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Temu

1.8

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Temu Reviews Summary

Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.

service
1,171
value
1,181
shipping
1,217
returns
861
quality
1,114
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Vincent P.
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I've been on Temu for a while now and it's always so wild how they always seem to have promos and discounts that slash the prices crazy low! Plus I can easily pay using ApplePay! The amount of money that I've saved shopping everything on this website I CANT EVEN and it's even better because you save even more with their free shipping promo. All i can really say is DAMNNNN

Date of experience: February 8, 2023
Coco Z. Temu Rep
over a year old

Hello Vincent, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Washington
1 review
0 helpful votes
Follow Katyrn G.
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Wasnt happy with the item that I got and wanted to get a refund for it. The websites customer service was super great and helped me thru their free returns process so it was easy to return my order AND i got a full refund on my PayPal! The return process took around 1 week to do so not too bad.

Date of experience: February 8, 2023
Coco Z. Temu Rep
over a year old

Hello Katyrn, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

New York
1 review
0 helpful votes
Follow Joo A.
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Temu has lots of varieties of items at low prices.
Not only the price is better than Amazon, but they also offer free shipping and free return without a membership fee.

Date of experience: February 7, 2023
Coco Z. Temu Rep
over a year old

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

NL
1 review
0 helpful votes
Follow Jim R.
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I bought these earphones because mine broke but I didn't expect it to come this soon! The site says to expect delivery within 15 days, but my package arrived a few days before the date mentioned on my order and I was super excited The earphones also work really well and sound even better than my old ones, so I'm really happy that I got them. Ive been using them everyday since I got them from walking home from school to working out and even while doing some chores!

Date of experience: February 7, 2023
Coco Z. Temu Rep
over a year old

Hello Jim, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Switzerland
1 review
0 helpful votes
Follow Marion R.
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Products are great especially for the prices. Services are good too. You can track your delivery using the app and you can chat with customer services through the app anytime too. Products are pretty standard. They're not luxury products, but they're legit! The price is good too and payment is easy since Temu allows you to pay with PayPal.

Date of experience: February 7, 2023
Coco Z. Temu Rep
over a year old

Hello Marion, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Washington
1 review
0 helpful votes
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I kinda like using the e-wallet thing more than actual credit cards but I hated that I always had to have a card for whenever I wanted to buy smth online but that's what made Temu IT for me! Apple Pay, PayPal AND Google Pay? Temu got me covered hahahahah I linked Temu to my PayPal and my charges come in instantly! Great for buying supplies for my small business btw!

Date of experience: February 6, 2023
Coco Z. Temu Rep
over a year old

Hello Doug, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Ohio
1 review
1 helpful vote
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Double charges
March 8, 2023

I have 3 bank cards used all 3 ordering items when 3 banks send fraud alerts on all cards big red flag every item purchased was double charged over 200$ on 1 card needless to say App deleted no one in my family is allowed to order from TEMU AGAIN. Terrible doing business with your rip off company check your statements people!

Date of experience: February 6, 2023
Coco Z. Temu Rep
over a year old

Hello Kelly, thank you for reaching out and we are sorry about your experience. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to look into this matter for you right away. If these are pending transactions, they do not always lead to actual charges. If not processed, pending transactions are typically removed in 2–5 business days. If there is unauthorized access to your account, we strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. We will do our best to assist you and cooperate with the bank on this. Best wishes, Taylor

Finland
1 review
0 helpful votes
Follow Tim R.
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I used to shop on the more popular websites but they were really expensive and I'd either have to not buy the item or dip into my savings. So happy that a friend of mine recommended Temu because she said that it was where she did her online shopping to save money. She was so right! I couldn't believe the prices that I saw the moment I checked it out and I kinda regretted every buying from those other websites in the first place. I wondered if it was too good to be true and if they were just pushing low quality knockoffs BUT THE ITEMS WERE SUPER LEGIT! There's no going back once you've tried temu, seriously changed my life.

Date of experience: February 5, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Illinois
1 review
3 helpful votes
Follow Yun C.
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Temu seems to offer good price with a high ratio of defective product. Out of the total 13 items we ordered, 3 of them were defective, that is almost a 25% defect rate. Return process is relatively easy but we've used Temu credit option only so far. Not sure how long it takes if we request refund to the original payment method.

Our other big concern with this website is their pop-up promotions which are pure scams. We've got "buy $30 get $10 coupon", and "buy $60 get $20 coupon" offers. After we receive the code and try to redeem it with our next purchase, it says "you have to buy $30 to use this coupon code", which means the $10 or the $20 are not true coupons at all. If you buy again today, you will be prompted the same messages to induce you to add more items to the shopping cart. Be careful with this site!

Date of experience: February 5, 2023
Coco Z. Temu Rep
over a year old

Hello Yun, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance or questions about promo terms and coupon conditions, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Germany
1 review
6 helpful votes
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Pretty reputable site
February 6, 2023

I think Temu is a pretty reputable site! I did some research and found out they're linked to a really big corp overseas that's known for their affordable price items and have a Boston-based HQ too, so its not a SCAM. From my research, they seem pretty legit! People just have to put aside their prejudice against them. I bought a couple of stuff from the site and the items were good + the prices were cheap so they're a fairly okay company IMO!

