them

Date of experience: February 9, 2023
Coco Z. Temu Rep
over a year old

Hello Wade, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Pennsylvania
6 reviews
38 helpful votes
Follow Barbara s.
Unfollow Barbara s.
Share Review
Report Review

Pleasantly surprised
February 11, 2023

I placed my order on Feb 2nd and it arrived on Feb 8th, earlier than expected. Items were typical discount quality, but well worth what I paid. I was a little leery, in the past orders from overseas took forever, but Temu did great. I already placed another order. And my pup is happy with her bone!

Date of experience: February 9, 2023
Coco Z. Temu Rep
over a year old

Hello Barbara, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Texas
1 review
0 helpful votes
Follow Fernando H.
Unfollow Fernando H.
Share Review
Report Review

Roughly half of the stuff I ordered I didn't get, almost all of the other half arrived damaged, with missing parts, and their refund process sucks, it can take up to 30 days, not coming back, why advertise and actually sell something they don't have.?

Date of experience: February 9, 2023
Coco Z. Temu Rep
over a year old

Hello Fernando, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can further assist you. Best wishes, Coco

Pennsylvania
1 review
1 helpful vote
Follow Bridgit B.
Unfollow Bridgit B.
Share Review
Report Review

It takes forever for you to feed your fish. It's ridiculous. And why can't I use my own link on multiple accounts? It still counts lmfao. About to delete the app even tho I do make money on it SOMETIMES. Other times they put a freaking expiration date on it EVEN when you try all day to do it. Soemtimes it doesn't even give you the reward when someone uses your code new or not. Starting to not like it.

Date of experience: February 9, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team

New York
1 review
0 helpful votes
Follow Vincent I.
Unfollow Vincent I.
Share Review
Report Review

Happy Buyer
February 11, 2023

You've got to be kidding. ByeBye Dollar Tree and % Below etc. Amazing selection of goods at extremely reasonable prices. If I take my time and I will find just about anything I need or want. Though I have noticed the prices creeping up on more popular item. Great pricing and amazing customer service

Date of experience: February 9, 2023
Coco Z. Temu Rep
over a year old

Hello Vincent, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Texas
1 review
0 helpful votes
Follow Traci T.
Unfollow Traci T.
Share Review
Report Review

LOVE TEMU
February 9, 2023

I have ordered 3 times in 6 weeks, I have received 2 of the orders already with the third to arrive in the next week. The first two orders came within the timeframe promised. The products are WONDERFUL! I have not been disappointed with anything I have ordered, household products, baby toys, I haven't ordered clothes or shoes as I fear the sizing might be different that what we are accustomed to but I will be a lifelong shopper for sure! Once again, everything has been great quality, I wouldn't hesitate to try anything they offer! TEAM TEMU!

Date of experience: February 9, 2023
Coco Z. Temu Rep
over a year old

Hello Traci, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Illinois
1 review
2 helpful votes
Follow Scam R.
Unfollow Scam R.
Share Review
Report Review

No refund and told you will get one
March 11, 2023

I purchased several items from them, was missing several pieces. First I was told that they shipped them, even though I took pictures of the packaging that looked like it was opened and re-taped closed. They finally stated as a curtesy they will refund my order, which I thought was nice. I never received the credit. I have been trying to get a response from them and I can not get one. I am told 24 hours, 24 hours and again 24 hours. I finally was then told within 8 hours, still no response. This company is a Scam. Do not purchase from them you will not see your items or get a refund

Date of experience: February 8, 2023
Coco Z. Temu Rep
over a year old

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]). Best wishes, Coco

New Jersey
1 review
1 helpful vote
Follow Li K.
Unfollow Li K.
Share Review
Report Review

Less than 1
March 10, 2023

If possible, I want to give the rating point as 0.2. Do NOT by anything through this platform.
All items I got are very cheap quality. And the whole refund progress are horrible experiences, the worst return experience ever.
They shipped my same (one whole) order in 3 shipments, but when return it only gives the items in first shipment free shipment coupon. The rest items in other 2 shipments charged 7.99 for each. You have to keep complaining with their customer service every day and explain your situation over and over again. All these took me between 1/6 to 2/10, almost everyday. And have to bare them rude attitude.
I will never and ever purchase anything from them.

Date of experience: February 8, 2023
Coco Z. Temu Rep
over a year old

Hello Li, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). We may split orders into multiple packages depending on the number of items in your order or the size of the items ordered to comply with shipping weight limitations and to deliver part of your order faster. The first return for each order is free and additional return packages will have a $7.99 shipping fee deducted from your refund. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor

From the business

Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.


temu.com
Founded in 2022
Boston
+1191
See all photos