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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I placed an order on March 10th and on March 14th. Neither order has been shipped or even processed. I tried the online chat to find out what the problem is and if I will be getting my orders. Online customer service was of no help at all. Looking at the items I ordered there is nothing on backorder to explain the delay. They got my money via PayPal. They got paid so I want and expect my merchandise. Was a happy customer up until now. Not sure I will use again.
This company do not sent all the stuff you order from them. Be careful money don't grow on tress..
Hello Sandra, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Bought this night light to help my daughter sleep and she really likes it! Super helpful that it has a light sensor that controls how bright the light is and that it's energy saving <3 All that for an extremely low price? This was definitely a good purchase and I'm happy I found this website :)
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Not proud of it but this wireless speaker was definitely an impulse purchase on my part BUT it didn't end in tragedy bc I actually like it :O Got this off of Temu without any expectations whatsoever but what I got was amazing sound quality and great bass with a super long battery life for such a small speaker. I trust the products from Temu since getting this one and i'm even waiting for another order to arrive!
Hello Dominic, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Bought this because I thought the design was cute but I wasn't really expecting a lot, especially because it was so cheap online but when i got the stuff, they looked EXACTLY like what you see online so it's really legit! You never really think that anything you buy online would feel this nice BUT THESE DO AND NOW THEY'RE MY NEW FAVORITE PJs <3 Temu's a real one!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They claim that they deliver orders in few days but after 4 days, not even shipped out. There is no detailed tracking system in the app too.
Hello Khosrow, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
In the beginning of February I found myself in the hospital. With nothing to do but watch TV and infomercials I turned to the internet and found a really cool store online. I ended up buying a lot of stuff from them over the next few weeks. My first bag came within a little bit of time after I got out of the hospital. Waiting on my orders I was starting to wonder if they was ever going to come but I was still with inside the window that the company gave me then one day I got a bunch of text messages saying everything was being delivered. I went to the mailbox and lo and behold the bag took up most the mailbox it had to weigh about 7 lb well I went back to the house and opened it up there were tons of products in the bag and I was so excited. Then I started receiving text messages saying that products that were late I was getting $5 per each shipment that was late I ended up with like 30 bucks on top of the 30% I already got off on the products I first ordered. The company really treats you right and everything shows up just as described. If you're buying for yourself or buying for your online business you can't go wrong.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's all cheap garbage, looks good in the picture, but it's like buying cheap garbage out of a vending machine! So sad I wasted my money!
Hello Debra, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I want one item to return that I purchased, called customer service and she guide me from a to z about the procedure for a return and send the return sticker promptly, one item, a massager, was given free saying I do not need to return it however they reimbursed the money, the lady was polite and courteous, with no show of confusion or an anger attitude
Great service, keep it up #PO**************672)
Hello Shahid, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Items constantly misdelivered by a terrible company named Speed x never to appropriate apt door. Poor service. Rep refused to resend or refund and tell me I have to pay for a package I never recieved. NEVER AGAIN
Hello Nikki, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
WHY DIDN'T I LISTEN? I have read temu revies where the person has been waiting on their items for 1-2 months! I didn't want to believe it because my first 3 orders with temu went well. But I currently have 6 orders with temu that they have yet to ship to me. Some of the orders I have been waiting on for weeks and weeks – and they HAVEN'T EVEN SHIPPED! Instead of shipping my orders, I get almost daily messages where they cancel multiple items from my orders saying that they are "sold out". But when I check, the items are not sold out, not even close – they are still listed for sale! I BELIEVE THAT TEMU HAD NO INTENSIONS WHATSOEVER TO ACTUALLY SHIPS MY ITEMS, THEY JUST WANTED TO TAKE MY MONEY! (Update: I finally cancelled my orders so I can get my money back! I don't want to keep waiting for items that never come!)
Hello Rita, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I made an order and received a message that my package had arrived. The package was not deliver to my mailbox or porch, l looked everywhere for this package. I checked with the post office like they instructed. It had shown as delivered but I did not have the package. Post office ask for the insurance number to start a claim. I have been back and forth with emails about this with TEMU but apparently they do not insure the packages and said it was my responsibility to ask for signature on delivery. There was no where on the web site stating that I had to request this. Bottom line is did not receive my package and they keep my money. I know it could be a delivery problem, but they should have insured the package or self insure, either way be aware that it is your responsibility not theirs to get the package deliver properly. I did find out that the customer is never right with TEMU.
Hello Bryan, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at [email protected] or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Rachel
It took 3 days to pack and ship after the order is placed. It will take another 10 days to deliver to your place. That means once you place the order don't expect delivery for the next 2-3 WEEKS (if you are lucky).
I will not recommend anyone to order on their site. AMAZON Prime is a BETTER CHOICE.
Don't be Penny-wise fool and save a few dollars.
Hello Jiten, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Bought this moon lamp because I kept seeing it pop up everywhere on Tiktok and I wasn't even surprised that Temu had it because Temu always has everything I need:> It got delivered today and I love it sm D: like it works super well and its beautiful and my room looks super cool and aesthetic now. Am contemplating if I should also find some fairy lights…we know where I'll be looking for that hehe ;)
Hello Trevor, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I ABSOLUTELY LOVE TEMU! THE ITEMS ARE GREAT QUALITY AND THE PRICES ARE SO LOW I CAN BUY MORE WITH MY MONEY! MUCH BETTER THAN AMAZON SINCE I CAN FIND UNIQUE ITEMS IN THE APP THAT I CANT FIND ANYWHERE ELSE! TEMU IS REALLY LEGIT AND SOOOO EASY TO USE/ BUY FROM!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I got to find sooo many nice things on Temu that let me customize my bedroom <3 From bedsheets and pillowcases to study lamps to even little cute things I can put on my desk, Temu really had so many great things that let me express myself! There was a really great selection of items I couldn't find anywhere else so it makes my room feel more unique to me :)
Hello Frankie, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I ordered my items march 1'st and it's now the 15'th. Ik it takes some time but wtf I been waiting!. It went back on my shipment date by 9 days!. If I don't receive my items by tomorrow or the day after I'm not buying from y'all again. I'll come back and let y'all mfs know bc I'm mad asf on bro.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered my first order in November it it was fast shipping.
Since then I have ordered about 5 more times.
I placed a order on the 28th of Feb and was supposed to receive shipment on the 11March to 17 th of March so far it's still in preparing to ship and $145.00 was refunded because 38 of the items was sold out.
No explanation no customer service.
And I can't cancel the rest of the order, because I can't get my money back only Temu credit.
Hello Sandra, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you right away. Best wishes, Rachel
Bought a wreath and shirt from this site. After ordering site all of a sudden with Chinese characters. Wreath cheap but expected to be. Shirt polyester old lady type shirt, will donate. Very shortly after order had fraudulent charges on my debit. Was afraid of that after seeing the Chinese characters.
Hello Michelle, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Rachel
I received my long awaited order from this company yesterday. I must say, they are master packers. The box was beautifully arranged, not a single wasted space between items. But let me also say, what a TOTAL waste of money on these cheaply made goods, no instructions whatsoever on things that need to be put together, not even pictures on the boxes...WOW, I regret spending my hard earned money on this CRAP I received. Nothing looks like the picture on the net...Save your time and money and skip this website...Order at your own peril...WORTHLESS JUNK!
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. What you have shared is out of the norm. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this issue for you right away. Best wishes, Rachel