On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
We monitor reviews for authenticity
First time customer, spent 123.00 gave my e-mail and downloaded the app for 100.00 off they only honered 30.00 then after taking the cash from my account they suspended the order and wanted me to send photo of my bank statements... what? Said they suspected fraud? DO NOT waste your time or money for something to good to be true, they will take your money and then say it could take 30 days to see it back in account. I filed a fraud alert with my card issuer, rep told me I wasnt the first.
Most items are of decent quality and priced much lower than retail. One positive aspect is that there is no fee to return something if it i not as advertised, or damaged. I saw dresses I paid twice as much for at other online stores. My favorite purchases have been a robe, a dress, and lots of kitchen equipment. I order about once a week and opening the orange bag is something I really look forward to. Often I find items that are helpful and which I didn't know I needed.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I love this place. I have purchased at MINIMUM thousand dollars worth of products and they're all perfect. I used a coupon code to get a $50 free credit S23XP2W you can use the code if typed into search bar and get a $50 credit! Don't walk, run to this site!
Hello Veronica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
They charged me for my order, marked that they delivered my items, I checked my mail box and mail office in all compartments. It got sent to the wrong mail box and I don't have my items. They need to fully reimburse me to change my mind about why I should use this app again.
Hello Rebecca, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
I love the stuff...I really do... I ordered twice in 1 week & so far everything is awesome. My problem is, I simply cannot find new people to click on the links daily. This is even after joining temu groups on Facebook. Also, they are now 1 by 1 blocking me from sending requests. Another thing is, the little games seemed to be rigged after winning 2 prices...the items are lovely, but the site is a bit frustrating.
Hello Suzanne, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I've always liked online shopping for its convenience, especially when I have an entire messy family to take care of. It doesn't even matter what's happening in my home whether my corgie need a new toy or my kids break something or even if I realize that I need something, Temu is good for a really bargain price
Hello Dylan, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
It's now four days since two separate "in stock" purchases. Items were almost immediately marked as shipped, but USPS shows "Awaiting Items".
Why is Temu not shipping?
So far I'm not impressed. Probably my last purchases using Temu.
Hello Frank, thank you for sharing your feedback. Customer satisfaction is the most important to us and we are constantly striving to improve. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. We hope that we can continue to provide the best experience for our customers. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Lowkey mad because their delivery partner wasnt careful with my order but kudos to their purchase protection that let me return the items even if the damage was minimal. I just clicked on the customer service button on the app and a rep helped me wih the return. Returns were super simple too since u just print out the waybill they give u and drop it off even got a full refund for everything.
Hello Oliver, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Temu has the same exact clothes as chicme go see for yourself I'm not making it up same price and all
Hello, thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I ordered 3 blankets, and a Christmas stocking was a free gift. Got confirmation that items arrived and all I got was a cheap dollar store Chinese fan. I made a dispute with my credit card and got a refund.
Hello Denise, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can help you. Best wishes, Coco
This seller had some great and positive ratings and reviews but a part of me was still skeptical about buying this product BUT I HAD NO REASON TO BE. The seller absolutely came through! Pictures and descriptions were very accurate and I got a great product free of any defects or damage:)Temu gets their photos straight from the seller I think so that's why the photos are so accurate. Have been enjoying it so far so thank you!
Hello Nathania, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
They are from Boston selling things from overseas, cheap price but takes up to 14 days, some sellers are not perfect hence i did refunds for those, other than that no complains, just will be more careful when i look at sizeee
Hello Leornard, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Like most shopping apps, Temu keeps reco-ing me products they think I'd like. Unlike most shopping apps, I ACTUALLY LIKE THEIR RECOMMENDATIONS! Really beats going thru thousands of products when the stuff I like are already right on the site when you open it! It's fun to window shop too
Hello Adam, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Don't get me wrong, for the most part, I like my items some are super, super, cheap,cheaper than dollar tree. Temu, customer service is horrible, you don't get to speak with anybody just an automated typing service, so basically no customer service, just an automated response of someone typing the same thing over and over with no resolution of the issue., I was told, they're going to connect me somebody that can help me, which that NEVER took place they, sent me coupons that are not valid and they're not expired, they just dont work. I've only shopped twice,I had to return some shoes that were too big which it was my fault, I got half of order in 7 days I ordered a half size up similar to Shein, things do come quicker customer service is no customer service.Still no help with my problem, so my issue is not resolved guess they don't care and I did not get my free gift that was supposed to come with my first order of over $40
Hello, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. Please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368 for help with any official Temu account orders. Best wishes, Coco
Be aware of Temu shopping platform. Our 1st 2 couple orders were perfect given Temu handled the problem correctly. When we received BAD products, they're gladly to issue our refunds. However, when we received our 3rd order with POOR quality items, we were responsible to shipping charges for any returns, which I found it unreasonable practice on Temu part. I've voiced my opinion with Temu's management with no prevail. So we decided to leave Temu for good. So shop with your own risks.
Hello Brandon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I bought several graphic tees from temu. I received my order's, the t shirts are not true to size, the shirts get wider, not longer. Can't wear the t-shirts out in public, they don't cover your belly. Very disappointed, I gave them a chance. Not recommended.
Hello Rachel, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
The wig was used and it smelled so bad it was nappy and dirty I reached out to temu and I haven't heard from them yet the wig was 15.89 disgusting not satisfied be careful what you buy from them the prices or cheap but the product is used
Hello Sharon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Model 62-AC charger is supposed to be a 36 W fast charger. However it could not charge my Samsung tablet. In my estimation it is worthless.
Hello Arthur, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
SCAM. They take your money and then you never receive any items. Look at the photos for tracking- it's not even been shipped: 15 days later and it's still a label waiting for the package to be delivered to USPS.
Hello Suzanne, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you right away. Best wishes, Candy
I've read the reviews, although I haven't tried to return anything, so far my experience has been great. Shipping has been spot on, for me a day or 2 early. I have ordered lots of products. If you read all of the description of the product you shouldn't b shocked if you get something small, they do tell u sizes. However, clothes and shoes r not to size unfortunately, that's why only 4 star. Big women's clothes need to go one size up from what you wear. I am a 2 x, but have to buy a 3 x. And some tops r smaller up top, but I'm also a size d, so I'm bigger also. Amazon lies about sizes too and Amazons shipping is now taking longer even as prime. I'd rather shop with Temu for the great prices. And those saying cheap material. Well look at how much your paying. If it's too low then you know it's made with cheaper material and u Can't expect to pay $5 and get a product worth $50. Oh and my coupons always come off, so far anyway.
Hello Lisa, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. What you have shared is out of the norm. If you wouldn't mind sending us an email with your account details to our Temu Customer Service at [email protected], we would be happy to investigate and assist right away. Best wishes, Rachel