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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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Do you have a new business model? Like take the money and run? Didn't even get an order number, or an acknowledgment the the order was placed, new email is to the Washington State AG
I've always liked online shopping for its convenience, especially when I have an entire messy family to take care of, but no other sites can compare to Temu for me. It doesn't even matter what's happening in my home whether my kitchen blender broke or my kids break something or even if I realize that I need something, I just know that I can find whatever I need on Temu for a really bargain price (and all the parents out there know how important it is to save money where you can)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
One major reason that I love Temu and always find myself coming back to it is because of its 10/10 selection. They literally have anything for everything and it also makes me feel super safe knowing that they get their stuff from different suppliers and manufacturers and that they absolutely c a n n o t stand counterfeit products! It's nice to know that the chances of me getting something fake af is super small but also that if I do, that Temu will come down on that seller so hard and avenge me teehee (bc no one likes getting scammed :(( ((((((()
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I supposedly had "won" a 100% rebate and each item said 100% rebate. I spent $61.56 with NO REBATE. I contacted them- but no solution provided.
Hello Dela, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Please email me at [email protected], so I can help you investigate your rewards issue right away. Best wishes, Rachel
I order a lot of things and I can't tell what is what EVERYTHING look alike I order under workout garments extra large no where near that size I'll never ever order from this site again I'm very very I spend a lot of money here the only thing I see is they change there name when they say you get what you pay for is very much true this site is real BS I HATE IT HERE AND I WANT ALL MY MONEY BACK A.S.A.P
Hello Lee, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
You don't get your order not a refund. Contacted them several times. No response. Luckily I used a credit card.
Hello Lisa, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I bought two of their surveillance cameras they were both junk they will not stay connected to the ior the Wi-Fi or the Bluetooth I try to insert one of the memory cards it will not go in because the hardware on the inside of the case of the camera are not even lined up very cheaply made I purchased several different things from them and I will not ever purchase anything else it is a waste of money a waste of time go to Walmart and get your merchandise because you're going to get better. And once they get your phone number and your email they do not stop trying to contact you to buy more of their products it's very annoying. They act like they're giving you a prize bonus the price bonus is no more worth what you can go into their website and get the same thing for the same price. They give you a little price bonuses 4 cents 6 cents but when you try to actually claim it to use it all of a sudden now they can't find your account or it's impossible to use. I honestly feel it's a scam.
Hello Douglas, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
When I went all happy to get my package I open it to find out my $#*! is $#*!en broken. My order didn't come right
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I purchased 50 sets of dangling rheinstone earings to be used as icicles on a Christmas tree. They are beautiful and will be perfect.
I decided to purchase them after spinning Temu's discount game which offered a $50 rebate on my purchase. I never got the rebate. Also, I noticed that if I wanted to return them, I would only receive $20 of the $70 I spent. Not an honorable company.
Hello Deneen, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at [email protected], so I can help you investigate your rewards issue right away. Best wishes, Rachel
I had ordered about $73.00 worth of stuff, arourd 40 items. I received a small portion, maybe $20.00 of them. The packing was awful, looked like somebody had opened it and repacked it in a flimsy hand wrapped plastic bag, it was awful. Delivered by USPS in my mailbox! The large items had disappeared! Never again will I deal with them.
Hello, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
I had been using Temu for a while and loved it. Items had nice prices and delivery didn't take too long. However my most order was not delivered to me. I received either someone else's order or only a partial order as two of the items I received were similar items I ordered but the rest weren't. I have tried to contact their customer service to explain this issue at least 5 times just for their customer service rep(Jessica) to accuse me of lying, say that I received my package(I didn't) and that if I have issues maybe I should have packages sent somewhere safer? That last part shows me her $#*! didn't actually read any of the messages I wrote. Then after she responds she closes the ticket and I have to start all over and keep only getting her as my customer service rep. It takes her 3 days just to copy paste a generic and offensive message to me. I just wanted my package which I can't even get since several of the items are sold out now and when won't help at all. So it just feels like they're scamming now that they have more customers and people can't do anything.
Update: Still never received my refund from TEMU or any actual help. The order number was attached to this review so they could look it up instead of asking me to contact them, but I did email and contact them as they "politely" asked me to do below and they just continued to call me a liar, tell me I received my package and refuse to refund or reshoot my items. They kept saying that they "checked" with the warehouse and have proof the correct items were sent out. I asked to see proof but they couldn't provide it. I told them they were probably sent to whoever's package I received they told me no? Then I even contacted USPS about the package mixup because the package was insured. USPS sent an email for me to forward to them saying to refund the package and they took blame for it. TEMU still said no. I asked them if they could open a claim on USPS since they were the shipper and I didn't have the information to do so. Something that wouldn't cost them a dime and is the whole point of the package being insured. They again refused and told me I received the correct package? Like they won't he'll at all and it's ridiculous.
Hello Ally, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
So the marketing strategy they have is the carrot being held in front of the horse, and after chasing you never get the carrot. After spending 100's of dollars and referring many people they still won't give me the free gift they promised. Missing out on years of sales and they are pissing off because they keep moving the carrot. Only thing that make sense is there building fast to sell them dump all the trash on the new owners. Because they could fulfill the free gifts and be some great company that does better then Amazon and Walmart combined but they choose to do people wrong instead. They have the backing the mother company is PPD Holding worth 120 Billion. But anyway that's as honest a review as I can give
Hello Michael Durst, thank you for your feedback. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can investigate this matter for you. Best wishes, Coco
I asked to see where all the things were that I had clicked on to process and five minutes later the representative still had not answered my question.
Hello Susan, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. We strive to continuously improve our platform features to better serve our users. Please do not hesitate to contact our Temu Customer Service at [email protected] if you have any technical difficulties with our app or website.
Waited 3 weeks then finally today says speed-ex the delivery service they use said undeliverable. This is for 2 orders I literally get packages daily from Amazon and a few times a week DHL, UPS, FED EX never an issue since 1996 when I moved here. I think the company they are using is stealing packages however they aren't quick to refund they said an investigation first. Meanwhile it clearly states under track my package FAILED DELIVERY SENT BACK. They know I didn't get my package.
Hello Tera, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. We are sorry you are experiencing difficulties with your recent orders. Our investigation shows that your package has been successfully delivered. If you need any additional assistance, please contact us at [email protected], so we can help you resolve your issue. Best wishes, Rachel
I received my order with 1 item missing and 1 that only had 30 pieces of the 46 pieces advertised. I wrote a detailed explanation to CS asking for a refund on both items. Jessica in CS wrote back to me telling me that unless I return the missing items, no refund will be given. O_o (not kidding), then she closed the ticket, so I had to do it all over again. How do I return an item THAT WAS MISSING from my order? She never addressed the item that only had part of what I paid for in it. Temu is doing this more and more. I've bought several items (beads, stickers, etc.) that had a specific number of items that were to be included in them. Clearly they don't think we'll count them. I do. She's done this to me TWICE now and I'm on my third ticket. Each time demanding that I return the items I didn't receive in order to get a refund. I will file a report on BBB and FTC on their fraudulent sales practices.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Drill taps and bolt removers not strong enough. Volt meters I purchased had short leads and no instructions. Should have spent more.
Hello Ken, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I had 2 orders with this company. First order was delivered with no problem. The second was lost and labeled as Invalid Address by Shipping Company. I reached out to TEMU and chatted with a representative who told me that now it's my problem to deal with their Shipping Provider. Basically, they are washing their hands of the problem. They refused to cancel or refund items. And that $5.00 credit you are supposed to receive when an order is late, is definitely a JOKE. I will never order from this poor poor company again. It's definitely TOO GOOD TO BE TRUE!
Hello Carol, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I have placed about a dozen orders with this company. They have not screwed up one order or return.
I had a couple items damaged by the mail and they refunded me promptly and also sent a postage paid return label. The only thing you do need to be careful with is clothing. They apparently come from different manufacturers with different measurements. Be sure to click on the size chart for each item you order. I have had to order anywhere from an XS to a L. The items are described accurately in dimensions and quality.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I purchased a kitchen holder and i phone plug. Never either one or my money back! Said incorrect address. But, I did receive from them before after numerous attempts they never responded. BAD
Hello Louis, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
TEMU sold me counterfeit products. They refuse to cooperate with recovering my financial hardships involved with their fake product.
I have been emailing this so called customer service lady "Elizabeth" with no positive outcome. I continue to request that she forward me issue to a competent person in the organization. But this request must be above her competency.
My attorney is preparing a multifaceted lawsuit.
We hope to rename the company to reflect a better organization once I take over ownership after my lawsuit forces the company into bankruptcy
Hello Edward. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material.
If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello William. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. What you have shared is out of the norm. If you wouldn't mind sending your order ID and a screenshot of your review details to me [email protected], I would be happy to look into this matter for you. Best wishes, Rachel