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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I ordered in the moring of 3/7 and finally it said it is shipped on 3/13.
BUT, during 2 or more days it just staying as "shipping label is created from USPS", and no tracking at all.
It is not actually shipped.
Now 3/15 and still it is not shipped.
I placed my cart for next order items but I don't think I will order those at all.
I will not use temu again.
Everything is just as advertised and my dress is gorgeous! Actually 2 orders but nowhere to put the second number. Customer for life!
Hello Jessica, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I bought 1 pair of shoes and 3 pairs of zip up compression socks. ALL have strong chemical odor even after being outside for 3-days. The prices were really great and the shoes were cute but the odor is so bad I don't dare bring them inside with humans or pets.
Hello Kate, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Will always be grateful that Temu never gives me a reason to worry that what Im getting is actually fake or an imitation bc of how strict they are against counterfeit items. Also really love their commitment to the environment and how they dw contribute to the climate situation. Temu really be the online shopping site for me <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Temu always made me feel spoiled bc of their prices and products and stuff but their customer service just made me feel straight up appreciated hahahah this was my first time encountering an issue on Temu regarding my order I mean I just needed a clarification for smth and the customer service crew was right there when I needed them. When they say 24/7 they mean 24/7
Hello Victor, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
How could I say no to Temu when they offer me this good of a deal! Tbh idt anyone could really hehe it definitely saved me from going broke when i was shopping for christmas gifts for my family and friends and im already back on this site to buy gifts for upcoming birthdays this year (and a few things for me as well obvs). Temu aint like them other sites that require you to have a minimum order to avail their free shipping offer and that's why Temu is def my ride or die (+++ i don't even have to feel bad because Temu has their carbon emission initaitve to reduce their carbon footprint)
Hello Andrew, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I lowkey hate my friend for telling me about this app because i basically scroll through it all day everyday but its kinda hard not to when you can find literally EVERYTHING on it its like whatever i need i just find myself opening Temu and scrolling through everything i basically treat it as my go-to shopping app even if i'm just window shopping lol the best part is that i can make my orders build up my orders til they reach the $99 free express shipping so my orders get here faster
Hello Frank, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
To return defective merchandise have $1 you have to submit pictures. Example is a defective flashlight that after 23-hours of charging is still dead and will not turn on - and they insist on pictures to even "consider" allowing it to be returned. Free returns is a SCAM on Temu!
Hello Joe, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I'm not re typing my review so I have a screen show down below about my experience. I am not happy that they are giving me the run around. RUN AWAY DO NOT BUY FROM THIS COMPANY!
Hello Tiffany, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered two dresses which came to a total 19.30. The shipment was supposed to be delivered in 2 weeks. I kept tracking it and was expected to be delivered via USPS. One fine day I get a text stating that my shipment was delivered to a neighbor. I checked with my neighbors and no one has received a package. So I asked for a full refund. They are stating that since their records show it was delivered they will not do a refund! Absolutely scammers. Do not trust them one bit. This was my first time and will be the last time!
Hello, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. We have looked into your package status and can see that it was delivered. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Nothing as described wallet arrived totally fake and this is not a legitimate website,not recommended at all,stupid scammers
Hello Hani, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Coco
The prices are great IF the product comes undamaged. The fact that EVERYTHING is shipped in a flimsy bag without any reinforcement guarentees damage. BuT
The product I ordered clearly stated "Do not bend or fold" on both sides. Your workers then proceeded to put it in a bag with other products and FOLD MY PRODUCT to close the bag, when they could have closed it flat with no issues.
Your workers damaged my product before it even got shipped. If it had been even in a cardboard sleeve, it would have not been folded and damaged to the extent it is, which is unusable.
Hello Melanie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently.If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
This is a joke! They sent stuff I did NOT order. Waste of money and time! Don't order from this place!
Hello Patti, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Temu is the only site that doesn't make me feel like Im online shopping mostly because of their free shipping and carbon emission reduction initiative. Online shopping has always been smth that made me feel guilty bc of how it aids climate change and how im spending more money just for shipping but Temu removes those completely and i really appreciate it esp bc there are sm things that you can only really buy online :)
Hello John, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Just made my first purchase from Temu and was so pleased with how easy the whole thing was! Everything was laid out so simply and it also suggested some great recommendations that it was like the app knew that I had a little toddler who likes legos and coloring books! They were also crazy affordable with how much the prices were slashed + free shipping for all my orders? What more can I ask for?! My orders just got here earlier and it makes me so happy to see my baby happily playing with his new toys <3
Hello Adam, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I always felt guilty whenever I go crazy shopping online bc I was always like wow I'm contributing to climate change:< BUT THATS WHY IM SO HAPPY THAT I FOUND TEMU I thought that it was just yet another shopping site but they actually have a carbon initiative that makes sure they offset their carbon footprint for every delivery which I love! Super happy that I found a place where I can shop without feeling bad about it 10/10 recommend
Hello Robert, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Just got the new headset that I have been wanting for a while and IT WAS LEGIT SO CRAZY HOW FAST THEY CAME! I just ordered them A WEEK AGO and its already here even if the site said that they'll delivery between 7-15 days since my order is coming from overseas. They let you track your order too so you can see when it's arriving. Super excited to use it tonight and WILL OBVIOUSLY SHOP IN TEMU AGAIN if they keep shipping my orders THIS FAST!
Hello Adrian, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I really needed a new hair dryer because my old one broke and I just couldnt resist the prices of the ones that I found on temu. I was scared at first bec China products but I ended up getting this one and am sooooooo happy with how good it is! Its as good than my old one and works rly rly well. I was wary when paying too, but I didn't have problems paying with my card. In fact I have another order for a matching vanity set arriving soon!
Hello Carl, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I decided to give this site a try and that was a big mistake! I made a big order but only 2 things made it. After 13 days of getting a message preparing to ship, I then got a message that said they sold out of %90 of my items and were issuing a refund( which they did) the rest of the order still didn't leave after 17 days (still preparing to ship) so I just canceled it while I could still get my money back with no problem. This company jumped out too fast and wasn't ready at all, it's unorganized, customer service just repeats your question than gives you a generic answer that doesn't help, HUGE INVENTORY PROBLEMS-HUGE STAFFING PROBLEMS and this was my first order ever with them- A few things I ordered from amazon instead and just gave up on temu completely. Pay attention to how many reviews here state " I NEVER RECIEVED MY ITEMS"
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at [email protected], so I can help you investigate your rewards issue right away. Best wishes, Rachel
I called to find out when will the send me my order first the lady that answered the phone said her name was Katie then she lied to me saying that I will receive my order in two days. I asked her how come I will be in two days if my order hasn't shipped yet, she said yeah I promise you will receive the order in two days and then I ask her what's your name again and she say her name was Sandra I said you told me another name before and then she hung up the phone on me.
Hello Sil, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If you wouldn't mind sending your order ID and a screenshot of your review details to me [email protected], I would be happy to look into this matter for you. Best wishes, Rachel
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Rachel