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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I can't comment right now. I am just waiting for my first orders. As a first timer, I would like to check first the quality of all the items I ordered. I think I will rate Temu now according to their long waiting of delivery. I guessed I ordered March 2.
I have had to jump through hoops and spend time annoying my family and friends with this site(I referred multiple people, bought multiple orders, and never received my promotion that I was promised)… don't promote this company! I have pictures of the the rewards, promotions, ect… that they lie about! I will post pictures in a few
Hello Heather, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I had the pleasure of chatting with SUNNIEE for a refund of broken items I received. Her customer service skills were impeccable and she was able to get me a refund for the broken items. She was professional and helpful at every point. Thank you SUNNIEE!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have never won more than $0.03. I feel like the games are rigged. Is the only way to win is to get new users?
Hello Diane, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at [email protected], so I can help you investigate your rewards issue right away. Best wishes, Rachel
I ordered 3 items from temu and they sent them after 3 weeks. 2 of the items were defective, missing parts. After chatting with them (as no way to talk to them), they said they cannot send the missing parts and to return the item. Now, only 1 item is allowed free returns, the other I have to pay for. What a SCAM from these guys. I would avoid these people at all costs. Typical Chinese site scamming people with cheap goods and return policies.
Hello John, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I wanted the dresses I ordered so bad. They came as the tracking # said. I took them out of the package and tried one on. They were TOO small and they had long sleeves which I didn't order either. The dresses were to have no sleeves at all. Not satisfied at all. Will not order anymore.
I have no return label, so the package will have to be sent regular mail.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I HAD A BIG PROBLEM WITH TEMU THAT LASTED 2 MONTHS, BUT I WANTED TO TRY ONE MORE TIME TO SEE IF TEMU HAS BETTERED CUSTOMER SERVICE. TEMU COLLECTS THE TOTAL AMOUNT OF ORDERS USESES THE MONEY TILL THE MERCHANDISE IS NOT RECEIVED BY THE CUSTOMER THEN ASKS FOR A REFUND THEN 2 MONTHS LATER MAYBE. AFTER THE CUSTOMER DISPUTES THE MONEY CHARGE BACK TO TEMU'S ACCOUNT THEN THEY REFUND THERE NO CUSTOMER SERVICE WHATSOEVER. I CALLED AND WAITED 5 HOURS STRAIT NO ONE ANSWERED YESTERDAY ALSO I CLICKED ON THE OPTION ON TEMU WEB PAGE WITH MY PHONE # NO ONE CALLED ME BACK, TODAY CALLED AGAIN NO ONE ANSWERED AT ALL THRU ME WAITING ON THE PHONE ALSO AND. 4 TIMES I SELECTED TEMU TO CALL ME BACK AS TEMU WEB PAGE OFFERS I INCLUDED MY PHONE # EACH TIME ON ALL 4 TIMES. THE REASON FOR MY CALLS WAS I HAVE CHANGED THE PAYMENT METED TO DELETE THE VISA CARD ON FILE ( IT WAS STOLEN) AND ADDED A NEW CARD, BUT WHEN WANT TO CHECK OUT IT WON'T COMPLETE THE PURCHASE. EVEN THOUGH NEW ADDED CARD SHOWS ON MY PAYMENT ACCOUNT POPS UP A LINE ASKING ME TO SELECT ANOTHER CARD OR ANOTHER METED WHICH IS WHY TEMU BANCKRUBED OR NO LONGER EXIST. WHICH? MAYBE THEY DON'T MAKE ENOUGH PROFIT TO HIRE A CUSTOMER SERVICE REPRESENTATIVES. UNLIKE AMAZON AND E BAY. I DON'T THINK ANY ONE WILL REPLY TO MY EMAIL.
Hello, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me [email protected], I would be happy to look into this matter for you. Best wishes, Rachel
I was skeptical about Temu but I ordered a dress that was actually very pretty and good quality. It didn't fit, which I thought might be a problem with Asian sizing, but they refunded my money immediately with NO HASSEL. I will order this dress again in a larger size.
Hello Kim, thank you for shopping with us and sharing your 5-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
All though they have a lot of good stuff, I'm upset with how long it's taking to get my order shipped. I ordered a few items before my fiancé did and his was shipped before mine but my order keeps saying it's going to take longer then expected
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Rachel
It seems like the reviews either are 5 star or 1 star, so I want to give a neutral review
You can get some useful (or useless) items pretty cheap, when they are good it's a bargain, and sometimes surprisingly good, but don't count on high quality. I've bought a lot of similar or some on the same stuff on Ebay and Amazon, usually for a little more.
They are not a scam, but are always trying to upsell with promos, emails, on the site, "spin the wheel" stuff, last chance- this is annoying over-marketing, but must work. You can ignore it, but you can't make it go away.
Popular Items can sell out fast.
Slow shipping, but they are very upfront about that. You can pay more for faster shipping.
No experience with customer service, but generally if you're buying a $10 item it might not be worth returning, I assume they bank somewhat on that.
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Being this was my first ordering I was totally taken aback by the entire process. First, I ordered 02/22/23 not receiving a package until 03/06/23. Opening the package the realization that this was not any of the items ordered by myself. I ordered nail supplies and toys for my children. I recieved puppy clothes and fake foliage. I was given alot of irrelevant apologies. Resulting in no assistance in a refund or when I could expect anything. I was given vague information on time frames a handful of unwarranted lies. Nothing helpful at all so disheartening to say the least.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
When I was play that cash tree gas me I was at 95 I invited someone and got 4.90? Wow temu wow 2 stars!
Hello Rose, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at [email protected], so I can help you investigate your rewards issue right away. Best wishes, Rachel
I was supposed to recieve four orders at the same time I didn't recieve any of them I can't get anyone to answer me on live chat it automatically processed my refund on two of the orders not recieved and said contact customer service on the other two orders which seems impossible I really had good experience with Temu up until now there's two order numbers
Hello Genny, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
The packaging was extremely POOR quality. One item cracked, and the box of another crushed. The quality of the items, not up to par. Yes, you get what you pay for. I reported my broken item that cost over one dollar and got a.65 cent credit - really?
I gave them a shot, now, will never use them.
Hello Matt, thank you for reaching out. We are sorry to know that your order has damaged items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I like the app but when I try to pay, I have to try every method and none of them work. So I guess there are bugs with the website?
Hello Billy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Temu partners with major global payment providers to handle transactions. We accept credit card payments through Visa, Mastercard, American Express, Diners Club, Maestro, JCB and through digital payments like Paypal, Apple Pay, and Google Pay. If your payment was declined, please consider contacting your bank for more information. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
When I asked to cancel the order and for a refund, (the next morning)they said the charges were still pending so they couldn't do anything. Called my bank and have gotten credit for 7 of the 13. Should have the rest by tomorrow.
Hello Vera, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Rachel
There have been many items I've seen on FaceBook and Amazon, learned not to trust many of them because of quality and price issues. However when I see something I do like there I check with Temu to see what they charge for the same item and then read their reviews. I've always saved at-lease 50% from FaceBook offers. The only drawback is sometimes orders take a little longer to arrive then Amazon (however I think Amazon is evil and try to avoid whenever possible.)
Hello Cliff, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Placed an order in Feb 2023. Temu uses SpeedX delivery. Wrong package with someone elses name and address was delivered. I opened package and to my suprise it was a cheap china par of Nike knock off soccer shoes and a drum pad. Address was a town 25 miles away with a total different address. Called Temu customer service and chatted online. They apologize and stated my package is still on its way. 5 days later received a notice my package was delivered 5 days ago. Yes a package was delivered 5 days ago but it was the wrong package. Called TEMU again. They stated sorry and they issued me a refund and told me to order again. They did not even offer to resend my shipment which was suppose to be 50% off. When I asked where they were located they stated in Connecticut but they sounded very chinese. Seems clear to me this is another attempt for China to sell products to the USA and ship directly from China to avoid all the tarrifs and issues of trade between the USA and China. I will not be ordering any items from this company again and will be deleting my account. I know this company ran a 30 second commercial during the 2023 SuperBowl but I think they are very shady and deliver cheap quality products.
Hello Eric, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Rachel
TUMU is a fair company for some great items. I have had a store in the past & seriously they have a lot of good items to order for resale. If you design your own jewelry & have family projects so the students can design earrings & sell them for profit; then this is a decent fair company to buy from. & it beats buying from the gift shows where you'd pay 6 to 10 times the prices on findings. & their jewelry of broach pins. My post is real as my review & name. I am an ex columnist as well. Ahough dome garments may not be as we expected; but TUMU definitely makes up for it on some great extremely fair items. I & some of my local & out of state business affiliates researched this site agreed, this company has a great stuff in it & they didn't have to drive to Orlando to buy products for resale when they can simply & patiently read & look over all of TUMU 's merchandise. As for the shipments being late. We had no issues with it. We also had a Fedex tracking number. A lot of times Fedex workers might have went to the wrong house; as this was done to one of my friends in Melbourne. The lady recently kept the package & because she felt she could. I've had fedex asks me if I'd keep a neighbors package& sign for it is myit & when that person came home could I take it to them ….I told the driver in the past that not my business & I said: NO! Early Last year ab abundance of packages where found in the woods somewhere. You might have seen this on tv. It happened & could you imagine all the people complaining & blaming companies in case they ordered. Gifts for their love ones. I like to tell it like it is … give this company a chance. So far we are impressed …we are saving money for some great gifts as well as discounted supplies for our students for their crafts so they can make products & earn money for school functions.
Hello Katherine, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I placed a order before reading the reviews and after reading all these i want order anything else until i get my order. Boi oh Boi this is not good
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please email us at [email protected], or call us at 1-888-495-8368. Best wishes, Rachel
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Ramon, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel