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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I placed 3 orders 2 weeks ago but I still have not received items. Beginning to feel like ripoff.like other companies
You cannot win nothing on Temu even if you bought stuff they cheat you out of it and it is a waste of time.
Hello Regina, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at [email protected], so I can help you investigate your rewards issue right away. Best wishes, Rachel
What you see on the website not always what you get. Be careful. I ordered 2 items and one was good the other is a cheap version of what is pictured.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Coco
Recently ordered my so cargo pants the fit was great but way to short. There was no option to add length only size. Will cut them off for shorts, but options would be nice for the length you need. The pants were very nice
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
As in other reviews, the first 2 orders arrived very quickly, in about a week.
I placed 4 more orders, the first of which was placed on the 9th of October, but still 10 days later the order has not been dispatched.
Interestingly, the second and third orders were also placed on October 11th and 13th, but the orders are not being shipped.
The reason is probably one of two things.
Either the seller didn't timely update their inventory, or only offered fast order fulfillment to new members to keep them hooked.
For the first problem, TEMU needs to tell the customer which product is delaying delivery.
They should give their customers the choice of whether to issue a partial refund to expedite delivery.
Waiting 10 days doesn't make sense. That's a processing level far behind Aliexpress.
The problem is that all 3 orders are being delayed.
I'm sure the last order, the 4th order, will also be delayed for quite a while.
In that sense, I doubt that they provide fast shipping only to new customers.
I will cancel all orders worth $250 if they are not shipped in 5 days because I have a trip planned in 2 weeks.
Hello Joseph, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
TEMU has Wonderful items! Just takes longer to get to you. The "sorry your order is not yet shipped' messages can be a bit frustrating.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I love all of the bargain craft supplies I order from Temu! I do kid's craft classes and often make jewelry. The charms are adorable and kids love them! Their air dry clay is awesome and reasonable!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
3/19/23
Well….
They are legit.
ALWAYS check online reviews for companies. MANY are scams that rob you FAST- as soon as you "click".
But as I was reminded about global commerce, keep in mind: CHINA CHEAP GOODS AND SLAVE LABOR.
North China is in the business of modern day slavery with hundreds of thousands of Qyghurs (minority ethnic group) enslaved.
As long as the world desires these cheap goods, China will continue to mass produce while engaged in inhumane treatment of civilians.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have been ordering from temu for over a year, I placed an order on 3/8, I waiting 14 days and it never shipped, so I canceled and tried to order again, just for them shipping was delayed and they didn't know when it would be shipped, well I needed these things for a baby shower on 3/25 so I just wanted a refund so I could buy the items somewhere else, they refused only wanting to give me temu credit but they aren't shipping anything so it wouldn't do me any good so temu just lost a loyal customer.
Hello Nun, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking and refund. Best wishes, Rachel
I have ordered from Temu on several occasions and never had a problem with the delivery or the products that I purchased. HOWEVER, the last 2 orders are being delayed and one of them has a product that is now out of stock. If it was processed and shipped on time the item would not be out of stock. Seriously considering not ordering from Temu again. NOT a happy camper. The $5 credits are ok but, if we pay for something we want what we pay for not a credit to use and shipping will be delayed again!
Hello Felecia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I just started with this coductsmpany so I don't no about the products because I have not got anything yet but I can tell you that you will wait a very long time for your stuff
Hello John, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected] so I can assist with your order tracking. Best wishes, Rachel
When I placed my first Temu order that order came so fast it was unbelievable even quicker than things on Amazon.So then I placed more orders this was about 2 1/2 weeks ago now all I get is a lot of notification spam them apologizing of their delay and things that should be on stock out of stock because they have waited to long to send my order that the product run out of stock.Who in their sanity wants to have this kind of shopping experience is super frustrating.I don't want to pay to be annoyed and frustrated.Yet I see all the free loading YouTubers being served so kindly yet they are getting free things while I am paying for my orders I have to wait while others (free loaders) get their order first.I don't think I will be ordering from them anymore and that's how you loose customers.
Hello Nancy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
One happy customer here! Talk about doubts before i ordered, (bow) anxious after i ordered( another bow) but when i received the yellow purse and the etc! Sooooo happy! It even came 1 day earlier than expected! Shared my joy to all my friendships! Another orders sent!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This's a scam (like) they took our money, and use it after a few days they said we-are sorry your product out of stock, this is not a professional business. Why are you guys using our money?
Hello Jorg, thank you for reaching out and we are sorry for the inconvenience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can investigate this matter for you. Best wishes, Rachel
I recently found site temu. I placed multiple orders nothing has been shipped out or according to
Them even packaged for shipping. I have orders that are 10 days old and not even packaged, however they have my money. Monies for five orders, I have nothing!
Hello Mindee, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
The old saying you get what you pay for rings true for my dealings, I wasn't disappointed with what I got but the problem is I didn't get all I ordered. I paid for it because my bank statement says I have but my postman says that's all I have, so has my order been split, lost, not coming, well since I can't contact them I guess it's a mystery to me and everyone else reading this that's all except the company., even the pictures of the things I am still waiting for are gone don't have a clue.
Hello Mary, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered $143.33 worth of products from temu. I waited and waited due this package to arrive and it never came. I look at my tracking and it says that it was delivered to a different city abd state. I have contacted temu several different time and tickets have been made. They say that it was delivered there abd uses picked it up at that point abd brought it to my give. However, there is no tracking information for uses. Everyrhing as far as actual tracking information stops in Greensboro NC. I have asked for the additional tracking information and they can't provide it abd refuse to do anything about me not getting the package. Their customer service is terrible.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Ok I finally ordered something,taking a while to get here...worst thing-- I've had fraudulent charges try to hit my account...and one finally did
Hello Susan, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Rachel
Don't choose free shipping on Temu, it takes forever to process for shipping and just as long to actually receive it.
Sandra
Hello Sandra, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I loved this site so much when it first launched last year. I made at least 12-15 orders over the past several months and had almost no issues with the small exception of an ill fitting dress and a broken necklace but for the most part a wonderful experience. I posted on IG and sent tons of friends to the site. However, over the past two weeks or so, something has changed. Every order I have made lately has notices pop up that procurement of items is causing delays, shipping keeps getting delayed, etc. I understand that they give a credit, but these orders are just sitting there not even shipped out. In the past it only took a day or two for items to leave their warehouse and about 7-10 days to receive. Now they take a while to even ship out. Not sure if they got a huge influx of customers due to all the social media activity or not but I have since cancelled 4 back to back orders and have decided not to order from here until they get their shipping issues under control again. Back to Amazon, Shein and shop miss A for now.
UPDATE (as of 10/23/23): I have added back two more stars to this review as the shipping issues seems to have improved significantly these past few months. My items generally ship out approx two days after ordering and received in approximately 8-9 days total depending on the items ordered. I'm relieved that they have addressed the issues. Just an FYI, they generally use Ontrac for tracking shipments and sometimes you will receive a forbidden 404 code when you try to track but it hasn't caused any issues receiving the packages. If you clear your cache and browsing history, it usually will remove the forbidden notice on tracking.
Hello Tracie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Peter, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel