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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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Put in a decent order for my company, paid through Paypal that has already verified my payment credit card, after Temu accepted my order and Paypal purchase, a few hours later, they refunded it asking for verification of the credit card I used through Paypal, they wanted me to send them a credit card statement to verify that I an the actual owner of the credit card, Paypal guarantees this this as they have done this with me already. Complete garbage, I will spend my money as I have at AMAZON, trusted purchasing site for products, stay away from temu crap!
The order and shipment was excellent, items arrived on time, the products are good quality and the prices very reasonable. I highly recommend TEMU, they keep in touch through texts or email about the tracking number.
Hello Krystyna, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Have been on Temu for a while now and I don't think I'll ever go back to other websites bc they don't take care of us as well as Temu does. Even if shipping takes longer than most, they still balance it by giving us affordable prices and great quality products so I don't really mind much. Category selection is also better than others' + free shipping
Hello Gordon, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Def not my first time on this site bc I've been using it for revamping my entire life <3 Wardrobe, bedroom, and even my dog meo getting a makeover! Temu fr has the widest selection of legit yet affordable products I've ever seen. It's super easy to pay too since it connects to my PayPal and ApplePay so it's basically a one-touch payment. They'resuper secure with my details too since they take me to the official apple gateway!
Hello Janica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Sneakers came in 3 sizes larger than ordered. Mask did not light up and the couch cover was just ugly. Returned them to Temu month ago. Have spoken to several agents asking about the credit. Still waiting. Not expecting it back at this point.
Hello Lana, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email ([email protected]), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Coco
I'm a savvy senior with plenty of online purchasing experience. At first, I was cautious with TEMU, I was first impressed with their website, well executed and description of items, options to pay are numerous including PayPal. I firstly bought 4 or 5 small items on 1 order to check their shipping. TEMU surprised me by being attentive to my order all thru the shipping process via email and texts, even included a USPS tracking number. Order arrived in a timely manner and products were good quality for what they were. I have since made 3 more separate orders, all were satisfactory all around. No complaints from me. I will surely order again in the future without worry.
Hello April, thank you for shopping with us and sharing your 4-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
After purchasing kitchen and beauty items from TEMU, I was very impressed with the quality and how quickly it arrived! Will definitely be shopping on there again.
Hello Carmellinda, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Search is just plain awful
I in in ear monitor systems amd got womens clothing, lightbulbs, and other household items
Ridiculous
Looked a t mens Hawaiian shirts
Fabric description on most was stretchy
No fabric listed or wash instructions
Will not order something i know nothing about
Also virtually no brand names
Oddball brands
What a joke. Selling crap from china
Prime is so much better!
Hello Bob, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can help you to resolve this issue as soon as possible. Best wishes, Candy
I shop using ****o* for past 11years. I shop online on average of 2 to 3 times a week. I still shop there until I started using TEMU.
I will tell you from my own persoanl experience with TEMU the "Good and Bad"
FYI, Starting since 2/2023 I shopped around 5 times on TEMU on veriety of items and spent about $400 dollars.
-GOOD-
1. Wide veriety of items available (some items are really uniqe and make your life easier)
2. Prices are super super low for the quality and the design that your getting. (I never understand people who complain about $10 smart watch because you can't speak to text) Come~on.
3. Free shipping from China in about 2 weeks through customs with "Tracking" information from USPS. I think thats amazing. And Tracking that actually works!
4. Easy to use app interface (I think its one of the best) Fast responds on every clicks,
Fun and intuitive stuff like spinning wheels, bonuses, free gifts, instant text updates and etc.
I can still list more positive items about this site. But I will just stop here. You can try them out and see for your self.
-BAD-
1. Only thing I dont like about TEMU is the shipping time takes to long. Coming from ****e to 2 weeks is not easy, but knowing that how, where it's coming from and the value for the money? I will just accept it and continue shopping.
Hello Jack, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I hope the company will accept my apology said that they took $7 out of my account without authorization I made a purchase that I don't remember I did sincerely sorry customer service was great helping me out with this got to think about things before I react
Hello Robbin, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Went to the TEMU website. It asked for credit card upon sign up and stated I would not be charged. Entered card info and within 5 min was charged 2 times. Listed charges went to Orrmvbfnv.com & Nyusgf.com. Total fraud amount $43.
Hello, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Candy
Temu is a lot like Wish. They are selling cheaply made stuff for low prices. So, most is so-so. Occasionally they will have something really good though. If you purchase clothes, purchase way bigger than you need because they will shrink big time. In response to Temu's response, they do not make sure their sellers descriptions are accurate. That is why I have had to use the return/refund me option so much because they do not keep after any sellers to have accurate descriptions even after you report inaccurate descriptions. Don't get me wrong there are good sellers who give accurate info and accurate pics. Most do not though. Luck of the draw as to which you will get.
Hello Nicole, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I bought items for 300 $.Delivery failed- no one contacted me.- I can not have a refund. TEmu wrote:
"PO Box at 10:29 am on February 9,2023, in PISCATAWAY, NJ *******.
Our team has confirmed that the package was delivered to the correct address. "
That was not my address. I have never used any address like this.
"After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order."
No commands -
just:O
Be aware
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have ordered many times and have received all products ordered. Never had a problem with any cancelation. It does take a little longer for shipping but I have no complaints. Prices are great and have always had free shipping. I have and will recommend Temu.
Hello Glenn, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I used discount code OPT5350 to get 30% off and free shipping on my first order! Shipping is a bit slow but if it's late they give you $5.
Hello Jade, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
At first I was skeptical about this company because of the price for their products. But after my fist order, I was hooked. The quality of products are top notch. The products come timely and when I was not satisfied with the product because it was the wrong size, returns were easy. They gladly send a return label so I can send the product.
Will continue to order from this company.
I work at the YMCA and I often order toys that I use as prizes for my kids.
Hello Mila, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
DO NOT UNDERSTAND THE ONE STARS. GREAT COMPANY TO WORK WITH FREE RETURNS,GREAT TRACKING, GREAT PRODUCTS.
Hello Joann, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
There are some regularly priced items that are ok, but if you order the really inexpensive stuff, be prepared.
I did get a decent bath mat but could have paid the same at WalMart.
But take a look at these fairy garden items. I'm not sure what kind of fairies they use in China, but mine do not fit on these things...I figure that I wasted at least $30.00 of $50.00 spent. The junk will go on the garbage. I wouldn't even donate this junk.
Hello Jacqueline, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Best wishes, Coco
Sure cheap stuff. Like most things, read the descriptions. For customer service, was great was refunded part of my order for missing items. Had option for return to original payment or temu crrdit...
Hello, thank you for shopping with us and sharing your 5-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I was surprised Temu had real time tracking since the app looks so simple but it really helped figure out where my orders were coming from. Delivery was a little later than their 15-day estimate but they did give me $5 delivery credit for it which was nice. Products are pretty okay looks the same from the image (see my photos) but the price is really the big draw here. 4 stars because they do take accountability for their late deliveries so not really a bad shopping experience!
Hello Kimmy, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. We maintain a strict privacy policy and proprietary data protection system to ensure that your information is kept safe and that you can shop on our platform with peace of mind. All of our payment links are PCI-certified and we work with major payment providers, including Visa, Mastercard, Paypal, Apple Pay, Google Pay, to protect your financial data. Please do not hesitate to message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Coco