Date of experience: February 5, 2023
Coco Z. Temu Rep
over a year old

Hello Jeremy, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Maine
3 reviews
3 helpful votes
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Scam
March 6, 2023

I placed an order a week ago. For some unknown reason it was split into 3 orders. I received one pkg this week with several duplicate items and some missing items. My total was over $50 and I received $1.00 worth of cheap merchandise

Date of experience: February 4, 2023
Coco Z. Temu Rep
over a year old

Hello Diane, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. We may split orders into multiple packages depending on the number of items in your order or the size of the items ordered. For example, if there are too many items or any item is oversized, our logistics partner may have to separate them into multiple packages to comply with shipping weight limitations and to deliver part of your order faster. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). After the rest of the packages arrive, if you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]). Best wishes, Coco

Texas
1 review
2 helpful votes
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After 10 days of submitting my order today I get message that they don't have the items that I ordered and my refund will take up to 30 days.

Date of experience: February 3, 2023
Coco Z. Temu Rep
over a year old

Hello Roya, thank you for your feedback! We are sorry for the inconvenience caused. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Luxembourg
1 review
0 helpful votes
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I did my research before buying, apparently Temu is base in Boston and not some rando country. So i decide to give it a go. The website is sooo easy to navigate that I even got my mom on it (she's obsessed with the site now obviously). All you need to do is sign up and the site shows you these cool product recommendations right when you open it so shopping is super easy. You get to discover a lot of products you never knew existed! They offer really low prices too, like the ones you usually get when you buy wholesale but you don't need to buy a lot tho. You can just get one item at the fraction of the price that dropshippers usually give!

Date of experience: February 3, 2023
Coco Z. Temu Rep
over a year old

Hello Stephan, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Illinois
1 review
2 helpful votes
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Need to improve your customer service thank you for taking care my issue and will continue to shop with you guys

Date of experience: February 3, 2023
Coco Z. Temu Rep
over a year old

Hello Jenu, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind sending us your order ID, please reach out to me directly at [email protected] or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Coco

North Carolina
1 review
1 helpful vote
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Great deals but...
February 5, 2023

Prices are affordable and I love their basic house hold items. Delivery wait is too long. 2 weeks top.

Date of experience: February 3, 2023
Coco Z. Temu Rep
over a year old

Hello Janice, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days.Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Sweden
1 review
0 helpful votes
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Been wanting to get into making smoothies lately so I bought a mini blender and I've been having so much fun with it! My daughter saw the exact same blender on those dropshipping IG shops sold at 5x the price, but the Temu one works just as well. Even better that the price is a fraction of what dropshippers sell. The only difference is there's no logo or brand on it but honestly love the minimalist look.

Date of experience: February 3, 2023
Coco Z. Temu Rep
over a year old

Hello Karl, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Washington
3 reviews
11 helpful votes
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Very inefficient business practices
March 5, 2023

I ordered a quantity of 12 wallet/watch gift sets for when I visit my family out of the country on February 6th. I ordered on January 18th and received an estimated delivery from January 26th-30th. I finally got a delivery notification that it was signed and delivered to a post office location in California on February 1st... I live in Oregon so when I went to inquire about why the package said it was delivered to a different state. USPS said that it is being returned back to the sender. I tried to request a refund from Temu but have received runaround. Overall, it's been a very bad experience purchasing on Temu and I don't recommend anybody to purchase their products from this site to avoid further headaches and issues.

Date of experience: February 2, 2023
Coco Z. Temu Rep
over a year old

Hello Billy, thank you for shopping with us and we are sorry you are experiencing difficulties with the order. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please feel free to reach out to me at [email protected]. Have a great day! Best wishes, Taylor

Maine
1 review
0 helpful votes
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Wellggod stuff
February 3, 2023

They have a lot of nice things in here I bought alot of dog dresses and outfiys they are so cute and a good price and very well made and very reasonable price and bought other dog items I keep saying I'm not buying her any more clothes but I keep going back on the site and just ordered her 3 more outfits can't help it they are so adorable everyone comment how cute clothes she has and says she has more clothes then they do

Date of experience: February 2, 2023
Coco Z. Temu Rep
over a year old

Hello Jeannette, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Arkansas
1 review
0 helpful votes
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Temu is excellent
February 3, 2023

Redeem CASH up to $200.00! Click and accept my invitation on Temu! https://temu.com/s/2OMvMfoxz5wYE2N

Date of experience: February 2, 2023
Coco Z. Temu Rep
over a year old

Hello Tinker, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

Arizona
1 review
0 helpful votes
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A bit late but it's ayt
February 3, 2023

Tbh the shipping was really late but I get it cause it was from overseas which really takes a while. I ordered smth from similar shops too and shipping really takes a while. I got my order late, but everything arrived in great condition so I'm not too mad about it esp since they gave me delivery credit for the delay Overall, it was a pretty good experience shopping in Temu, just gotta estimate the delivery time better in the future! Plan two weeks ahead to make sure u reach their 15 days delivery!

Date of experience: February 2, 2023
Coco Z. Temu Rep
over a year old

Hello Clemen, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Coco

From the business

Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.


temu.com
Founded in 2022
Boston
+1191
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