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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I am very pleased with Temu. I have purchased 188 items since Dec. 3rd with 8 orders. My first order was before Christmas and because I figured this was coming out of China I didnt expect it by Christmas. It came by the 17th. I have purchased mainly inexpensive stuff. Socks, artificial floral, hair pieces and accessories,Christmas stocking stuffers, household items, and some clothes and shoes. I was hesitant with my first order because I had never heard of them, but they had a Christmas projector light that I wanted for a good price, so I took the chance. I'm really glad I did. They can have really great prices, the shipping has been like any other store and I've been really happy with my purchases. You really need to READ the description. Sizes are in cm most of the time and not in inches so again READ the description. The clothes are probably out of China and run small. I'm 5'2" and 150 and bought a dress in xxl and it was still a little tight, but it really is pretty. I've bought a couple pairs of shoes and they run true. You should read the item reviews, some will have photos and you get get a better idea about what you're buying. I've been given 2 promo credits and received both with no problems. I have had no problems with Temu, I have been a little disappointed with some items, but it's because I didn't READ the description. Their artificial floral stuff is amazing, very realistic. Go ahead and try it, I don't think you'll be disappointed
I wish I could give a 0 star! I didn't receive my package, and it said it was delivered on the app and on USUPS! I called and it said it was all refunded! I never refunded it! I am beyond words and absolutely devastated, I bought all that for mom and her birthday and now she gets nothing. I don't even get refunded until A MONTH! I will NEVER shop on TEMU again, as much as I was so excited to buy from temu, never again...
Hello Jaidan, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Have a great day! Best wishes, Coco
Saw the ads on Temu and went on to buy some items i need, safe to say this is my new favorite,my only downside is just shipping takes a while, they are hella cheap for some items, not All though i must say, so do your comparison, havent tried to refund any items yet
Hello Keith, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Enjoy the selection on Temu, they have a wide variety of items, honestly those poeple complaining that items are from china, alot of things is also from china so i don tthink this is a big problem at all, bought a bunch of items for my music station so when my friends came over to jam, they were impress how comfy and organized everything are, worth trying this app for sure
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I am still fighting for my refund (worth of $150+) after a month. Twice, I contacted the "Customer Service" via the Chat, I was told that their manager is working on it. Another 2 weeks had gone by, nothing happened. And another ticket had been created with the new chat. Note that you will not be able to copy a record of your chat, nor it's been sent to you like at Amazon. So beware of it.
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email ([email protected]), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes,Coco
Im a bit older so it obviously took me a while to really get into the rhythm of Temu. I knew how to use it but it felt like I didnt until i kept going on it constantly. Now, its the place where I get most of my household essentials and I really like it!
Hello Adam, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I ordered the heated socks and gloves. I do not feel any heat from either. I guess its like they say. You get what you pay for...low price...low quality.
Hello Laura, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
It offers $100 bonus for installing and using the app on the cellphone. I did that and made a purchase from my cell phone. However, I do not see the $100 bonuses. Is this a case of false or "tricky" advertizing? I do not know but the end result is the same. I did not get the bonus that they advertized. BE AWARE!
Customer support was useless.
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Coco
I've done 4 orders now through Temu and have had a great experience for every order. So far the quality of items have been good, and I've received everything I have ordered.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I just spent several hours looking for items and had a couple of coupons I could use. Evidently there is no combination of coupons and no customer service to help you. No way would I order from them after this experience!
Hello Jean, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we. Can help look into your coupon status right away. Have a great day! Best wishes, Coco
While I was make the payment for my orders, my payment was declined in all the methods listed on there. Called customer service, I was told for security reasons which is very disappointing. That means my problem is not going to be solved.
Hello Xiang, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at [email protected] and I'll be happy to look into this for you right away. Best wishes, Rachel
Temu sent me a green 1 PC Foldable Washing machine. The basket that goes inside the tub won't stay in place after starting any cycle. Comes loose and makes alot of noise and potentially ruin the machine.
Hello Priscilla, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Noy expecting quality fabric but didn't expect to be able to read through it. Unusable for anything
Hello Linda, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I love Temu! To be honest, It is better than Amazon. I often see some item sold in Amazon too. But the item in Temu is cheaper than Amazon and same quality. I often visit Temu first when I want some stuffs! It is reliable. It would be better if Temu has image search.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've never received either order.
I've emailed numerous times and nothing has ever got a reply or nothing is ever been delivered
Hello Mary, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Rachel
I placed an order on February 20,2023. I put all of correct info in my profile. Received email that order was being shipped as 2 packages. I had no problems until I looked at where the packages were being shipped to. Lo and behold they were not going to MY address, but to an address in FLORIDA! I live in INDIANA! It took 2 days, 3 different "out-sourced" representatives in order to cancel the 1 package that had already shipped. I cancelled the other "package" as it hadn't shipped yet. BE CAREFUL!
Hello Caryl, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Best wishes, Rachel
The free gift chances are rigged and a waste of time just buy what you want because it won't let you win all 3 gifts or any of the gift cards just using us to get people names and information I ordered 7 items and it keeps saying I ordered one item
Hello Felicia, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at [email protected] so I can help you investigate your rewards issue right away. Best wishes, Rachel
My first shopping was okay I did give or disposed of like 7 items of very low quality. Although it wasn't that bad they refunded 4 items. Then I did a big shopping for $153.00. They split the order into two different packages fine, I got the biggest package but the second I never got it. The order was placed on February 1st... Still waiting. I did ask for a refund because I never got my order, but they did give me a store credit... I place another order and still waiting for it to be shipped. 3 days going into 4. I realize instead of shopping from them I rather go to the store or shop on Amazon at least they work quickly to resolve any problems. Temu not cutting it. Too low-quality items have long shipping delays I rather pay for shipping and get faster... In my opinion, I did email them today six times to no avail. I'm done they can keep the money and at least save me a headache.
Hello, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Rachel
0 stars. I am very disappointed in this company. I ordered items in Jan. Promised delivery date Feb12-18. It is Feb.24, still no package. Terrible. No Birthday gifts for 4 family members. Horrible. Hot. Unacceptable. All I got is a $5 credit which I do not want because I AM NEVER ORDERING FROM THEM AGAIN. PISSED OFF AND...I told my family to stop ordering from them. Mad. Helllllooo Shein! Bam! You can Cash App my $5 credit DeeBestOomah
Hello, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Rachel
They keep creating tickets saying that I received my package when I did not receive my package supervisors keep saying that there's nothing they can do that can create another ticket they've been denied 4 times I want my money back or my package recent to me this is ridiculous this is day 4 going on since they said they were gonna do something they keep emailing me saying the problem's been resolved is do not cry they lie they still your money I would not recommend them as They are probably Stealing money off my credit card as we speak They say they do not argue with you but he says let me continue talking to you I don't want to give you my supervisor or I'm not arguing with you and keep arguing the customer is right if a customer says they did not receive a package for $29.40 straighten the package or give them their money back so they can reorder their package if they want to go through you anymore I would not recommend them their packages are not insured therefore the USPS Or UPS GTL deal or any other delivery company will not take their side and give you money for the package not being delivered as they are not insured and I have shown them that there is an empty mailbox I'm about ready to send an empty Box back and get my money back that way
Hello Jason, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. The tracking status of your order shows that it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping providers - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you to investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco