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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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Yesterday, 3/2/2023, I saw an ad for Temu on my Moovit public transport app. The main message of the advertisement was that new users of the Temu mobile app may receive 3 free products of their choosing along with free shipping. Thus, believing it to be authentic, I clicked on it. I download the Temu App, then I select the three items I want to receive for free. But before you get all the items, you have to play a Hat Trick Draw game.
During the game, I was able to easily win the first two items, but every time I got to the last one on the hat trick game, I miraculously run out of energy points, and then they said I must invite friends in order to gain more energy to draw again, which leads me to believe that the game has been rigged.
But because I was determined to win all three items, I spent a total of two days attempting to invite as many friends as I could in order to accumulate enough energy points to draw and win my final item. However, I soon realized I had wasted my time and effort after Temu informed me that all three of the items I had selected were out of stock. (They said this after I won all three items).
They didn't even let me pick three other items that weren't out of stock; they just claimed it wasn't in stock where I was, and that was it. I genuinely wasted both my time and sleep. I deserve to know why Temu scammed me this way. I followed their instructions, so where are my freebies?
This is my first orfer. I was hesitate to place an order of sporting shoe that arrived today. The quality is superb! I love it. The shipping arrived one day before it's original estimate. And it provides tracking details. Very happy!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I have ordered from them twice and I'm not disappointed at all. Everything I have received has been perfect!
Hello Cynthia, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
We have over 20 orders on Temu. We loved almost our items. 98 percent satisfaction. I wouldn't rank it high on clothing, but for household, and crafts, and adorable building block toys, Temu is unmatched. I encloses a pic of a few items from our recent orders, charging cords, cat tissue box, stainless steel thermos and tank building block set
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
So badddddd, everything based on want you to pull more of ur friends to use this app. Also the packages came so crushed, and quality is not good either
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I thought this was a wonderful place to deal with but I was wrong. The description on the products does not give a clear picture of what you are buying and secondly the shipping is always late. They actually ship the items very late and the delivery date on tracking the item keeps on changing. Shein delivers on time but I still think that no one can beat the delivery service of Amazon and Walmart.
Hello, thank you for sharing your feedback. Customer satisfaction is the most important to us and we are constantly striving to improve. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. We greatly appreciate your patience regarding the shipping delays. We hope that we can continue to provide the best experience for our customers. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Coco
So far, I've not been disappointed in any of my purchases. I love my coat, it's nice and warm. The little gadgets I ordered, are of good quality and may order more. I just wish it didn't take so long for stuff
to get here.
Hello Ann, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I'm a first-time customer and at first i was very skeptical, because i see other sites i thought was ok, but - turned out bad for me like example wish.com...that particular shopping site i don't like anymore and has lots of bad reviews. However, i was willing to try temu.com after excellent. Reviews by the press in the United States of America and other countries like Canada i logged on and really fell in love with what i saw and the prices of items like clothing, electronics and home goods. The things were great quality and fit to American sizing for clothing., and for electronics it was state of the art quality and craftmanship!and also, the shipping was easy from China to USA. After placing orders, it was a really easy and speedy process to my doorstep. I think I'm 100% satisfied overall. I will be shopping at this site for a very long time to come and highly recommend it to everyone and teens {with their parents' permission} thanks. Very much[temu.com]...my name is Julian.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I am upset with myself, because I didn't read the everything about the refund policy. If so I don't think I would have ordered. Can't get my money back. I can only use the refund on their merchandise, which isn't right, it's like you making buy your items. Didn't want to order anything thing else. I have ex amount of money tired up with them. I have. To buy from them if I want my money back. Please read the refund Policy, before ordering. That probably would have changed my mind of Ordering
Hello Lois, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email me at [email protected], or call 1-888-495-8368. Best wishes, Rachel
I can not believe how long my order is taking, this is ridiculous... I WILL NEVER ORDER FROM THIS PLACE AGAIN. PERIOD!
Hello, thank you for reaching out. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
I placed an order with them And was supposed to receive my package on 2/16/23. Instead of receiving my package I received a note from the United States post office stating that they regret to inform me that the postage label on my package is counterfeit I must pay for my shipping. I refuse to pay since the shipping was free. I've been fighting with them ever cents to get my money back. Every response is the same from them. They refused to give me my money back stating it was shipped. So, I had to file a dispute charge.
Hello Roxann, we are sorry to hear about your recent experience. At Temu, we’re committed to providing our customers with quality merchandise from global suppliers at affordable prices. During transactions, we generally do not charge consumers any additional fees. If you were asked to pay additional fees, which is out of the norm, please feel free to contact us with any questions or concerns you may have. To assist you better, please sendus an email [email protected] with your account details and we’ll investigate the issue and assist you right away.
Took some time to get my order but I must say I love the quality of the hats and the lunch boxes I'm looking forward to ordering something from your website again and thank you
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Very poor customer srvice even they dont knew what they are talking about,ordered many items,after 5 days of waiting on update on shipping,I found my items canceled due to unusual activity. Called them after many discussions, the agent asked for payment evidence after 40 minutes talk and discussion and providing all the required documentations, next day revived an email it says(please provide your concern and let us knew how to help you).DONT west your time with this website, even there items are poor quality and fakes
There customer service doesn't know how to solve issues, keep you waiting even some times there response is different from what you ask for
If you succeed with the payment. They take 2 days submitting your payment, 3 days packaging after that they might cancel your order, if they don't cancel it then they ship after 3-4 days.Takes long time to arrive
Hello Aram, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this matter for you. Best wishes, Rachel
I ordered three pairs of shoes. The first pair I began to tighten up the laces and the lace tore right through the eyelet. The other two pairs of shoes were advertised as "HEY DUDES" a brand of shoes. These shoes ARE NOT "HEY DUDES". Legal?
Hello Todd, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I srsly ques why more people dont know abt temu bc its like a good deal after a good deal literally the entire time. You can get really good products on here, but just be warned that it can get addicting, stopping myself from buying things that DONT SPARK JOY
Hello Stephen, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
When i first heard of their tagline, i was skeptical and thought its a scam, decide to download them anyways just to check them out but boy i was surprised. The prices were so crazyyyyy, couldnt resis to get them. Legit products without the overpriceness. Tips: i only buy items that dont look dodgy
Hello Stephen, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Havent been on temu for long but i've had a p good experience with it so far. My things get delivered kinda late tho but alls well that ends well as long as i get my product. The important thing is that all the products that ive gotten were in good condition it just 1 shoes didnt fit i had to get them exchange.
Hello Gavin, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I ordered a bunch of clothes for school and some gifts for my brother and aunt, and i've been waiting since the 17th. I know shipping is around 7-15 days, but it hasn't even been shipped yet and the delivery date was supposed to be between today (february 28) and march 4. I can't imagine it'll be here before march and i don't really want any money or credit back, just the stuff i ordered because it meant a lot to me. I loved the experience with this app and the shopping spree, but i'm a little irked that costumer service won't help me at least figure out where it is. I have no tracking information except for that it's "preparing to ship", and it's said that for several days now. Hoping something changes soon :(
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can further assist you. Best wishes, Rachel
Not happy with temu it looks all nice but in reality it's a scam for people to help them get more people. They say free gift just share with friends and you will get them. When your done doing what they say the app starts taking away your credit so you won't get the free gift it's a scam for you to buy more and find them more people to use their app.
Hello Carla, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Coco
When I made out my first order I was skeptical about how this site would be to buy from. To my surprise got my order in about a week, and very high quality stuff. I would recommend the dog halter they had, very nice item. $5 something, very adjustable, sturdy design and would buy that item again. Annie
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at [email protected]. So I can help you investigate your rewards issue right away. Best wishes, Rachel